process -- Managing employees' roles in service delivery -- Managing customers' roles in service delivery

. Understanding Individual Behavior -- 11. Leadership -- 12. Motivating Employees -- 13. Managing Communication

"Entrepreneurs build businesses to fulfil dreams for themselves, their families, their employees

employees -- The firm and its customers -- Supply and demand: price-taking and competitive markets -- The

Employees -- Training of -- South Africa.

Supervision of employees.

-- Communication channels -- Employees as active crisis communicators -- Case study 12.1 Odense Waste Management

Employee motivation.

University Studies -- University of Michigan: Job-Centered and Employee-Centered Behavior -- Ohio State

policy? ; Reforming government service -- are government employees efficient and conscious that they are

unique employees -- Motivating staff -- Leadership of people -- Managing relational capital -- Structural

Aims to equip office employees with the necessary skills and knowledge to manage financial issues