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217.

Cover image for The DNA of customer experience : how emotions drive value

The DNA of customer experience : how emotions drive value

by

Shaw, Colin.

http://www.gbv.de/dms/zbw/525506470.pdf

Format:

Books

Publication Date

2007

Excerpt:

Customer Relationship Management / Emotion / Marketingpolitik.

Available: Copies:

218.

Cover image for The lovemarks effect : winning in the consumer revolution

The lovemarks effect : winning in the consumer revolution

by

Roberts, Kevin, 1949-

Format:

Books

Publication Date

2006

Excerpt:

Customer relations -- Management.

Available: Copies:

219.

Cover image for Introduction to marketing

Introduction to marketing

by

Lamb, Charles W.

Inhaltsverzeichnis
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=014584340&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA

Format:

Books

Publication Date

2006 2005

Excerpt:

Marketing -- Management.

Available: Copies:

220.

Cover image for The outside-in corporation : how to build a customer-centric organization for breakthrough results

The outside-in corporation : how to build a customer-centric organization for breakthrough results

by

Bund, Barbara.

Table of contents only http://www.loc.gov/catdir/toc/ecip0516/2005021008.html
Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0622/2005021008-b.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0622/2005021008-d.html

Format:

Books

Publication Date

2006

Excerpt:

Customer relations -- Management.

Available: Copies:

221.

Cover image for Outside innovation : how your customers will co-design your company's future

Outside innovation : how your customers will co-design your company's future

Outside innovation : how your customers will co-design your company's future

by

Seybold, Patricia B.

Format:

Books

Publication Date

2006

Excerpt:

Customer relations.

Available: Copies:

222.

Cover image for Converting customer value : from retention to profit

Converting customer value : from retention to profit

by

Murphy, John A., 1948-

Table of contents http://www.loc.gov/catdir/toc/ecip0515/2005020017.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0622/2005020017-d.html

Format:

Books

Publication Date

2006

Excerpt:

Customer relations -- Management.

Available: Copies:

223.

Cover image for Beyond six sigma : profitable growth throuth customer value creation

Beyond six sigma : profitable growth throuth customer value creation

by

Plaster, Gary.

Table of contents only http://www.loc.gov/catdir/toc/ecip0517/2005023556.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0623/2005023556-d.html

Format:

Books

Publication Date

2006

Excerpt:

Customer relations.

Available: Copies:

224.

Cover image for Customer service delivery : research and best practices

Customer service delivery : research and best practices

by

Fogli, Lawrence.

Format:

Books

Publication Date

2006

Excerpt:

Customer relations -- Management.

Available: Copies:

225.

Cover image for Electronic customer relationship management

Electronic customer relationship management

by

Fjermestad, Jerry.

Format:

Books

Publication Date

2006

Excerpt:

Customer relations -- Management.

Available: Copies:

226.

Cover image for Handbook of CRM : achieving excellence in customer management

Handbook of CRM : achieving excellence in customer management

Handbook of CRM : achieving excellence in customer management

by

Payne, Adrian.

Format:

Books

Publication Date

2006

Excerpt:

Handbook of CRM : achieving excellence in customer management / Payne, Adrian.

Available: Copies:

227.

Cover image for 151 quick ideas to get new customers

151 quick ideas to get new customers

151 quick ideas to get new customers

by

Wilson, Jerry R.

Format:

Books

Publication Date

2006

Excerpt:

Customer relations.

Available: Copies:

228.

Cover image for The resilient enterprise : overcoming vulnerability for competitive advantage

The resilient enterprise : overcoming vulnerability for competitive advantage

by

Sheffi, Yosef, 1948-

Table of contents only http://www.loc.gov/catdir/toc/fy0613/2005040875.html

Format:

Books

Publication Date

2005

Excerpt:

Business logistics -- Management.

Available: Copies:

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Author

Berndt, A. (Adele), 1966-

(3)

Brink, A. (Annekie)

(3)

Armstrong, Gary (Gary M.)

(2)

Buttle, Francis.

(2)

Johnston, Mark W.

(2)

Kotler, Philip.

(2)

Lamb, Charles W.

(2)

Marshall, Greg W.

(2)

Morrison, Alastair M.

(2)

(2)

Roberts-Lombard, Mornay, editor.

(2)

Tait, Madéle, editor.

(2)

Aamodt, Michael G.

(1)

Agnihotri, Raj S., author.

(1)

Alderman, Jerry D.

(1)

Anderson, Kristin, 1962-

(1)

Anthony, Mitch.

(1)

(1)

(1)

Bacon, Terry R.

(1)

Baran, Roger Joseph, 1945-

(1)

(1)

(1)

Boone, Louis E.

(1)

Brooks, Ian Royston, 1948-

(1)

(1)

(1)

(1)

Chartered Institute of Public Relations.

(1)

Cheales, Peter.

(1)

Clow, Kenneth E.

(1)

Cook, Sarah, 1955-

(1)

Cordón, Carlos.

(1)

Crutcher, C. William, author.

(1)

Czinkota, Michael R.

