by 
 Kasper, Hans.
 Table of contents http://www.loc.gov/catdir/toc/ecip064/2005034528.html
Format: 
Books
Publication Date 
 2006
Excerpt: 
Customer services -- Marketing -- Management.
by 
 Allen, Paul R.
 Publisher description http://www.loc.gov/catdir/enhancements/fy0665/2006297001-d.html
Table of contents only http://www.loc.gov/catdir/enhancements/fy0665/2006297001-t.html
Table of contents only http://www.loc.gov/catdir/enhancements/fy0665/2006297001-t.html
Format: 
Books
Publication Date 
 2006
Excerpt: 
Support services (Management)
by 
 Grönfeldt, Svafa.
 Table of contents http://www.loc.gov/catdir/toc/ecip0515/2005018321.html
Format: 
Books
Publication Date 
 2006
Excerpt: 
Customer services -- Management.
by 
 Roberts, Kevin, 1949-
Format: 
Books
Publication Date 
 2006
Excerpt: 
Customer services -- Management.
by 
 Kotler, Philip.
Format: 
Books
Publication Date 
 2006
Excerpt: 
 right relationships with the right customers -- Product, services, and branding strategy -- New
by 
 Hollins, Bill.
 Table of contents http://catdir.loc.gov/catdir/enhancements/fy0666/2006927097-t.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0666/2006927097-d.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0666/2006927097-d.html
Format: 
Books
Publication Date 
 2006
Excerpt: 
Service industries -- Management.
by 
 Arussy, Lior.
 Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0617/2004022230-b.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0617/2004022230-d.html
Table of contents only http://www.loc.gov/catdir/toc/ecip051/2004022230.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0617/2004022230-d.html
Table of contents only http://www.loc.gov/catdir/toc/ecip051/2004022230.html
Format: 
Books
Publication Date 
 2005
Excerpt: 
Customer services -- Management.
by 
 Rayport, Jeffrey F.
 Table of contents http://www.loc.gov/catdir/toc/ecip0414/2004002104.html
Format: 
Books
Publication Date 
 2005
Excerpt: 
Customer services -- Management.
by 
 Deery, Steve.
 Table of contents http://www.loc.gov/catdir/toc/hol041/2003059603.html
Publisher description http://www.loc.gov/catdir/description/hol041/2003059603.html
Publisher description http://www.loc.gov/catdir/description/hol041/2003059603.html
Format: 
Books
Publication Date 
 2004
Excerpt: 
Customer services -- Great Britain -- Management.
by 
 Carbone, Lewis P.
Format: 
Books
Publication Date 
 2004
Excerpt: 
Customer services -- Quality control.
by 
 Waugh, Troy.
 Publisher description http://www.loc.gov/catdir/description/wiley041/2003021210.html
Table of contents http://www.loc.gov/catdir/toc/wiley041/2003021210.html
Contributor biographical information http://www.loc.gov/catdir/bios/wiley047/2003021210.html
Table of contents http://www.loc.gov/catdir/toc/wiley041/2003021210.html
Contributor biographical information http://www.loc.gov/catdir/bios/wiley047/2003021210.html
Format: 
Books
Publication Date 
 2004
Excerpt: 
Customer relations -- Management.
by 
 Kotler, Philip.
Format: 
Books
Publication Date 
 2004
Excerpt: 
 : partnering to build customer relationships -- Marketing in the digital age : making new customer connections
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