ENVIRONMENT. 4: The environment of business -- 5: Ethics and corporate social responsibility -- 6: Planning

-- Business Continuity -- Facilities Management -- Developing Robust Processes -- Using Technology to Automate

gain customer insights -- Consumer markets and consumer buyer behavior -- Business markets and business

-- Business markets and business buyer behavior -- Segmentation, targeting, and positioning : building the

behavior -- Business markets and business buyer behavior -- Segmentation, targeting, and positioning

-- Objections -- Closing the sale -- Follow-up -- Ethics in selling -- Selling of services -- Personal selling

markets and consumer buyer behavior -- Business markets and business buyer behavior -- Market segmentation

New business enterprises -- Handbooks, manuals, etc.

Business law and the regulatory environment : concepts and cases. Mallor, Jane P.

Business planning.

Business -- Data processing.

Business -- Data processing.