-- Motivation -- Communication and interpersonal relationships -- pt. 5. Controlling. Controlling -- pt. 6

Learning -- Managing Human Resources -- Part 5. Leading -- Work Motivation -- Dynamics of Leadership

motivation concepts -- Motivation: from concept to applications -- Foundations of group behavior

-- Motivation through equity, expectancy, and goal setting -- Improving job performance with feedback and

for service -- Training for service -- Serving with a smile: motivation and empowerment -- Involving

Motivation research (Marketing)

satisfaction ; Motivation ; Job evaluation ; Quality of work life.

-- Individual Differences in Human Resources. Abilities. Personality. Values. Motivation -- Human Resource

sport -- Arousal, anxiety and stress -- Social influences on sporting behaviour -- Motivation and sport

determinants of customer behavior -- Customer as a perceiver and a learner -- Customer motivation: needs

-- Psychological aspects of motivation -- Henry Murray: the range of human needs -- Abraham Maslow: a hierarchy of

. Delimitation ; Motivation ; A rhetoric of description -- Level of narration. Intermediate forms : indirect