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25.
Call centre effectiveness
Call centre effectiveness
by
Els, Lien.
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Publication Date
2000
Excerpt:
Customer services -- Management.
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Chopra, Sunil, 1960-
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Knapp, Donna.
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Kotler, Philip, author.
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Kotler, Philip.
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Meindl, Peter, 1970-
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Berndt, A. (Adele), 1966-
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Brink, A. (Annekie)
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Cant, M. C. (Michael Colin), 1957-
(1)
Cant, M. C. (Michael Colin), 1957- editor.
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Cheverton, Peter.
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De Villiers, Pieter.
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Dierdonck, R. van (Roland)
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Els, Lien.
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Eva, Malcolm, 1949- editor.
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Futrell, Charles.
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Looy, Bart van.
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Customer services -- Management.
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Marketing.
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Computer industry -- Customer services.
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Computer service industry -- Vocational guidance.
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Delivery of goods -- Management.
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Call centers -- Management.
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Computer industry -- Customer services -- Management.
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Marketing -- South Africa -- Management.
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Marknadsföring.
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Mercadeo industrial -- Administración -- Estudio de casos.
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Organizational effectiveness.
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Service industries -- United States -- Management.
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information systems.
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