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1. 
Cover image for Customer equity : building and managing relationships as valuable assets
Customer equity : building and managing relationships as valuable assets
by 
Blattberg, Robert C., 1942-
Format: 
Books
Publication Date 
2001
Excerpt: 
Customer equity : building and managing relationships as valuable assets / Blattberg, Robert C
Available: Copies:
2. 
Cover image for Managing the guest experience in hospitality
Managing the guest experience in hospitality
by 
Ford, Robert C. (Robert Clayton), 1945-
Table of contents http://catdir.loc.gov/catdir/enhancements/fy1302/99049972-t.html
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy1302/99049972-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy1302/99049972-d.html
Format: 
Books
Publication Date 
2000
Excerpt: 
Managing the guest experience in hospitality / Ford, Robert C. (Robert Clayton), 1945-
Available: Copies:
3. 
Cover image for The foster care crisis : translating research into policy and practice
The foster care crisis : translating research into policy and practice
The foster care crisis : translating research into policy and practice
by 
Curtis, Patrick A. (Patrick Almond), 1944-
Format: 
Books
Publication Date 
1999
Excerpt: 
Foster children -- Services for -- United States.
Available: Copies:
4. 
Cover image for The new Europe : economy, society, and environment
The new Europe : economy, society, and environment
by 
Pinder, David.
Format: 
Books
Publication Date 
1998
Excerpt: 
8. Producer service development problems in the new democracies / Wieslaw Michalak -- 9. European
Available: Copies:
6. 
Cover image for Export handbook : accounting, finance, and tax guide
Export handbook : accounting, finance, and tax guide
Export handbook : accounting, finance, and tax guide
by 
Feinschreiber, Robert.
Format: 
Books
Publication Date 
1997
Excerpt: 
Export handbook : accounting, finance, and tax guide / Feinschreiber, Robert.
Available: Copies:
8. 
Cover image for Command performance : the art of delivering quality service
Command performance : the art of delivering quality service
Command performance : the art of delivering quality service
Format: 
Books
Publication Date 
1994
Excerpt: 
Command performance : the art of delivering quality service /
Available: Copies:
9. 
Cover image for Library and information center management
Library and information center management
Library and information center management
by 
Stueart, Robert D., 1935-
Format: 
Books
Publication Date 
1993
Excerpt: 
Library and information center management / Stueart, Robert D., 1935-
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Arduser, Lora.
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Brown, Douglas Robert, 1960-
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Lucas, Robert W.
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Roberts-Lombard, Mornay, editor.
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Tait, Madéle, editor.
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Customer services.
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Customer services -- Management.
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