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37.

Cover image for Care packages for your customers : an idea a week to enhance customer service

Care packages for your customers : an idea a week to enhance customer service

by

Glanz, Barbara A.

Format:

Books

Publication Date

2007

Available: Copies:

38.

Cover image for The satisfied customer : winners and losers in the battle for buyer preference

The satisfied customer : winners and losers in the battle for buyer preference

by

Fornell, Claes.

Table of contents only http://www.loc.gov/catdir/toc/ecip0720/2007024932.html

Format:

Books

Publication Date

2007

Available: Copies:

39.

Cover image for The DNA of customer experience : how emotions drive value

The DNA of customer experience : how emotions drive value

by

Shaw, Colin.

http://www.gbv.de/dms/zbw/525506470.pdf

Format:

Books

Publication Date

2007

Available: Copies:

40.

Cover image for Buyer behaviour : understanding consumer psychology and marketing

Buyer behaviour : understanding consumer psychology and marketing

by

Du Plessis, P. J. (Phillipus Jacobus), 1943-

Format:

Books

Publication Date

2007

Available: Copies:

41.

Cover image for Stop acting like a seller and start thinking like a buyer : improve sales effectiveness by helping customers buy

Stop acting like a seller and start thinking like a buyer : improve sales effectiveness by helping customers buy

by

Acuff, Jerry, 1949-

Table of contents http://catdir.loc.gov/catdir/toc/ecip074/2006036783.html
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=016972314&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0741/2006036783-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0741/2006036783-d.html

Format:

Books

Publication Date

2007

Available: Copies:

42.

Cover image for Lean solutions : how companies and customers can create value and wealth together

Lean solutions : how companies and customers can create value and wealth together

by

Womack, James P.

Format:

Books

Publication Date

2007

Available: Copies:

43.

Cover image for What the customer wants you to know : how everybody needs to think differently about sales

What the customer wants you to know : how everybody needs to think differently about sales

by

Charan, Ram.

Table of contents http://catdir.loc.gov/catdir/toc/ecip0723/2007030980.html
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=016512961&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016512961&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0828/2007030980-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0828/2007030980-d.html

Format:

Books

Publication Date

2007

Available: Copies:

44.

Cover image for Naked conversations : how blogs are changing the way businesses talk with customers

Naked conversations : how blogs are changing the way businesses talk with customers

by

Scoble, Robert, 1965-

Format:

Books

Publication Date

2006

Available: Copies:

45.

Cover image for Handbook of customer satisfaction and loyalty measurement

Handbook of customer satisfaction and loyalty measurement

by

Hill, Nigel, 1952-

Format:

Books

Publication Date

2006

Available: Copies:

46.

Cover image for Outside innovation : how your customers will co-design your company's future

Outside innovation : how your customers will co-design your company's future

by

Seybold, Patricia B.

Format:

Books

Publication Date

2006

Available: Copies:

47.

Cover image for Build your customer strategy : a guide to creating profitable relationships

Build your customer strategy : a guide to creating profitable relationships

Build your customer strategy : a guide to creating profitable relationships

by

Barnes, James G.

Table of contents only http://www.loc.gov/catdir/toc/ecip0610/2006008676.html

Format:

Books

Publication Date

2006

Available: Copies:

48.

Cover image for Connecting with your customers.

Connecting with your customers.

by

Harvard Business School.

Table of contents only http://www.loc.gov/catdir/toc/ecip0610/2006007913.html

Format:

Books

Publication Date

2006

Available: Copies:

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Du Plessis, P. J. (Phillipus Jacobus), 1943-

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(2)

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(2)

Marshall, Greg W.

(2)

(2)

Rousseau, Deon.

(2)

(2)

Trosten-Bloom, Amanda, 1957-

(2)

Whitney, Diana Kaplin.

(2)

Aamodt, Michael G.

(1)

Acuff, Jerry, 1949-

(1)

(1)

Alderman, Jerry D.

(1)

Alexander, Jim, 1950-

(1)

Anthony, Mitch.

(1)

(1)

Bacon, Terry R.

(1)

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(1)

(1)

Beemer, C. Britt.

(1)

Belding, Shaun.

(1)

(1)

Bergheim, Laura, 1962-

(1)

Blattberg, Robert C., 1942-

(1)

Boshoff, Christo.

(1)

(1)

Broback, Steve.

(1)

Brooks, Ian Royston, 1948-

(1)

Bueno, Bolivar J.

(1)

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(1)

(1)

(1)

(1)

(1)

Colvin, Geoffrey.

(1)

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(1)

Cook, Sarah, 1955-

(1)

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(1)

De Villiers, Pieter.

(1)

Deepbrook Productions.

(1)

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(1)

Dieffenbach, Michael.

(1)

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(1)

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(1)

(1)

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(1)

Film Ideas (Firm)

(1)

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(1)

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(1)

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(1)

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(1)

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(1)

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(1)

Gilbreath, Bob.

(1)

Glanz, Barbara A.

(1)

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(1)

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(1)

Green, Charles H.

(1)

Harte, Richard.

