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25. 
Cover image for Managing the guest experience in hospitality
Managing the guest experience in hospitality
by 
Ford, Robert C. (Robert Clayton), 1945-
Table of contents http://catdir.loc.gov/catdir/enhancements/fy1302/99049972-t.html
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy1302/99049972-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy1302/99049972-d.html
Format: 
Books
Publication Date 
2000
Excerpt: 
excellence: leading the way to wow! -- Glossary.
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