Consumer behaviour : South African psychology and marketing applications / Mpinganjira, Mercy.

: Seven fundamental design principles -- 3. Knowledge in the head and in the world. Precise behavior from

Consumer behavior.

skills -- Nonverbal communication skills -- Listening skills -- Customer service and behavior -- Service

relationships, and love -- Social influence : changing others' behavior -- Prosocial behavior : helping others

buying behavior -- Retail market strategy -- Financial strategy -- Retail locations -- Retail site

cultivate emotionally intelligent behavior for success both inside and outside of the classroom. Through 13

brand equity, influencing behavior, and being accountable -- Facilitating the success of new brands

gain customer insights -- Consumer markets and consumer buyer behavior -- Business markets and business

-- Understanding market opportunities -- Understanding consumer buying behavior -- Understanding organizational

Organizational behavior.

Organisational behaviour : global and Southern African perspectives / Robbins, Stephen P., 1943-