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1. 
Cover image for Service leadership : the quest for competitive advantage
by 
Grönfeldt, Svafa.
Format: 
Books
Publication Date 
2006
Excerpt: 
Customer services -- Management.
Available: Copies:
2. 
Cover image for Customer service delivery : research and best practices
by 
Fogli, Lawrence.
Format: 
Books
Publication Date 
2006
Excerpt: 
Customer service delivery : research and best practices / Fogli, Lawrence.
Available: Copies:
3. 
Cover image for Human resource management in sport and recreation
by 
Chelladurai, P.
Format: 
Books
Publication Date 
2006
Excerpt: 
Human resource management in sport and recreation / Chelladurai, P.
Available: Copies:
by 
Teboul, James
Format: 
Regular print
Publication Date 
2006
Excerpt: 
Customer services -- Management
Available: Copies:
6. 
Cover image for Best face forward : why companies must improve their service interfaces with customers
by 
Rayport, Jeffrey F.
Format: 
Books
Publication Date 
2005
Excerpt: 
Customer services -- Management.
Available: Copies:
7. 
Cover image for Business marketing management : a strategic view of industrial and organizational markets
by 
Hutt, Michael D.
Format: 
Books
Publication Date 
2004
Excerpt: 
Business marketing management : a strategic view of industrial and organizational markets / Hutt
Available: Copies:
8. 
Cover image for International marketing
by 
Czinkota, Michael R.
Format: 
Books
Publication Date 
2004
Excerpt: 
expansion -- Product and brand management -- Services marketing -- Global pricing strategies -- Logistics
Available: Copies:
by 
Carbone, Lewis P.
Format: 
Books
Publication Date 
2004
Excerpt: 
Customer services -- Quality control.
Available: Copies:
10. 
Cover image for Call centres and human resource management : a cross-national perspective
by 
Deery, Steve.
Format: 
Books
Publication Date 
2004
Excerpt: 
Customer services -- Great Britain -- Management.
Available: Copies:
11. 
Cover image for 101 marketing strategies for accounting, law, consulting, and professional services firms
by 
Waugh, Troy.
Format: 
Books
Publication Date 
2004
Excerpt: 
Customer relations -- Management.
Available: Copies:
by 
Brink, A. (Annekie)
Format: 
Books
Publication Date 
2004
Excerpt: 
Customer relationship management & customer service / Brink, A. (Annekie)
Available: Copies:
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