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1.

Cover image for Delivering knock your socks off service

Delivering knock your socks off service

by

Performance Associates, Inc.

Table of contents only http://www.loc.gov/catdir/toc/ecip0615/2006018854.html

Format:

Books

Publication Date

2007

Excerpt:

AMACOM, American Management Association,

Available: Copies:

2.

Cover image for Annual reports 101 : [what the numbers and the fine print can reveal about the true health of a company]

Annual reports 101 : [what the numbers and the fine print can reveal about the true health of a company]

by

Thomsett, Michael C.

Table of contents http://www.loc.gov/catdir/toc/ecip0614/2006017174.html

Format:

Books

Publication Date

2007

Excerpt:

American Management Association,

Available: Copies:

3.

Cover image for 101 strategies for recruiting success : where, when, and how to find the right people every time

101 strategies for recruiting success : where, when, and how to find the right people every time

by

Pritchard, Christopher W., 1954-

Table of contents only http://www.loc.gov/catdir/toc/ecip0612/2006012213.html

Format:

Books

Publication Date

2007

Excerpt:

AMACOM (American Management Association),

Available: Copies:

4.

Cover image for Transforming performance measurement : rethinking the way we measure and drive organizational success

Transforming performance measurement : rethinking the way we measure and drive organizational success

Transforming performance measurement : rethinking the way we measure and drive organizational success

by

Spitzer, Dean R.

Table of contents only http://www.loc.gov/catdir/toc/ecip0616/2006020651.html

Format:

Books

Publication Date

2007

Excerpt:

American Management Association,

Available: Copies:

5.

Cover image for Fundamentals of project management

Fundamentals of project management

by

Lewis, James P., 1941-

Table of contents only http://www.loc.gov/catdir/toc/ecip0616/2006019308.html

Format:

Books

Publication Date

2007

Excerpt:

Fundamentals of project management / Lewis, James P., 1941-

Available: Copies:

6.

Cover image for Understanding action learning

Understanding action learning

by

O'Neil, Judy.

Format:

Books

Publication Date

2007

Excerpt:

American Management Association,

Available: Copies:

7.

Cover image for Improving employee performance through appraisal and coaching

Improving employee performance through appraisal and coaching

Improving employee performance through appraisal and coaching

by

Kirkpatrick, Donald L.

Table of contents http://www.loc.gov/catdir/toc/ecip0518/2005025643.html

Format:

Books

Publication Date

2006

Excerpt:

American Management Association,

Available: Copies:

8.

Cover image for The wisdom network : an 8-step process for identifying, sharing, and leveraging individual expertise

The wisdom network : an 8-step process for identifying, sharing, and leveraging individual expertise

by

Benton, Steve.

Table of contents only http://www.loc.gov/catdir/toc/ecip067/2006002740.html

Format:

Books

Publication Date

2006

Excerpt:

Knowledge management.

Available: Copies:

9.

Cover image for The wisdom network : an 8-step process for identifying, sharing, and leveraging individual expertise

The wisdom network : an 8-step process for identifying, sharing, and leveraging individual expertise

by

Benton, Steve.

Table of contents only http://www.loc.gov/catdir/toc/ecip067/2006002740.html

Format:

Books

Publication Date

2006

Excerpt:

Knowledge management.

Available: Copies:

10.

Cover image for Magnetic selling : develop the charm and charisma that attract customers and maximize sales

Magnetic selling : develop the charm and charisma that attract customers and maximize sales

Magnetic selling : develop the charm and charisma that attract customers and maximize sales

by

Bly, Robert W.

Format:

Books

Publication Date

2006

Excerpt:

American Management Association,

Available: Copies:

11.

Cover image for Business-to-business market research

Business-to-business market research

by

Block, Martin P., 1946-

Table of contents http://www.loc.gov/catdir/toc/ecip058/2005004871.html

Format:

Books

Publication Date

2005

Excerpt:

American Marketing Association.

Available: Copies:

12.

Cover image for Why some companies emerge stronger and better from a crisis : 7 essential lessons for surviving disaster

Why some companies emerge stronger and better from a crisis : 7 essential lessons for surviving disaster

by

Mitroff, Ian I.

