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Improving service quality in the global economy : achieving high performance in public and private sectors

Milakovich, Michael E.

Publisher description http://www.loc.gov/catdir/enhancements/fy0648/2005043912-d.html
Table of contents only http://www.loc.gov/catdir/toc/fy0601/2005043912.html

Format:

Books

Publication Date

2006 2005

Excerpt:

process, costs, quality, and productivity -- 6. Rewarding service quality improvement -- 7. Managing

Available: Copies:

Business management : a value chain approach

Nieman, Gideon.

Format:

Books

Publication Date

2006

Excerpt:

Available: Copies:

The right tools for the job : on the use and performance of management tools and techniques

Cox, Andrew W.

Contributor biographical information http://www.loc.gov/catdir/bios/hol059/2004048876.html
Publisher description http://www.loc.gov/catdir/description/hol053/2004048876.html
Table of contents http://www.loc.gov/catdir/toc/hol052/2004048876.html

Format:

Books

Publication Date

2005

Excerpt:

management tools techniques -- Ch.6. Tools and techniques for operations and production management -- Ch.7

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Corporate governance : critical perspectives on business and management

Clarke, Thomas, 1950-

Format:

Books

Publication Date

2005

Excerpt:

338.6 C611C 2005

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Beyond control : managing strategic alignment through corporate dialogue

Lachotzki, Fred.

Table of contents http://www.loc.gov/catdir/toc/ecip0421/2004018709.html

Format:

Books

Publication Date

2005

Excerpt:

-- 5. The corporate dialogue : activating the agenda -- 6. The executive dialogue centre : installing

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International management : managing in a diverse and dynamic global environment

Phatak, Arvind V.

Publisher description http://www.loc.gov/catdir/description/mh051/2004044917.html
Table of contents http://www.loc.gov/catdir/toc/mh051/2004044917.html

Format:

Books

Publication Date

2005

Excerpt:

. Managing international strategic planning and implementation -- Ch. 6. Strategies for international

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Making strategy work : leading effective execution and change

Hrebiniak, Lawrence G.

Table of contents http://www.loc.gov/catdir/toc/fy053/2004111039.html

Format:

Electronic Resources

Publication Date

2005

Excerpt:

execution -- Ch. 5. Managing integration : effective coordination and information sharing -- Ch. 6

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Managing innovation : integrating technological, market and organizational change

Tidd, Joseph, 1960-

Format:

Books

Publication Date

2005

Excerpt:

-- 5. Paths : exploiting technological trajectories -- 6. Processes : integration for strategic

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Management : theory and practice

Cole, Kris.

Format:

Books

Publication Date

2005

Excerpt:

Benjamin (130 p.), s5 -- Workplace relationship by Nigel Benjamin 170 p.) s6 -- Workplace safety by Nigel

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10.

The Toyota way : 14 management principles from the world's greatest manufacturer

Liker, Jeffrey K.

Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=012916868&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Table of contents http://swbplus.bsz-bw.de/bsz253502101inh.pdf
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=012916868&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Table of contents http://swbplus.bsz-bw.de/bsz253502101inh.htm
Contributor biographical information http://catdir.loc.gov/catdir/bios/mh041/2004300007.html

Format:

Books

Publication Date

2004

Excerpt:

a culture of stopping to fix problems, to get quality right the first time -- Principle 6

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11.

Beyond the core : expand your market without abandoning your roots

Zook, Chris, 1951-

Table of contents http://www.loc.gov/catdir/toc/ecip045/2003013374.html

Format:

Books

Publication Date

2004

Excerpt:

Moves: Managing the Key Organizational Issues That Most Influence Success or Failure -- 6. Transforming

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12.

Journey to lean : making operational change stick

Drew, John, 1970-

Table of contents http://www.loc.gov/catdir/toc/hol051/2004041589.html
Publisher description http://www.loc.gov/catdir/description/hol053/2004041589.html
Contributor biographical information http://www.loc.gov/catdir/bios/hol056/2004041589.html

Format:

Books

Publication Date

2004

Excerpt:

. II. The lean journey -- Ch. 6. Deciding to embark -- Ch. 7. Exploring the opportunity -- Ch. 8

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