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37.

Cover image for Services marketing management : a strategic perspective

Services marketing management : a strategic perspective

by

Kasper, Hans.

Table of contents http://www.loc.gov/catdir/toc/ecip064/2005034528.html

Format:

Books

Publication Date

2006

Excerpt:

Service industries -- Marketing -- Management.

Available: Copies:

38.

Cover image for Marketing plans for service businesses : a complete guide

Marketing plans for service businesses : a complete guide

by

McDonald, Malcolm.

Format:

Books

Publication Date

2006

Excerpt:

Service industries -- Marketing.

Available: Copies:

39.

Cover image for 5S for service organizations and offices : a lean look at improvements

5S for service organizations and offices : a lean look at improvements

by

Sarkar, Debashis.

Table of contents http://www.loc.gov/catdir/toc/ecip0518/2005024847.html

Format:

Books

Publication Date

2006

Excerpt:

Service industries -- Quality control.

Available: Copies:

40.

Cover image for Improving service quality in the global economy : achieving high performance in public and private sectors

Improving service quality in the global economy : achieving high performance in public and private sectors

by

Milakovich, Michael E.

Publisher description http://www.loc.gov/catdir/enhancements/fy0648/2005043912-d.html
Table of contents only http://www.loc.gov/catdir/toc/fy0601/2005043912.html

Format:

Books

Publication Date

2006 2005

Excerpt:

Service industries -- Management.

Available: Copies:

41.

Cover image for Service productivity management : improving service performance using Data Envelopment Analysis (DEA)

Service productivity management : improving service performance using Data Envelopment Analysis (DEA)

by

Sherman, H. David.

Format:

Books

Publication Date

2006

Excerpt:

Service productivity management : improving service performance using Data Envelopment Analysis

Available: Copies:

42.

Cover image for The economics of services : development and policy

The economics of services : development and policy

The economics of services : development and policy

by

Jansson, Jan Owen.

Format:

Books

Publication Date

2006

Excerpt:

Service industries.

Available: Copies:

43.

Cover image for Managing service operations : design and implementation

Managing service operations : design and implementation

by

Hollins, Bill.

Table of contents http://catdir.loc.gov/catdir/enhancements/fy0666/2006927097-t.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0666/2006927097-d.html

Format:

Books

Publication Date

2006

Excerpt:

Service industries -- Management.

Available: Copies:

44.

Cover image for Best face forward : why companies must improve their service interfaces with customers

Best face forward : why companies must improve their service interfaces with customers

by

Rayport, Jeffrey F.

Table of contents http://www.loc.gov/catdir/toc/ecip0414/2004002104.html

Format:

Books

Publication Date

2005

Excerpt:

Service industries -- Technological innovations -- Management.

Available: Copies:

45.

Cover image for The professional services firm bible

The professional services firm bible

by

Baschab, John, 1968-

Publisher description http://www.loc.gov/catdir/description/wiley042/2004011607.html
Table of contents http://www.loc.gov/catdir/toc/wiley041/2004011607.html

Format:

Books

Publication Date

2005

Excerpt:

Service industries -- Management.

Available: Copies:

46.

Cover image for Principles of services marketing

Principles of services marketing

Principles of services marketing

by

Palmer, Adrian, 1955-

Format:

Books

Publication Date

2005

Excerpt:

Service industries -- Marketing.

Available: Copies:

47.

Cover image for Service operations management : improving service delivery

Service operations management : improving service delivery

by

Johnston, Robert.

Format:

Books

Publication Date

2005

Excerpt:

Service operations management : improving service delivery / Johnston, Robert.

Available: Copies:

48.

Cover image for Agency account handling : avoiding blood, sweat and tears

Agency account handling : avoiding blood, sweat and tears

Agency account handling : avoiding blood, sweat and tears

by

Sims, Michael.

Contributor biographical information http://www.loc.gov/catdir/bios/wiley047/2003025316.html
Publisher description http://www.loc.gov/catdir/description/wiley041/2003025316.html
Table of contents http://www.loc.gov/catdir/toc/wiley041/2003025316.html

Format:

Books

Publication Date

2004

Excerpt:

Service industries -- Marketing.

Available: Copies:

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Author

Lovelock, Christopher H.

(5)

McDonald, Malcolm.