Table of contents http://www.loc.gov/catdir/toc/ecip0421/2004019226.html

Format:

Books

Publication Date

2005

Excerpt:

Emergency management.

Available: Copies:

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Author

American Management Association.

(6)

American Hotel & Motel Association. Educational Institute.

(2)

American Psychological Association.

(2)

(2)

Giovagnoli, Melissa.

(2)

Stroman, James.

(2)

Wauson, Jennifer.

(2)

Wilson, K. (Kevin), 1958-

(2)

(2)

American Correctional Association.

(1)

American Hotel & Lodging Association. Educational Institute.

(1)

American Marketing Association.

(1)

Anderson, Kristin, 1962- Delivering knock your socks off service.

(1)

Baker, William F., 1942-

(1)

Baron, Reuben M.

(1)

Baskerville, David.

(1)

Baskerville, Tim.

(1)

Bechet, Thomas P.

(1)

Beshara, Tony, 1948-

(1)

Bienvenu, Sherron.

(1)

Block, Martin P., 1946-

(1)

Block, Tamara Brezen.

(1)

(1)

Branham, Leigh.

(1)

Burrows, Robert P. (Robert Penn)

(1)

Byrd, Michael, 1969-

(1)

Canterucci, Jim.

(1)

(1)

Caslione, John A.

(1)

Cohen, William A., 1937-

(1)

Crawford, Richard, 1946-

(1)

Daniels, Lawrence J., 1942-

(1)

Davis, Henry A.

(1)

Dilenschneider, Robert L.

(1)

Durkin, Dianne M., 1947-

(1)

Eagly, Alice Hendrickson.

(1)

Ellis, Carol W., 1946 July 13-

(1)

Emerson, Brian, 1967-

(1)

(1)

Filipczak, Bob.

(1)

Flynn, Nancy, 1956-

(1)

Freedheim, Donald K.

(1)

Freedman, Alan, 1942-

(1)

Frisch, Michael H.

(1)

Goldman, Jeremy.

(1)

Gordon, Adam, 1964-

(1)

Hamilton, V. Lee.

(1)

Harrison, Doug, 1965-

(1)

Heagney, Joseph.

(1)

Hiam, Alexander.

(1)

Hill, Charles W. L., author.

(1)

Holland, R. William.

(1)

Jensen, Doug, 1945-

(1)

Johnson, Larry, 1947-

(1)

(1)

Kelman, Herbert C.

(1)

(1)

Kirkpatrick, Donald L.

(1)

Kirkpatrick, Donald L. How to improve performance through appraisal and coaching.

(1)

Kotler, Philip.

(1)

Kraus, Stephen.

(1)

Lauchman, Richard.

(1)

(1)

Leech, Thomas. How to prepare, stage, & deliver winning presentations.

(1)

Lewis, James P., 1941-

(1)

(1)

Lucas, Robert W.

(1)

Luecke, Richard.

(1)

(1)

Marsick, Victoria J.

(1)

Mazin, Rebecca A.

(1)

McIntosh, Perry.

(1)

McMullen, Tom, 1962-

(1)

Miles, David H.

(1)

Mitroff, Ian I.

(1)

Mortensen, Kurt W.

(1)

Murphy, Tom (Tom Aloysius), 1949-

(1)

Ninemeier, Jack D.

(1)

Norcross, John C., 1957-

(1)

O'Malley, Michael, 1954-

(1)

(1)

Ovid Technologies, Inc.

(1)

Pearson, Jim, 1965-

(1)

Performance Associates, Inc.

(1)

Performance Research Associates.

(1)

Phillips, Bob, 1947-

(1)

Piskurich, George M.

(1)

Pritchard, Christopher W., 1954-

(1)

Racom Communications.

(1)

Raines, Claire.

(1)

Richman, Larry L. (Larry Leon), 1955-

(1)

Rothwell, William J., 1951-

(1)

Ryan, Kevin, 1951-

(1)

Saigh, Robert A.

