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37.

Cover image for The DNA of customer experience : how emotions drive value

The DNA of customer experience : how emotions drive value

by

Shaw, Colin.

http://www.gbv.de/dms/zbw/525506470.pdf

Format:

Books

Publication Date

2007

Excerpt:

1:OS-STUDENT

Available: Copies:

38.

Cover image for Care packages for your customers : an idea a week to enhance customer service

Care packages for your customers : an idea a week to enhance customer service

by

Glanz, Barbara A.

Format:

Books

Publication Date

2007

Excerpt:

1:OS-STUDENT

Available: Copies:

39.

Cover image for Lean solutions : how companies and customers can create value and wealth together

Lean solutions : how companies and customers can create value and wealth together

by

Womack, James P.

Format:

Books

Publication Date

2007

Excerpt:

1:OS-STUDENT

Available: Copies:

40.

Cover image for Beyond six sigma : profitable growth throuth customer value creation

Beyond six sigma : profitable growth throuth customer value creation

by

Plaster, Gary.

Table of contents only http://www.loc.gov/catdir/toc/ecip0517/2005023556.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0623/2005023556-d.html

Format:

Books

Publication Date

2006

Excerpt:

1:OS-STUDENT

Available: Copies:

41.

Cover image for Trust-based selling : using customer focus and collaboration to build long-term relationships

Trust-based selling : using customer focus and collaboration to build long-term relationships

by

Green, Charles H.

Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0623/2005031036-b.html

Format:

Books

Publication Date

2006

Excerpt:

1:OS-STUDENT

Available: Copies:

42.

Cover image for Up close and personal? : customer relationship marketing @ work

Up close and personal? : customer relationship marketing @ work

by

Gamble, Paul R.

Table of contents http://www.loc.gov/catdir/toc/ecip066/2006001621.html

Format:

Books

Publication Date

2006

Excerpt:

1:OS-STUDENT

Available: Copies:

43.

Cover image for Great customer connections : simple psychological techniques that guarantee exceptional service

Great customer connections : simple psychological techniques that guarantee exceptional service

by

Gallagher, Richard S.

Table of contents http://www.loc.gov/catdir/toc/ecip063/2005033220.html

Format:

Books

Publication Date

2006

Excerpt:

1:OS-STUDENT

Available: Copies:

44.

Cover image for Handbook of CRM : achieving excellence in customer management

Handbook of CRM : achieving excellence in customer management

by

Payne, Adrian.

Format:

Books

Publication Date

2006

Excerpt:

1:OS-STUDENT

Available: Copies:

45.

Cover image for Naked conversations : how blogs are changing the way businesses talk with customers

Naked conversations : how blogs are changing the way businesses talk with customers

by

Scoble, Robert, 1965-

Format:

Books

Publication Date

2006

Excerpt:

1:OS-STUDENT

Available: Copies:

46.

Cover image for Publish and prosper : blogging for your business

Publish and prosper : blogging for your business

by

Byron, D. L.

Format:

Books

Publication Date

2006

Excerpt:

1:OS-STUDENT

Available: Copies:

47.

Cover image for Questions that sell : the powerful process for discovering what your customer really wants

Questions that sell : the powerful process for discovering what your customer really wants

by

Cherry, Paul.

Table of contents http://www.loc.gov/catdir/toc/ecip063/2005033216.html

Format:

Books

Publication Date

2006

Excerpt:

1:OS-STUDENT

Available: Copies:

48.

Cover image for Handbook of customer satisfaction and loyalty measurement

Handbook of customer satisfaction and loyalty measurement

by

Hill, Nigel, 1952-

Format:

Books

Publication Date

2006

Excerpt:

1:OS-STUDENT

Available: Copies:

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Subject: Customer relations.

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Author

Du Plessis, P. J. (Phillipus Jacobus), 1943-

(2)

(2)

Johnston, Mark W.

(2)

Marshall, Greg W.

(2)

Rousseau, Deon.

(2)

(2)

Trosten-Bloom, Amanda, 1957-

(2)

Whitney, Diana Kaplin.