(3)

Palmer, Adrian, 1955-

(3)

(3)

Al-Hakim, Latif, 1946-

(2)

Bateson, John E. G.

(2)

Berndt, A. (Adele), 1966- editor.

(2)

Bitner, Mary Jo.

(2)

Boshoff, Christo, editor.

(2)

Gremler, Dwayne D.

(2)

Hoffman, K. Douglas.

(2)

Jordaan, Yolanda.

(2)

(2)

Zeithaml, Valarie A.

(2)

(1)

Baron, Steve (J. Steve)

(1)

Baschab, John, 1968-

(1)

Bordoloi, Sanjeev, author.

(1)

Boshoff, Christo.

(1)

Branston, Gill.

(1)

Brophy, Peter, 1950-

(1)

Bryson, J. R., 1963- editor.

(1)

Callaghan, Bill.

(1)

Clark, Graham, 1949- author.

(1)

(1)

Clow, Kenneth E.

(1)

Coulling, Kate.

(1)

Daniels, P. W. (Peter Walters), 1945-

(1)

Daniels, P. W., editor.

(1)

Dempsey, John S.

(1)

Diebold, Nicolas F.

(1)

Dierdonck, R. van (Roland)

(1)

Djellal, Faridah.

(1)

Drew, John, 1970-

(1)

Du Plessis, P. J. (Phillipus Jacobus), 1943-

(1)

Engelbrecht, Willy Hannes, 1988- editor.

(1)

Fay, John, 1934-

(1)

Feinaugle, Clemens.

(1)

Fisk, Raymond P.

(1)

Fitzsimmons, James A.

(1)

Fitzsimmons, James A., author.

(1)

Fitzsimmons, Mona J.

(1)

Fitzsimmons, Mona J., author.

(1)

(1)

(1)

Gallouj, Faïz.

(1)

(1)

Goldsby, Michael G., author.

(1)

Great Britain. Office of Government Commerce.

(1)

Grimshaw, Damian.

(1)

Grove, Stephen J. (Stephen John), 1950-

(1)

Grèonroos, Christian, 1947-

(1)

Harris, Kim, 1957-

(1)

Helsdingen, Piet van.

(1)

(1)

Hoffman, K. Douglas. Essentials of services marketing.

(1)

(1)

Hornsby, Jeffrey S. (Jeffrey Scott), 1959- author.

(1)

Hsu, Cheng, 1951-

(1)

Jansson, Jan Owen.

(1)

Jaworski, Bernard J.

(1)

John, Joby, 1957-

(1)

Johnston, Robert, 1953- author.

(1)

Johnston, Robert.

(1)

Jooste, Susina, editor

(1)

(1)

Kotler, Philip.

(1)

Kuratko, Donald F., author.

(1)

Kurtz, David L., 1941-

(1)

(1)

Looy, Bart van.

(1)

Lucas, Rosemary.

(1)

Mancini, Marc, 1946-

(1)

(1)

Mbigi, Lovemore.

(1)

McCallum, Blair.

(1)

McColl, Rod, 1957-

(1)

McDonald, Malcolm. Marketing planning for services.

(1)

Milakovich, Michael E.

(1)

Milligan, Andy.

(1)

Miozzo, Marcela, 1963-

(1)

(1)

Mullins, John W. (John Walker)

(1)

Pant, Somendra.

(1)

Piot, Jon, 1966-

(1)

Pirrie, Angela.

(1)

Prinsloo, Mélani.

(1)

(1)

Rayport, Jeffrey F.

(1)

Roggenhofer, Stefan.

(1)

Rose-Ackerman, Susan.

(1)

Salvendy, Gavriel, 1938-

(1)

(1)

Sarkar, Debashis.

(1)

Schneider, Jakob (Economist)

(1)

Sherman, H. David.

(1)

Shinkins, Sadie.

(1)

Shulver, Michael, author.

(1)

(1)

Slack, Nigel, author.

(1)

Sletten, Eric, 1954-

(1)

(1)

(1)

Stickdorn, Marc, author.

(1)

Stoll, Peter-Tobias.

(1)

Søreide, Tina.

(1)

Taylor, Peter J.

(1)

Turban, Efraim.

(1)

Walker, Orville C.

(1)

Wileman, Andrew.

(1)

Wilson, Aubrey.

(1)

Wolfrum, Rudiger.

