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49. 
Cover image for The call centre training handbook : a complete guide to learning & development in contact centres
The call centre training handbook : a complete guide to learning & development in contact centres
by 
Wilson, John P. (John Peter), 1955 August 11-
Table of contents http://catdir.loc.gov/catdir/enhancements/fy0906/2008031241-t.html
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0906/2008031241-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0906/2008031241-d.html
Format: 
Books
Publication Date 
2009
Excerpt: 
areas of learning and development. Each chapter is supported by international case studies from many
Available: Copies:
50. 
Cover image for Strategic management : concepts.
Strategic management : concepts.
by 
David, Fred R.
Format: 
Books
Publication Date 
2009
Excerpt: 
Strategic planning -- Case studies.
Available: Copies:
51. 
Cover image for Transport and tourism : global perspectives
Transport and tourism : global perspectives
by 
Page, Stephen, 1963-
to access electronic resource
Format: 
Books
Publication Date 
2009
Excerpt: 
latest edition include up-to-date and contemporary international case material and examples addressing
Available: Copies:
52. 
Cover image for Perspectives on branding
Perspectives on branding
by 
Miletsky, Jason I.
Format: 
Books
Publication Date 
2009
Excerpt: 
Branding (Marketing) -- Case studies.
Available: Copies:
53. 
Cover image for A designer's research manual : succeed in design by knowing your clients and what they really need
A designer's research manual : succeed in design by knowing your clients and what they really need
by 
Visocky O'Grady, Jennifer.
EBSCOhost http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=571474
Format: 
Books
Publication Date 
2006
Excerpt: 
design educators -- Research for practicing professionals -- pt. 2. Research at work -- Ch. 4. Case
Available: Copies:
54. 
Cover image for Communication skills handbook
Communication skills handbook
by 
Summers, Jane.
Format: 
Books
Publication Date 
2006
Excerpt: 
General guidelines for assessment -- Referencing -- Report writing -- The case study -- Essay
Available: Copies:
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