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25. 
Cover image for Defusing the angry patron : a how-to-do-it manual for librarians
by 
Rubin, Rhea Joyce.
Format: 
Books
Publication Date 
2011
Excerpt: 
1:OS-STUDENT
Available: Copies:
26. 
Cover image for Increase your influence at work
by 
McIntosh, Perry.
Format: 
Books
Publication Date 
2011
Excerpt: 
1:OS-STUDENT
Available: Copies:
27. 
Cover image for Interpersonal communication : everyday encounters
by 
Wood, Julia T.
Format: 
Books
Publication Date 
2010
Excerpt: 
1:OS-STUDENT
Available: Copies:
28. 
Cover image for Surviving the toxic workplace : protect yourself against coworkers, bosses, and work environments that poison your day
by 
Durré, Linnda.
Format: 
Books
Publication Date 
2010
Excerpt: 
1:OS-STUDENT
Available: Copies:
29. 
Cover image for Communicating at work : principles and practices for business and the professions
by 
Adler, Ronald B. (Ronald Brian), 1946-
Format: 
Books
Publication Date 
2010
Excerpt: 
1:OS-STUDENT
Available: Copies:
30. 
Cover image for New directions in interpersonal communication research
by 
Smith, Sandi W.
Format: 
Books
Publication Date 
2010
Excerpt: 
1:OS-STUDENT
Available: Copies:
31. 
Cover image for Organizational communication : approaches and processes
by 
Miller, Katherine, 1959-
Format: 
Books
Publication Date 
2009
Excerpt: 
1:OS-STUDENT
Available: Copies:
32. 
Cover image for Understanding interpersonal communication : making choices in changing times
by 
West, Richard L.
Format: 
Books
Publication Date 
2009
Excerpt: 
1:OS-STUDENT
Available: Copies:
33. 
Cover image for Just listen : discover the secret to getting through to absolutely everyone
by 
Goulston, Mark.
Format: 
Books
Publication Date 
2009
Excerpt: 
1:OS-STUDENT
Available: Copies:
35. 
Cover image for Reaching out : interpersonal effectiveness and self-actualization
by 
Johnson, David W., 1940-
Format: 
Books
Publication Date 
2009
Excerpt: 
1:OS-STUDENT
Available: Copies:
36. 
Cover image for Person-centred facilitation : process, theory and practice
by 
Grobler, H. D. (Hanka Dorothee)
Format: 
Books
Publication Date 
2009
Excerpt: 
1:OS-STUDENT
Available: Copies:
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