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1.

Cover image for Great customer connections : simple psychological techniques that guarantee exceptional service

Great customer connections : simple psychological techniques that guarantee exceptional service

Great customer connections : simple psychological techniques that guarantee exceptional service

by

Gallagher, Richard S.

Table of contents http://www.loc.gov/catdir/toc/ecip063/2005033220.html

Format:

Books

Publication Date

2006

Excerpt:

AMACOM,

Available: Copies:

2.

Cover image for Leverage : how to get it and how to keep it in any negotiation

Leverage : how to get it and how to keep it in any negotiation

by

Volkema, Roger J.

Format:

Books

Publication Date

2006

Excerpt:

AMACOM,

Available: Copies:

3.

Cover image for The virtual handshake : opening doors and closing deals with online social networking

The virtual handshake : opening doors and closing deals with online social networking

The virtual handshake : opening doors and closing deals with online social networking

by

Teten, David.

Table of contents http://www.loc.gov/catdir/toc/ecip058/2005002638.html

Format:

Books

Publication Date

2005

Excerpt:

AMACOM,

Available: Copies:

4.

Cover image for Soldier, statesman, peacemaker : leadership lessons from George C. Marshall

Soldier, statesman, peacemaker : leadership lessons from George C. Marshall

by

Uldrich, Jack, 1964-

Table of contents http://www.loc.gov/catdir/toc/ecip055/2004030411.html

Format:

Books

Publication Date

2005

Excerpt:

AMACOM,

Available: Copies:

5.

Cover image for The streetsmart negotiator : how to outfox, outmaneuver, and outlast your opponents

The streetsmart negotiator : how to outfox, outmaneuver, and outlast your opponents

by

Mills, Harry.

Format:

Books

Publication Date

2005

Excerpt:

AMACOM,

Available: Copies:

6.

Cover image for Business under fire : how Israeli companies are succeeding in the face of terror--and what we can learn from them

Business under fire : how Israeli companies are succeeding in the face of terror--and what we can learn from them

by

Carrison, Dan.

Format:

Books

Publication Date

2005

Excerpt:

AMACOM, American Management Association,

Available: Copies:

7.

Cover image for Personal brilliance : mastering the everyday habits that create a lifetime of success

Personal brilliance : mastering the everyday habits that create a lifetime of success

by

Canterucci, Jim.

Table of contents http://www.loc.gov/catdir/toc/ecip059/2005005857.html

Format:

Books

Publication Date

2005

Excerpt:

AMACOM/American Management Association,

Available: Copies:

8.

Cover image for The trainer's tool kit

The trainer's tool kit

The trainer's tool kit

by

Charney, Cyril.

Format:

Books

Publication Date

2005

Excerpt:

AMACOM,

Available: Copies:

9.

Cover image for Brain tattoos : creating unique brands that stick in your customers' minds

Brain tattoos : creating unique brands that stick in your customers' minds

by

Post, Karen.

Connect to electronic version
Table of contents http://catdir.loc.gov/catdir/toc/ecip0419/2004014340.html

Format:

Books

Publication Date

2005

Excerpt:

AMACOM,

Available: Copies:

10.

Cover image for The HR answer book : an indispensable guide for managers and human resources professionals

The HR answer book : an indispensable guide for managers and human resources professionals

by

Smith, Shawn A., 1958-

Table of contents http://www.loc.gov/catdir/toc/ecip049/2003021802.html

Format:

Books

Publication Date

2004

Excerpt:

AMACOM, American Management Association,

Available: Copies:

11.

Cover image for The behavioral advantage : what the smartest, most successful companies do differently to win in the B2B arena

The behavioral advantage : what the smartest, most successful companies do differently to win in the B2B arena

by

Bacon, Terry R.

Table of contents http://www.loc.gov/catdir/toc/ecip0411/2003024328.html

Format:

Books

Publication Date

2004

Excerpt:

AMACOM,

Available: Copies:

12.

Cover image for Motivational management : inspiring your people for maximum performance

Motivational management : inspiring your people for maximum performance

by

Hiam, Alexander.

Format:

Books

Publication Date

2003

Excerpt:

AMACOM, American Management Association,

Available: Copies:

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(4)

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Allen, Scott, 1965-

(1)

(1)

Bacon, Terry R.

(1)

(1)

Bean, Roger, 1946-

(1)

Books24x7, Inc.

(1)

Byrd, Michael, 1969-

(1)

Canterucci, Jim.

(1)

(1)

(1)

Chevalier, Roger, 1946-

(1)

(1)

Deeprose, Donna.

(1)

Dilenschneider, Robert L.

(1)

(1)

Emerson, Brian, 1967-

(1)

Freedman, Alan, 1942-

(1)

Furjanic, Sheila W.

(1)

Galbraith, Jay R.

(1)

Gallagher, Richard S.

(1)

Goldsmith, Marshall.

(1)

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(1)

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Katcher, Bruce Leslie, 1953-

(1)

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(1)

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(1)

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(1)

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(1)

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(1)

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(1)

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(1)

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(1)

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(1)

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(1)

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(1)

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(1)

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(1)

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Business communication.

(4)

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(3)

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(2)

(2)

Negotiation in business.

(2)

Organizational change.

(2)

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(2)

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(2)

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(1)

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(1)

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(1)

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(1)

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(1)

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(1)

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(1)

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(1)

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(1)

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(1)

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(1)

Creative thinking.

(1)

Customer loyalty.

(1)

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(1)

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(1)

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(1)

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(1)

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(1)

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(1)

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(1)

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(1)

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(1)

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(1)

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(1)

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(1)

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(1)

Incentives in industry.

(1)

Industrial management.

(1)

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(1)

Intellectual capital.

(1)

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(1)

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(1)

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(1)

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(1)

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(1)

Israel -- Economic conditions.

(1)

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(1)

(1)

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(1)

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(1)

(1)

Marketing research.

(1)

Marshall, George C. (George Catlett), 1880-1959.

(1)

Microcomputers -- Maintenance and repair -- Miscellanea.

(1)

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(1)

Organizational behavior.

(1)

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(1)

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(1)

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(1)

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(1)

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