(1)

Davison, Barbara.

(1)

De Villiers, Pieter.

(1)

(1)

Deitel, Harvey M., 1945-

(1)

Deitel, Paul J.

(1)

Dibeehi, Qaalfa.

(1)

Diefendorff, James.

(1)

(1)

Ellson, Tony, 1953-

(1)

(1)

Evans, Wendy, 1940-

(1)

Fasnacht, Daniel, 1964-

(1)

Fernandez, Joseph, 1968-

(1)

(1)

Fjermestad, Jerry.

(1)

Fogli, Lawrence.

(1)

(1)

Freeland, John G.

(1)

Futrell, Charles, author.

(1)

Galka, Roger J.

(1)

Gayeski, Diane M. (Diane Mary), 1953-

(1)

Gillis, Tamara L.

(1)

Graham, Gary, 1966-

(1)

Grandey, Alicia.

(1)

Hair, Joseph F.

(1)

Hair, Joseph F., Jr., 1944-

(1)

Hardaker, Glenn.

(1)

Hochman, Larry.

(1)

International Association of Business Communicators.

(1)

(1)

Kellogg School of Management.

(1)

(1)

Kotler, Philip, 1931-

(1)

Krush, Michael T., author.

(1)

Kumar, V., 1957-

(1)

Kurtz, David L.

(1)

(1)

(1)

Lewis, Mike, 1975-

(1)

(1)

McDaniel, Carl D.

(1)

McDaniel, Carl, Jr., 1941-

(1)

McDonald, Malcolm.

(1)

(1)

(1)

Murphy, John A., 1948-

(1)

Nieto, T. R. (Tem R.)

(1)

O'Brien, Jonathan, 1967- author.

(1)

Oliver, Sandra.

(1)

Osborne, Christina.

(1)

Paharia, Rajat.

(1)

Payne-Palacio, June.

(1)

(1)

Petersen, J. Andrew.

(1)

Piercy, Nigel F.

(1)

(1)

Pugh, David G. (David George), 1944-

(1)

(1)

Raynes, Bobbie L.

(1)

Roberts, Kevin, 1949-

(1)

Rogers, Martha, 1952-

(1)

Romano, Nicholas C.

(1)

Ronkainen, Ilkka A.

(1)

Rupp, Deborah E., 1975-

(1)

Sanders, Dan J.

(1)

Seybold, Patricia B.

(1)

Shaw, Colin, 1958-

(1)

(1)

Sheffi, Yosef, 1948-

(1)

Stone, Merlin, 1948-

(1)

Strunk, Daniel P.

(1)

(1)

(1)

Tybout, Alice M.

(1)

Van Belleghem, Steven.

(1)

Vollman, Thomas E.

(1)

Walden, Steven.

(1)

(1)

Wilson, Jerry R.

(1)

(1)

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(1)

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Non-Fiction Books

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Recommended Books

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Prescribed books

Recommended Books

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(81)

Library

RC Bloemfontein

RC Braamfontein

RC Nelson Mandela Bay

RC Pietermaritzburg

RC Pretoria CBD

VC Durban North

VC Nelson Mandela Bay

VC Pietermaritzburg

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On-Shelf Faculty Commerce (IIE CAT only)

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Publication Date

Subject

Customer relations.

(30)

Customer relations -- Management.

(29)

(12)

Relationship marketing.

(12)

Customer services -- Management.

(8)

Marketing -- Management.

(8)

Branding (Marketing)

(4)

Sales management.

(4)

Strategic planning.

(4)

Consumer satisfaction.

(3)

Customer services.

(3)

Personnel management.

(3)

(3)

Success in business.

(3)

(2)

Bars (Drinking establishments)

(2)

Beziehungsmanagement.

(2)

Brand name products -- Management.

(2)

Communication in management.

(2)

Communication in marketing.

(2)

Communication in organizations.

(2)

Corporate culture.

(2)

Electronic commerce.

(2)

Food service -- Marketing.

(2)

Hospitality industry -- Marketing.

(2)

Industrial management.

(2)

Industrial procurement.

(2)

Internet marketing -- Social aspects.

(2)

Interpersonal relations.

(2)

Klantenservice.

(2)

Klantgerichtheid.

(2)

Kundenmanagement.

(2)

Management -- Social aspects.

(2)

(2)

(2)

Marketing -- Social aspects.

(2)

Organizational behavior.

(2)

Organizational effectiveness.

(2)

Relationship marketing -- South Africa.

(2)

Supervision of employees.

(2)

Total quality management.

(2)

Tourism -- Marketing.

(2)

Accueil (Tourisme) -- Marketing.

(1)

Advertisers -- Attitudes.

(1)

Advertising -- Brand name products.

(1)

Advertising -- Textbooks.

(1)

Apprentissage organisationnel -- Gestion.

(1)

Aufsatzsammlung.

(1)

(1)

BUSINESS & ECONOMICS / Management.

(1)

(1)

(1)

Brand name products -- Marketing.

(1)

Brand name products.

(1)

Business communication.

(1)

Business enterprises -- Computer networks.

