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Dealing with difficult people

Osborne, Christina.

Publisher description http://catdir.loc.gov/catdir/enhancements/fy0721/2001055343-d.html

Format:

Books

Publication Date

2002

Excerpt:

Packed with essential tips for today's competitive business world, this low-priced paperback is

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Customer equity : building and managing relationships as valuable assets

Blattberg, Robert C., 1942-

Format:

Books

Publication Date

2001

Excerpt:

Harvard Business School Press,

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The loyalty effect : the hidden force behind growth, profits, and lasting value

Reichheld, Frederick F.

Format:

Books

Publication Date

2001 1996

Excerpt:

Harvard Business School Press,

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The psychology of customer service

Jude, Brian.

Format:

Books

Publication Date

1998 1990

Excerpt:

Success in business.

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Advances in relationship marketing

Payne, Adrian.

Inhaltsverzeichnis
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=007108218&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA

Format:

Books

Publication Date

1995

Excerpt:

/ Brett Collins and Adrian Payne -- 7. Key Account Management in Business-to-Business Markets / Tony

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World class! : strategies for winning with your customer.

Manning, Anthony D.

Format:

Books

Publication Date

1989

Excerpt:

priority of business -- Quality : the new strategic weapon -- The management of expectations -- What

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