(2)

Aamodt, Michael G.

(1)

(1)

Alderman, Jerry D.

(1)

Alexander, Jim, 1950-

(1)

Anthony, Mitch.

(1)

Bacon, Terry R.

(1)

Barnes, James G.

(1)

(1)

Beemer, C. Britt.

(1)

Belding, Shaun.

(1)

(1)

Blattberg, Robert C., 1942-

(1)

Boshoff, Christo.

(1)

(1)

Broback, Steve.

(1)

Brooks, Ian Royston, 1948-

(1)

Bueno, Bolivar J.

(1)

Burrows, Robert P. (Robert Penn)

(1)

(1)

(1)

(1)

(1)

Colvin, Geoffrey.

(1)

Conway, A. (Anthony)

(1)

Cook, Sarah, 1955-

(1)

Cordón, Carlos.

(1)

De Villiers, Pieter.

(1)

Deepbrook Productions.

(1)

Diefendorff, James.

(1)

Dieffenbach, Michael.

(1)

Dufek, Donald F.

(1)

Ellson, Tony, 1953-

(1)

(1)

Fasnacht, Daniel, 1964-

(1)

Film Ideas (Firm)

(1)

Fornell, Claes.

(1)

Forrester, Duane.

(1)

Gallagher, Richard S.

(1)

Gamble, Paul R.

(1)

Geehan, Sean, author.

(1)

Getz, Gary, 1955-

(1)

Gilbreath, Bob.

(1)

Glanz, Barbara A.

(1)

Goldman, Jeremy.

(1)

Grandey, Alicia.

(1)

Green, Charles H.

(1)

Harte, Richard.

(1)

Harvard Business School.

(1)

Hill, Nigel, 1952-

(1)

Hochman, Larry.

(1)

Hoisington, Steven H., 1953-

(1)

(1)

Israel, Shel, 1944-

(1)

(1)

Jaffe, Joseph, 1970-

(1)

Jones, Daniel T.

(1)

(1)

(1)

Knapp, Duane E.

(1)

(1)

Lewis, Mike, 1975-

(1)

Lucas, Robert W.

(1)

Manning, Anthony D.

(1)

Paharia, Rajat.

(1)

Patterson, John R. (John Rice), 1951-

(1)

(1)

Pearson, Timothy R.

(1)

(1)

(1)

Pugh, David G. (David George), 1944-

(1)

Raynes, Bobbie L.

(1)

Reichheld, Frederick F.

(1)

Robinette, Scott.

(1)

Rogers, Martha, Ph.D.

(1)

Rupp, Deborah E., 1975-

(1)

Schuster, Camille Passler, 1950-

(1)

Scoble, Robert, 1965-

(1)

(1)

Seybold, Patricia B.

(1)

Shaw, Colin, 1928-

(1)

Shaw, Colin, 1958-

(1)

(1)

Shook, Robert L., 1938-

(1)

Smith, Mari, 1966-

(1)

Stinnett, Bill.

(1)

Teal, Thomas, 1937-

(1)

Thomas, Jacquelyn S., 1969-

(1)

Thompson, Harvey.

(1)

Van Belleghem, Steven.

(1)

Van Hooser, Phillip, 1957-

(1)

Vaneswaran, S.A.

(1)

Vavra, Terry G.

(1)

Vollman, Thomas E.

(1)

(1)

Wellington, Patricia.

(1)

West, Scott, 1959-

(1)

Wilson, Jerry R.

(1)

Womack, James P.

(1)

(1)

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(81)

(1)

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Non-Fiction Books

Recommended Books

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Prescribed books

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(82)

Library

RC Braamfontein

RC Pretoria CBD

VC Durban North

VC Nelson Mandela Bay

VC Pietermaritzburg

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Publication Date

Subject

Customer services.

(17)

Consumer satisfaction.

(9)

Customer loyalty.

(8)

Relationship marketing.

(8)

(7)

(7)

Internet marketing.