(1)

Wright, J. Nevan.

(1)

Wright, Lauren.

(1)

(1)

Young, Laurie, 1955-

(1)

Zhu, Joe, 1968-

(1)

Item Category 1

Material Type

Language

(72)

Library

Shelf Location

Publication Date

Subject

Service industries -- Marketing.

(21)

Service industries -- Management.

(13)

Service industries.

(8)

Customer services.

(7)

Marketing -- Management.

(7)

Professions -- Marketing.

(6)

(5)

Information technology -- Management.

(4)

Customer services -- South Africa -- Marketing.

(3)

Marketing -- South Africa -- Management.

(3)

Marketing -- South Africa.

(3)

Professions -- South Africa -- Marketing.

(3)

Service industries -- Planning.

(3)

Service industries -- South Africa -- Marketing.

(3)

Customer services -- Marketing.

(2)

Industrial management.

(2)

Industries -- Security measures.

(2)

Organizational change.

(2)

Private security services.

(2)

Advertising -- Brand name products.

(1)

Business Marketing

(1)

Business enterprises -- Africa.

(1)

Business enterprises -- Computer networks.

(1)

Business services

(1)

Cities and towns.

(1)

(1)

Corporations -- Finance -- Management.

(1)

Corruption -- Economic aspects.

(1)

(1)

Creative ability in business.

(1)

Customer services -- Management.

(1)

Customer services -- Marketing -- Management.

(1)

Data envelopment analysis.

(1)

Database management -- Quality control.

(1)

(1)

Dienstensector.

(1)

Dienstleistung.

(1)

Dienstleistungsbetrieb.

(1)

Dienstleistungssektor.

(1)

Economic geography.

(1)

Electronic commerce -- Case studies.

(1)

Electronic commerce -- Management.

(1)

Electronic commerce -- Planning.

(1)

Electronic commerce.

(1)

Export marketing -- United States -- Management.

(1)

(1)

Food service -- Handbooks, manuals, etc.

(1)

Food service management.

(1)

(1)

General Agreement on Trade in Services

(1)

(1)

Hospitality industry -- Personnel management.

(1)

Human engineering -- Handbooks, manuals, etc.

(1)

Industries -- Security measures

(1)

Information networks.

(1)

Information resources management -- Quality control.

(1)

Information resources management.

(1)

Information services -- Great Britain -- Administration.

(1)

Intergovernmental cooperation.

(1)

International business enterprises -- United States -- Management.

(1)

Internationale ondernemingen.

(1)

Knowledge management.

(1)

(1)

Leisure industry -- Great Britain.

(1)

Leisure industry.

(1)

Library administration -- Great Britain.

(1)

Marketing -- Gestion.

(1)

Marketing -- Key accounts.

(1)

(1)

(1)

(1)

Office management.

(1)

Personnel management -- Technological innovations.

(1)

Personnel management.

(1)

Political corruption -- Economic aspects.

(1)

Private security services -- United States.

(1)

Product management.

(1)

Quality control.

(1)

Quality function deployment.

(1)

Relationship marketing.

(1)

Service industries -- Cost control.

(1)

Service industries -- Government policy.

(1)

Service industries -- Information technology -- Management.

(1)

Service industries -- Information technology -- Quality control.

(1)

Service industries -- Labor productivity.

(1)

Service industries -- Law and legislation.

(1)

Service industries -- Marketing -- Case studies.

(1)

Service industries -- Marketing -- Management.

(1)

Service industries -- Quality control.

(1)

Service industries -- Technological innovations -- Management.

(1)

Service industries -- Technological innovations.

(1)

Service industries -- United States -- Management.

(1)

Service industries -- United States -- Marketing.

(1)

Service industries Foreign trade

(1)

Service industries workers.

(1)

Service sector.

(1)

Services -- Gestion.

(1)

Services -- Marketing.

(1)

Strategisch management.

(1)

Technological innovations -- Economic aspects.

(1)

Technological innovations.

(1)

Total quality management -- Great Britain.

(1)

Tourism -- Great Britain.

(1)

Tourism -- Marketing.

(1)

Tourism -- Personnel management.

(1)

(1)

Trade regulation.

(1)

(1)

(1)

Vocational qualifications -- Great Britain.

(1)

(1)

World Trade Organization.

(1)

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