(1)

Sandler, Len, 1946-

(1)

Scott, Gini Graham.

(1)

Sihler, William W., 1937-

(1)

Silverman, George, 1942-

(1)

Simpkins, Robert A., 1945-

(1)

Smith, Shawn A., 1958-

(1)

Snyder, David P.

(1)

Spitzer, Dean R.

(1)

Stark, Mel, 1948-

(1)

Steinbock, Dan.

(1)

Stipanuk, David M.

(1)

Stroman, James. Administrative assistant's & secretary's handbook.

(1)

Taylor, James, 1937-

(1)

Taylor, Jim, 1947-

(1)

Templin, Courtney.

(1)

Thomsett, Michael C.

(1)

VandenBos, Gary R.

(1)

Wallace, Michael, 1960-

(1)

Webber, Lawrence, 1954-

(1)

Woods, Robert H.

(1)

Woods, Robert H. Quality leadership and management in the hospitality industry.

(1)

Zemke, Ron. Generations at work : managing the clash of veterans, boomers, xers, and nexters in your workplace.

(1)

Format

(74)

Electronic Resources

(1)

Item Category 1

Non-Fiction Books

Prescribed Books

Recommended Books

Material Type

Prescribed books

Recommended Books

Reference Books

Language

(75)

Library

RC Pretoria CBD

VC Durban North

VC Nelson Mandela Bay

VC Pietermaritzburg

Shelf Location

On-Shelf Student

Reference Material

Standard shelving location

Publication Date

Subject

Employee motivation.

(6)

(4)

Personnel management.

(4)

Project management.

(4)

Conflict management.

(3)

Employment interviewing.

(3)

Interpersonal communication.

(3)

(3)

(3)

Organizational learning.

(3)

Business presentations.

(2)

Businesspeople -- Social networks.

(2)

Customer relations.

(2)

Customer services.

(2)

Employee selection.

(2)

Employees -- Rating of.

(2)

Employees -- Training of.

(2)

Hospitality industry -- Management.

(2)

Influence (Psychology)

(2)

Information technology -- Management.

(2)

Intellectual capital.

(2)

Knowledge management.

(2)

Office practice -- Handbooks, manuals, etc.

(2)

Performance standards.

(2)

Secretaries -- Handbooks, manuals, etc.

(2)

(2)

Social networks.

(2)

Strategic planning.

(2)

Success -- Psychological aspects.

(2)

Success in business.

(2)

Active learning.

(1)

Air pilots -- United States -- Biography.

(1)

Airlines -- United States -- Employees.

(1)

Assertiveness (Psychology)

(1)

(1)

Business communication.

(1)

Business consultants.

(1)

Business cycles.

(1)

Business ethics.

(1)

Business forecasting.

(1)

Business logistics.

(1)

Business planning -- Handbooks, manuals, etc.

(1)

Business writing.

(1)

Career development -- United States.

(1)

Cell phone services industry -- History.

(1)

Communication -- Study and teaching.

(1)

Communication in management.

(1)

Communication in organizations -- Moral and ethical aspects.

(1)

Competition, International.

(1)

Computer input-output equipment -- Miscellanea.

(1)

Computer network resources -- Management.

(1)

Computer security -- Handbooks, manuals, etc.

(1)

Computer software -- Management.

(1)

Computers -- Dictionaries.

(1)

Consumer Behavior.

(1)

Core competencies.

(1)

Corporate culture -- Moral and ethical aspects.

(1)

Corporation reports -- Evaluation -- Handbooks, manuals, etc.

(1)

Corporations -- Israel -- Security measures.

(1)

Corporations -- Moral and ethical aspects.

(1)

Correctional institutions -- United States -- Management.

(1)

Crisis management -- Handbooks, manuals, etc.

(1)

Crisis management.

(1)

Data protection -- Handbooks, manuals, etc.

(1)

Data recovery (Computer science) -- Planning -- Handbooks, manuals, etc.

(1)

Debugging in computer science -- Miscellanea.

(1)

Electronic books.

(1)

Electronic data processing -- Dictionaries.

