Kohlhoff, Kolja, author.

Yao, Xuefeng, author.

personal traits such as character, knowledge, style, and values. Effective leaders, say the authors, do

American literature -- Afro-American authors -- History and criticism.

The stargazey : a Richard Jury mystery / Grimes, Martha, author.

American literature -- African American authors.

In an engaging and interesting writing style, the authors present the latest theories and concepts

public libraries. The authors examine service quality standards and explain how services can be

strategy formation. In the process, the authors clarify the enormous amount of confusion that exists. The

, television, film), the authors contend that mass communication cannot be studied apart from the other

market segmentation, product positioning and new product development. The authors bring the first edition

appendix of the author's working notes, together with an introduction and full explanatory notes.