(6)

Branding (Marketing)

(5)

Success in business.

(4)

Target marketing.

(4)

Consumer behavior.

(3)

Interactive marketing.

(3)

Marketing -- Management.

(3)

Marketing research.

(3)

Organizational effectiveness.

(3)

Social media -- Economic aspects.

(3)

Brand name products.

(2)

Business communication.

(2)

Business enterprises -- Blogs.

(2)

Communication in organizations.

(2)

Consumers -- South Africa.

(2)

Corporate culture.

(2)

Customer services -- Management.

(2)

(2)

Industrial management.

(2)

Internet marketing -- Social aspects.

(2)

Interpersonal communication.

(2)

Management -- Social aspects.

(2)

Marketing -- Social aspects.

(2)

Online social networks.

(2)

Organizational behavior.

(2)

Organizational change.

(2)

Sales management.

(2)

(2)

Total quality management.

(2)

Advertisers -- Attitudes.

(1)

Advertising -- Psychological aspects.

(1)

Advertising -- Technological innovations.

(1)

(1)

Appreciative inquiry.

(1)

BUSINESS & ECONOMICS / Management.

(1)

Betrekkinge met klante.

(1)

Blogs -- Social aspects.

(1)

(1)

(1)

Brand name products -- Management.

(1)

Business logistics Management

(1)

Business logistics.

(1)

(1)

Call centers -- Management.

(1)

Communication in management.

(1)

Communication in marketing.

(1)

Consumer behavior -- Cross-cultural studies.

(1)

Consumer satisfaction -- Evaluation.

(1)

Consumers -- Research.

(1)

Consumers' preferences.

(1)

(1)

Consumption (Economics)

(1)

Cultural relations.

(1)

Customer Relationship Management / Emotion / Marketingpolitik.

(1)

Customer relations

(1)

Customer relations -- Case studies.

(1)

Customer relations -- Management.

(1)

Customer relations -- Psychological aspects.

(1)

Customer relations Management

(1)

Customer services -- Case studies.

(1)

Customer services -- Marketing.

(1)

Customer services -- Psychological aspects.

(1)

Diens aan klante.

(1)

Distributors (Commerce)

(1)

Documentary films.

(1)

(1)

(1)

Employees -- Attitudes.

(1)

(1)

Films for the hearing impaired.

(1)

Financial institutions -- Management.

(1)

Financial planners.

(1)

Gefühl ; SWD-ID: 40197025

(1)

Industrial efficiency.

(1)

Industrial marketing.

(1)

Industrial procurement.

(1)

Instructional films.

(1)

Intercultural communication.

(1)

Internet -- Social aspects.

(1)

Internet advertising.

(1)

(1)

Interpersonal relations.

(1)

Investment advisors.

(1)

Job satisfaction.

(1)

Klantgerichtheid.

(1)

Kundenmanagement ; SWD-ID: 42368650

(1)

Labor productivity.

(1)

(1)

Lieferanten-Kunden-Beziehung / Wettbewerbsstrategie / Key-Account Management / Lieferantenmanagement / Unternehmenskooperation.

(1)

(1)

(1)

(1)

Market segmentation.

(1)

Marketing -- Blogs.

(1)

(1)

Nonverbal communication in the workplace.

(1)

PSYCHOLOGY / Industrial & Organizational Psychology.

(1)

Production planning.

(1)

Psychology, Industrial.

(1)

Public relations.

(1)

Quality control.

(1)

Ratgeber -- Guidebook.

(1)

Relationship marketing -- Management.

(1)

Self-management (Psychology)

(1)

Selling -- Computer network resources.

(1)

Selling -- Psychological aspects.

(1)

Six sigma (Quality control standard)

(1)

Social marketing.

(1)

Social networks.

(1)

Social responsibility of business.

(1)

(1)

Strategic planning.

(1)

Success in business Case studies

(1)

Supervision of employees.

(1)

Technological innovations -- Management.

(1)

(1)

Video recordings for the hearing impaired.

(1)

Web sites -- Design.

(1)

(1)

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