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by 
Kasper, Hans.
Format: 
Books
Publication Date 
2006
Excerpt: 
Customer services -- Marketing -- Management.
Available: Copies:
50. 
Cover image for Service orientation : winning strategies and best practices
by 
Allen, Paul R.
Format: 
Books
Publication Date 
2006
Excerpt: 
Support services (Management)
Available: Copies:
51. 
Cover image for Service leadership : the quest for competitive advantage
by 
Grönfeldt, Svafa.
Format: 
Books
Publication Date 
2006
Excerpt: 
Customer services -- Management.
Available: Copies:
52. 
Cover image for The lovemarks effect : winning in the consumer revolution
by 
Roberts, Kevin, 1949-
Format: 
Books
Publication Date 
2006
Excerpt: 
Customer services -- Management.
Available: Copies:
53. 
Cover image for Principles of marketing
by 
Kotler, Philip.
Format: 
Books
Publication Date 
2006
Excerpt: 
right relationships with the right customers -- Product, services, and branding strategy -- New
Available: Copies:
54. 
Cover image for Managing service operations : design and implementation
by 
Hollins, Bill.
Format: 
Books
Publication Date 
2006
Excerpt: 
Service industries -- Management.
Available: Copies:
56. 
Cover image for Best face forward : why companies must improve their service interfaces with customers
by 
Rayport, Jeffrey F.
Format: 
Books
Publication Date 
2005
Excerpt: 
Customer services -- Management.
Available: Copies:
57. 
Cover image for Call centres and human resource management : a cross-national perspective
by 
Deery, Steve.
Format: 
Books
Publication Date 
2004
Excerpt: 
Customer services -- Great Britain -- Management.
Available: Copies:
58. 
Cover image for Clued in : how to keep customers coming back again and again
by 
Carbone, Lewis P.
Format: 
Books
Publication Date 
2004
Excerpt: 
Customer services -- Quality control.
Available: Copies:
59. 
Cover image for 101 marketing strategies for accounting, law, consulting, and professional services firms
by 
Waugh, Troy.
Format: 
Books
Publication Date 
2004
Excerpt: 
Customer relations -- Management.
Available: Copies:
60. 
Cover image for Principles of marketing
by 
Kotler, Philip.
Format: 
Books
Publication Date 
2004
Excerpt: 
: partnering to build customer relationships -- Marketing in the digital age : making new customer connections
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