(1)

Harvard Business School.

(1)

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(1)

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(1)

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(1)

(1)

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(1)

(1)

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(1)

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(1)

(1)

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(1)

(1)

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(1)

Lucas, Robert W.

(1)

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(1)

(1)

O'Brien, Jonathan, 1967- author.

(1)

Osborne, Christina.

(1)

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(1)

Patterson, John R. (John Rice), 1951-

(1)

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(1)

(1)

(1)

Pugh, David G. (David George), 1944-

(1)

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(1)

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(1)

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(1)

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(1)

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(1)

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(1)

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(1)

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(1)

(1)

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(1)

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(1)

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(1)

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(1)

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(1)

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(1)

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(1)

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(1)

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(1)

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(1)

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(1)

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(1)

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(1)

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(1)

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(1)

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Customer services.

(17)

Consumer satisfaction.

(10)

(9)

Customer loyalty.

(8)

(8)

Relationship marketing.

(8)

Branding (Marketing)

(6)

Internet marketing.

(6)

Marketing -- Management.

(4)

Success in business.

(4)

Target marketing.

(4)

Brand name products.

(3)

Consumer behavior.

(3)

Customer services -- Management.

(3)

Interactive marketing.

(3)

Marketing research.

(3)

Organizational effectiveness.

(3)

Social media -- Economic aspects.

(3)

Advertisers -- Attitudes.

(2)

Business communication.

(2)

Business enterprises -- Blogs.

(2)

Business logistics.

(2)

Communication in organizations.

(2)

Consumers -- South Africa.

(2)

Corporate culture.

(2)

(2)

Industrial management.

(2)

Industrial procurement.

(2)

Internet marketing -- Social aspects.

(2)

Interpersonal communication.

(2)

Interpersonal relations.

(2)

Management -- Social aspects.

(2)

Marketing -- Social aspects.

(2)

Online social networks.

(2)

Organizational behavior.

(2)

Organizational change.

(2)

Sales management.

(2)

(2)

Strategic planning.

(2)

Supervision of employees.

(2)

Total quality management.

(2)

Advertising -- Psychological aspects.

(1)

Advertising -- Technological innovations.

(1)

(1)

Appreciative inquiry.

(1)

BUSINESS & ECONOMICS / Management.

(1)

Betrekkinge met klante.

(1)

Beziehungsmanagement.

(1)

Blogs -- Social aspects.

(1)

(1)

(1)

Brand name products -- Management.

(1)

Business logistics Management

(1)

(1)

Call centers -- Management.

(1)

Communication in management.

(1)

Communication in marketing.

(1)

(1)

Conflict management.

(1)

Consumer behavior -- Cross-cultural studies.

(1)

Consumer satisfaction -- Evaluation.

(1)

Consumers -- Research.

(1)

Consumers' preferences.

(1)

(1)

Consumption (Economics)

(1)

Cultural relations.

(1)

Customer Relationship Management / Emotion / Marketingpolitik.

(1)

Customer relations

(1)

Customer relations -- Case studies.

(1)

Customer relations -- Management.

(1)

Customer relations -- Psychological aspects.

(1)

Customer relations Management

(1)

Customer services -- Case studies.

(1)

Customer services -- Marketing.

(1)

Customer services -- Psychological aspects.

(1)

Diens aan klante.

(1)

Distributors (Commerce)

(1)

Documentary films.

(1)

(1)

(1)

Employees -- Attitudes.

(1)

Employees -- Counseling of.

(1)

(1)

Films for the hearing impaired.

(1)

Financial institutions -- Management.

(1)

Financial planners.

(1)

Gefühl ; SWD-ID: 40197025

(1)

Gestion du personnel.

(1)

Industrial efficiency.

(1)

Industrial marketing.

(1)

Instructional films.

(1)

Intercultural communication.

(1)

Internet -- Social aspects.

(1)

Internet advertising.

(1)

(1)

Investment advisors.

(1)

Job satisfaction.

(1)

Klantenservice.

(1)

Klantgerichtheid.

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Kundenmanagement ; SWD-ID: 42368650

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Market segmentation.

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(1)

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(1)

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Nonverbal communication in the workplace.

(1)

PSYCHOLOGY / Industrial & Organizational Psychology.

(1)

Personnel management.

(1)

Problem employees.

(1)

Production planning.

(1)

Psychology, Industrial.

(1)

Public relations.

(1)

(1)

Quality control.

(1)

Qualitätssicherung.

(1)

Ratgeber -- Guidebook.

(1)

Relationship marketing -- Management.

(1)

Règlement de différends.

(1)

Self-management (Psychology)

(1)

Selling -- Computer network resources.

(1)

Selling -- Psychological aspects.

(1)

Service à la clientèle.

(1)

Servicepolitik.

(1)

Six sigma (Quality control standard)

(1)

Social marketing.

(1)

Social networks.

(1)

Social responsibility of business.

(1)

(1)

Success in business Case studies

(1)

Technological innovations -- Management.

(1)

(1)

Video recordings for the hearing impaired.

(1)

Web sites -- Design.

(1)

(1)

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