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25. 
Cover image for A guide to service desk concepts
by 
Knapp, Donna, author.
Format: 
Books
Publication Date 
2014
Excerpt: 
Computer technical support -- Customer services -- Handbooks, manuals, etc.
Available: Copies:
26. 
Cover image for Effective business communication in organisations : preparing messages that communicate
by 
Fielding, M. L. (Michael L.), author.
Format: 
Books
Publication Date 
2014
Excerpt: 
Business communication -- Handbooks, manuals, etc.
Available: Copies:
28. 
Cover image for Successful event management : a practical handbook
by 
Shone, Anton, author.
Format: 
Books
Publication Date 
2013
Excerpt: 
Successful event management : a practical handbook / Shone, Anton, author.
Available: Copies:
29. 
Cover image for Handbook of public relations
by 
Skinner, J. C. (J. Chris)
Format: 
Books
Publication Date 
2013
Excerpt: 
Handbook of public relations / Skinner, J. C. (J. Chris)
Available: Copies:
30. 
Cover image for The small business online marketing handbook : converting online conversations to offline sales
by 
Tsai, Annie, 1979-
Format: 
Books
Publication Date 
2013
Excerpt: 
The small business online marketing handbook : converting online conversations to offline sales /
Available: Copies:
31. 
Cover image for Business functions : an introduction
by 
Van Zyl, J.
Format: 
Books
Publication Date 
2012
Excerpt: 
Business -- Handbooks, manuals, etc.
Available: Copies:
by 
Lemmer, Eleanor M., author.
Format: 
Books
Publication Date 
2012
Excerpt: 
Multicultural education -- South Africa -- Handbooks, manuals, etc.
Available: Copies:
33. 
Cover image for BPMN 2.0 handbook : methods, concepts, case studies and standards in business process modeling notation
by 
Fischer, Layna.
Format: 
Books
Publication Date 
2012
Excerpt: 
BPMN 2.0 handbook : methods, concepts, case studies and standards in business process modeling
Available: Copies:
34. 
Cover image for A guide to customer service skills for the help desk professional
by 
Knapp, Donna.
Format: 
Books
Publication Date 
2011
Excerpt: 
Computer technical support -- Customer services -- Handbooks, manuals, etc.
Available: Copies:
35. 
Cover image for Foundations of education
by 
Ornstein, Allan C.
Format: 
Books
Publication Date 
2011
Excerpt: 
Teaching -- Handbooks, manuals, etc.
Available: Copies:
36. 
Cover image for Introduction to journalism
by 
Ansell, Gwen.
Format: 
Books
Publication Date 
2011
Excerpt: 
Journalism -- South Africa -- Handbooks, manuals, etc.
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