emotional responses such as fear, anger and guilt; and sets out how to begin rebuilding trust after trauma

customer's anger personally -- Surprise co-workers and internal customers with anonymous gifts -- Remember

/ Gerrie ter Haar -- Witchcraft and the Christian church : ethical implications / Elias K. Bongmba -- Anger

A Fractured International Environment Fosters Anger Toward America -- Political Overlays on Crowded

commonly associated with anxiety -- The process of change -- Feeling good about yourself -- Making anger

-- The psychology of anger -- Blood diamonds: economic rights and world anger -- Sadat and the "October 6

bathroom -- Confronting my anger -- Struggling to forgive -- No friends to turn to -- A gathering of

prescriptions -- Confessions of the heart -- Unlikely cousins : anger and forgiveness -- Fasten your seatbelts

Anger in the workplace.

. RAID step three : identifying your advantages -- 8. RAID step four : diffusing anger during the initial

study: anger and aggression -- Case study: divorce -- Case study: sexual abuse and trauma -- Role play

, anger, disgust, sadness, jealousy, contempt, shame, embarrassment, surprise and happiness - in turn. For