(1)

Business logistics -- Management.

(1)

Business logistics Management

(1)

Business logistics.

(1)

Business planning.

(1)

(1)

CLIENT ORIENTED MANAGEMENT + MARKET ORIENTED MANAGEMENT (BUSINESS MANAGEMENT)

(1)

Call centers -- Management.

(1)

Capital intellectuel.

(1)

Commerce électronique.

(1)

Communicatief handelen.

(1)

Communication dans les organisations.

(1)

Communication en gestion.

(1)

Communication in organizations

(1)

Communication in organizations -- United States.

(1)

Communication in organizations Case studies

(1)

(1)

(1)

Conflict management.

(1)

Consumer complaints.

(1)

Consumers' preferences.

(1)

Contaminaðcäao de alimentos (prevenðcäao e controle)

(1)

Customer Relationship Management / Emotion / Marketingpolitik.

(1)

Customer loyalty.

(1)

Customer relations

(1)

Customer relations -- Management

(1)

Customer relations -- Management -- Statistical models.

(1)

Customer relations -- Management -- Textbooks.

(1)

Customer relations -- South Africa.

(1)

Customer relations Management

(1)

Database marketing.

(1)

(1)

(1)

(1)

(1)

Employees -- Attitudes.

(1)

Employees -- Counseling of.

(1)

Entrepreneurship.

(1)

Entreprises -- Réseaux d'ordinateurs.

(1)

Executives -- Training of.

(1)

Export marketing.

(1)

Financial institutions -- Management.

(1)

Financial planners -- Marketing.

(1)

Food service management.

(1)

GESTION D'ENTREPRISE ORIENTÉE VERS LE CLIENT ET VERS LE MARCHÉ

(1)

(1)

Gefühl ; SWD-ID: 40197025

(1)

Gestion des connaissances.

(1)

Gestion du personnel.

(1)

Higiene de alimentos

(1)

Hospitality industry Marketing

(1)

(1)

Information storage and retrieval systems -- Marketing.

(1)

Intellectual capital.

(1)

Interne Kommunikation

(1)

Internet marketing.

(1)

Internet programming -- Problems, exercises, etc.

(1)

Internet programming.

(1)

(1)

Interpersonal communication.

(1)

Investment advisors -- Marketing.

(1)

KUNDENORIENTIERTE UNTERNEHMENSFÜHRUNG + MARKTORIENTIERTE UNTERNEHMENSFÜHRUNG

(1)

Knowledge management.

(1)

(1)

Kommunikationsstrategie.

(1)

Kommunikatives Handeln.

(1)

Kundenmanagement ; SWD-ID: 42368650

(1)

(1)

Lieferanten-Kunden-Beziehung / Wettbewerbsstrategie / Key-Account Management / Lieferantenmanagement / Unternehmenskooperation.

(1)

MARKETING STRATEGIES (BUSINESS ECONOMICS)

(1)

MARKETINGSTRATEGIEN (BETRIEBSWIRTSCHAFT)

(1)

Market segmentation.

(1)

Marketing -- Decision making.

(1)

Marketing -- Textbooks.

(1)

Marketing research.

(1)

Marknadsföring.

(1)

(1)

Nonverbal communication in the workplace.

(1)

(1)

Organizational change.

(1)

Organizational learning -- Management.

(1)

(1)

PSYCHOLOGY / Industrial & Organizational Psychology.

(1)

Performance -- Management.

(1)

Personnel departments.

(1)

Personnel management -- Great Britain.

(1)

Planejamento de cardâapio

(1)

Problem employees.

(1)

Programmation sur Internet.

(1)

Programmierung.

(1)

Psychology, Industrial.

(1)

Public relations -- Management.

(1)

Public relations.

(1)

(1)

Qualitätssicherung.

(1)

Ratgeber -- Guidebook.

(1)

(1)

Relatiemarketing.

(1)

Relations avec la clientáele -- Gestion.

(1)

Relationship marketing -- Management.

(1)

Relationship marketing -- Textbooks.

(1)

Rendement au travail -- Gestion.

(1)

Règlement de différends.

(1)

STRATEGIES DE MARKETING (ÉCONOMIE D'ENTREPRISE)

(1)

Self-management (Psychology)

(1)

Selling -- Psychological aspects.

(1)

Service à la clientèle.

(1)

Servicepolitik.

(1)

Servicio al cliente.

(1)

Serviðcos de alimentaðcäao (organizaðcäao e administraðcäao)

(1)

(1)

Social responsibility of business.

(1)

Success in business Case studies

(1)

Target marketing.

(1)

Technological innovations -- Management.

(1)

Tourism Marketing

(1)

Tourisme -- Marketing.

(1)

(1)

(1)

(1)

(1)

Usagers -- Gestion.

(1)

Utensâilios de alimentaðcäao e culinâaria

(1)

(1)

(1)

World Wide Web -- Problems, exercises, etc.

(1)

World Wide Web.

(1)

(1)

Öffentlichkeitsarbeit

(1)

Öffentlichkeitsarbeit.

(1)

Item Available

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