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61. 
Cover image for A guide to customer service skills for the help desk professional
by 
Knapp, Donna.
Format: 
Books
Publication Date 
2011
Excerpt: 
Achieving high customer satisfaction -- Developing strong listening and communication skills
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62. 
Cover image for Organizational behavior
by 
Robbins, Stephen P., 1943-
Format: 
Books
Publication Date 
2011
Excerpt: 
What is organizational behavior? -- Diversity in organizations -- Attitudes and job satisfaction
Available: Copies:
63. 
Cover image for Customer service : career success through customer loyalty
by 
Timm, Paul R.
Format: 
Books
Publication Date 
2011
Excerpt: 
Consumer satisfaction.
Available: Copies:
64. 
Cover image for Communication research measures II : a sourcebook
by 
Rubin, Rebecca B., editor.
Format: 
Books
Publication Date 
2011
Excerpt: 
-assessment Manikin -- Self-contrual scale -- Sexual harassment proclivity index Small group relational satisfaction
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65. 
Cover image for 101 management models : English edition
by 
Mulders, Marijn.
Format: 
Books
Publication Date 
2011
Excerpt: 
-- 31.Customer Pyramid, Curry -- 32.Customer Relationship Management -- 33.Customer Satisfaction -- 34
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66. 
Cover image for Social networks and natural resource management : uncovering the social fabric of environmental governance
by 
Bodin, Örjan, 1969-
Format: 
Books
Publication Date 
2011
Excerpt: 
public satisfaction and agrarian communication networks. Numerous case studies link SNA concepts to the
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67. 
Cover image for Organizational behavior : improving performance and commitment in the workplace
by 
Colquitt, Jason.
Format: 
Books
Publication Date 
2011
Excerpt: 
Consumer satisfaction.
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68. 
Cover image for Services marketing.
by 
Bateson, John E. G.
Format: 
Books
Publication Date 
2011
Excerpt: 
strategies (assessing and improving the service experience) -- 11. The essentials of customer satisfaction
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69. 
Cover image for Best business practices for photographers
by 
Harrington, John, 1966-
Format: 
Books
Publication Date 
2010
Excerpt: 
personal satisfaction in your business as a photographer. Included in this new edition are sections on
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70. 
Cover image for Rethinking learning for a digital age : how learners are shaping their own experiences
by 
Sharpe, Rhona, 1969-
Format: 
Books
Publication Date 
2010
Excerpt: 
that impact the net generation's satisfaction with online learning / Provisionality, play and pluralism
Available: Copies:
71. 
Cover image for Servant leadership : developments in theory and research
by 
Dierendonck, Dirk van, 1963-
Format: 
Books
Publication Date 
2010
Excerpt: 
satisfaction : where do we go from here? / David M. Mayer -- Enhancing innovation and creativity through
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72. 
Cover image for A quick start guide to mobile marketing : how to create a dynamic campaign and improve your competitive advantage
by 
Richardson, Neil.
Format: 
Electronic Resources
Publication Date 
2010
Excerpt: 
communications as a key marketing tool in order to improve customer satisfaction, form better professional
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