-- Addressing competition and driving growth -- Setting product strategy -- Designing and managing services

circumstances. However, with the advent of the information-enabled, two-way grid, we have an opportunity to meet

Enterprise compliance risk management : an essential toolkit for banks and financial services /

-- Spreadsheet Software -- Database Software -- Presentation Graphics Software -- Personal Information Managers

Business information services.

Information technology -- Management.

This book has been written with the objectives of providing students with the latest information on

Security management of next generation telecommunications networks and services / Jacobs, Stuart.

Computer service industry -- Customer services.

Société de l'information.

in personal selling -- 13. Selling of services -- 14. Personal selling in business markets -- 15

Services marketing : an interactive approach / Fisk, Raymond P.