2

Ch. 1. Character, culture, and change -- Ch. 2. The leadership character model -- Ch. 3. Empathy

. Understanding the diversity of structured human interactions -- 2. Zooming in and linking action situations -- 3

1. Introduction -- 2. What is corporate culture? -- 3. Corporate culture and performance -- 4

2

1. The effective personality -- 2. What makes managers effective? -- 3. Leaders and their qualities

, Ethics, and Corporate Social Responsibility -- Pt. 2. Individual Behavior -- Ch. 3. Individual Processes

1. Positioning organizational culture -- 2. Unpacking organizational culture -- 3. Lenses for

-- Module 2. Expectations, learning, and appreciative inquiry -- Module 3. Leadership dynamics -- Pt. 2

2

1. Startling experiences -- 2. Case study -- 3. Writing this book -- Leaders or managers

2