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1. 
Cover image for The psychology of work and organizations
The psychology of work and organizations
by 
Woods, Stephen A.
Format: 
Books
Publication Date 
2010
Excerpt: 
. Performance measurement and management -- 9. Careers and career management -- 10. Safety, stress and health at
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2. 
Cover image for The call centre training handbook : a complete guide to learning & development in contact centres
The call centre training handbook : a complete guide to learning & development in contact centres
by 
Wilson, John P. (John Peter), 1955 August 11-
Table of contents http://catdir.loc.gov/catdir/enhancements/fy0906/2008031241-t.html
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0906/2008031241-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0906/2008031241-d.html
Format: 
Books
Publication Date 
2009
Excerpt: 
The call centre training handbook : a complete guide to learning & development in contact centres /
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Erasmus, Barney.
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Antonites, A. J., author.
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Benecke, Rene.
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South Africa.
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Personnel management -- South Africa.
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Personnel management.
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Employees -- Training of -- South Africa.
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Management -- South Africa.
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