(1)

Electronic mail systems -- Management.

(1)

Emergency management -- Handbooks, manuals, etc.

(1)

Emergency management.

(1)

Emotional intelligence -- Examinations, questions, etc.

(1)

Employee empowerment.

(1)

Employee loyalty.

(1)

Employee morale.

(1)

Employee retention.

(1)

Employees -- Coaching of.

(1)

Employees -- Recruiting.

(1)

Employees -- Supervision.

(1)

Employees -- Training of -- Computer-assisted instruction -- Handbooks, manuals, etc.

(1)

Employees -- Training of -- Data processing -- Handbooks, manuals, etc.

(1)

English language -- Punctuation.

(1)

Executive coaching.

(1)

Executives -- Israel -- Interviews.

(1)

Flight crews -- United States -- Biography.

(1)

Food service management.

(1)

Generation Y -- Attitudes.

(1)

Generation Y -- Employment.

(1)

(1)

Graphic arts -- Practice.

(1)

Graphic arts -- Vocational guidance.

(1)

Group identity.

(1)

(1)

Hotels -- Design and construction.

(1)

Hotels -- Maintenance and repair.

(1)

Incentive awards.

(1)

Incentives in industry.

(1)

Industrial management.

(1)

Industrial marketing -- Management.

(1)

Industrial marketing -- Research.

(1)

Intergenerational relations.

(1)

International business enterprises -- Management.

(1)

Internet -- Miscellanea.

(1)

Internet en âeducation -- Guides, manuels, etc.

(1)

Internet in education -- Handbooks, manuals, etc.

(1)

Internet marketing.

(1)

Interpersonal conflict.

(1)

Interpersonal relations.

(1)

Israel -- Economic conditions.

(1)

Job hunting -- Handbooks, manuals, etc.

(1)

Job hunting -- United States.

(1)

Job satisfaction.

(1)

Kelman, Herbert C.

(1)

(1)

Labor discipline.

(1)

Labor market -- United States.

(1)

Labor turnover.

(1)

Management information systems.

(1)

Management techniques.

(1)

Manpower planning.

(1)

Marketing research.

(1)

Microcomputers -- Maintenance and repair -- Miscellanea.

(1)

Music -- Vocational guidance -- United States -- Handbooks, manuals, etc.

(1)

Music trade -- Vocational guidance -- United States -- Handbooks, manuals, etc.

(1)

Online social networks.

(1)

Oral communication.

(1)

Organizational commitment.

(1)

Organizational effectiveness -- Evaluation.

(1)

Organizational effectiveness.

(1)

Performance technology.

(1)

Personnel -- Formation -- Enseignement assistâe par ordinateur -- Guides, manuels, etc.

(1)

Personnel -- Formation -- Informatique -- Guides, manuels, etc.

(1)

Personnel management -- Handbooks, manuals, etc.

(1)

Persuasion (Psychology)

(1)

Problem employees.

(1)

Problem solving.

(1)

Production planning.

(1)

Professional employees -- United States.

(1)

Psychotherapy -- History.

(1)

Psychotherapy -- United States -- History.

(1)

Public Relations.

(1)

Public relations -- United States.

(1)

Public relations.

(1)

Restaurant management.

(1)

Restaurants -- Design and construction.

(1)

Restaurants -- Maintenance and repair.

(1)

Rich people -- United States.

(1)

Sales management.

(1)

Sales personnel -- Training of.

(1)

Sales promotion.

(1)

September 11 Terrorist Attacks, 2001.

(1)

Small business -- Finance.

(1)

Small business -- Management.

(1)

Social conflict.

(1)

Social marketing.

(1)

(1)

Telecommunication -- History.

(1)

Terrorism -- Israel -- Prevention.

(1)

Training -- Handbooks, manuals, etc.

(1)

Visual communication.

(1)

Wealth -- United States.

(1)

White collar workers -- Employment -- United States.

(1)

Wireless communication systems -- History.

(1)

Word-of-mouth advertising.

(1)

Work -- Psychological aspects.

(1)

Work breakdown structure.

(1)

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