Search Results for Customer services -- Management

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46 Results Found

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13.

Business applications and computational intelligence

Voges, Kevin, 1952-

Format:

Books

Publication Date

2006

Excerpt:

-making for consensus outcomes in organizations / Analyzing strategic stance in public services management

Available: Copies:

14.

Customer service delivery : research and best practices

Fogli, Lawrence.

Format:

Books

Publication Date

2006

Excerpt:

Customer service delivery : research and best practices / Fogli, Lawrence.

Available: Copies:

15.

Service is front stage : positioning services for value advantage

Teboul, James

Format:

Regular print

Publication Date

2006

Excerpt:

Customer services -- Management

Available: Copies:

16.

Human resource management in sport and recreation

Chelladurai, P.

Table of contents http://www.loc.gov/catdir/toc/ecip0519/2005027289.html

Format:

Books

Publication Date

2006

Excerpt:

Human resource management in sport and recreation / Chelladurai, P.

Available: Copies:

17.

Accounting and financial management : developments in the international hospitality industry

Harris, Peter J. (Peter James), 1944-

Table of contents http://catdir.loc.gov/catdir/toc/fy0611/2006296416.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0805/2006296416-d.html

Format:

Books

Publication Date

2006

Excerpt:

Accounting and financial management : developments in the international hospitality industry /

Available: Copies:

18.

Best face forward : why companies must improve their service interfaces with customers

Rayport, Jeffrey F.

Table of contents http://www.loc.gov/catdir/toc/ecip0414/2004002104.html

Format:

Books

Publication Date

2005

Excerpt:

Customer services -- Management.

Available: Copies:

19.

Business marketing management : a strategic view of industrial and organizational markets

Hutt, Michael D.

Table of contents http://catdir.loc.gov/catdir/enhancements/fy1514/2002116678-t.html
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy1514/2002116678-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy1514/2002116678-d.html

Format:

Books

Publication Date

2004

Excerpt:

Business marketing management : a strategic view of industrial and organizational markets / Hutt

Available: Copies:

20.

Grasping service marketing

Jordaan, Yolanda.

Format:

Books

Publication Date

2004

Excerpt:

Customer services.

Available: Copies:

21.

International marketing

Czinkota, Michael R.

Format:

Books

Publication Date

2004

Excerpt:

expansion -- Product and brand management -- Services marketing -- Global pricing strategies -- Logistics

Available: Copies:

22.

Clued in : how to keep customers coming back again and again

Carbone, Lewis P.

Format:

Books

Publication Date

2004

Excerpt:

Customer services -- Quality control.

Available: Copies:

23.

101 marketing strategies for accounting, law, consulting, and professional services firms

Waugh, Troy.

Publisher description http://www.loc.gov/catdir/description/wiley041/2003021210.html
Table of contents http://www.loc.gov/catdir/toc/wiley041/2003021210.html
Contributor biographical information http://www.loc.gov/catdir/bios/wiley047/2003021210.html

Format:

Books

Publication Date

2004

Excerpt:

Customer relations -- Management.

Available: Copies:

24.

Call centres and human resource management : a cross-national perspective

Deery, Steve.

Table of contents http://www.loc.gov/catdir/toc/hol041/2003059603.html
Publisher description http://www.loc.gov/catdir/description/hol041/2003059603.html

Format:

Books

Publication Date

2004

Excerpt:

Customer services -- Great Britain -- Management.

Available: Copies:

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