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1.

Cover image for Defusing the angry patron : a how-to-do-it manual for librarians

Defusing the angry patron : a how-to-do-it manual for librarians

by

Rubin, Rhea Joyce.

Format:

Books

Publication Date

2011

Excerpt:

Customer services -- United States.

Available: Copies:

2.

Cover image for Services marketing : people, technology, strategy

Services marketing : people, technology, strategy

Services marketing : people, technology, strategy

by

Lovelock, Christopher H.

Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=018995769&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Table of contents http://bvbr.bib-bvb.de:8991/F?func=serviceetdoc_library=BVB01etdoc_number=018995769etline_number=0001etfunc_code=DB_RECORDSetservice_type=MEDIA
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=018995769&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA

Format:

Books

Publication Date

2011

Excerpt:

Customer services -- Marketing.

Available: Copies:

3.

Cover image for Services marketing.

Services marketing.

by

Bateson, John E. G.

Format:

Books

Publication Date

2011

Excerpt:

Services marketing. Bateson, John E. G.

Available: Copies:

4.

Cover image for A guide to service desk concepts

A guide to service desk concepts

A guide to service desk concepts

by

Knapp, Donna.

Format:

Books

Publication Date

2010

Excerpt:

Computer industry -- Customer services -- Management.

Available: Copies:

5.

Cover image for Hospitality and travel marketing

Hospitality and travel marketing

by

Morrison, Alastair M.

Format:

Books

Publication Date

2010

Excerpt:

Food service -- Marketing.

Available: Copies:

6.

Cover image for Principles of marketing

Principles of marketing

by

Kotler, Philip.

Format:

Books

Publication Date

2010

Excerpt:

, services and brands : building customer value -- New-product development and product life-cycle strategies

Available: Copies:

7.

Cover image for Effective customer care

Effective customer care

Effective customer care

by

Wellington, Patricia.

Format:

Books

Publication Date

2010

Excerpt:

Customer services -- Case studies.

Available: Copies:

8.

Cover image for Marketing 3.0 : from products to customers to the human spirit

Marketing 3.0 : from products to customers to the human spirit

by

Kotler, Philip.

Format:

Books

Publication Date

2010

Excerpt:

Marketing 3.0 : from products to customers to the human spirit / Kotler, Philip.

Available: Copies:

9.

Cover image for Implementing word of mouth marketing : online strategies to identify influencers, craft stories, and draw customers

Implementing word of mouth marketing : online strategies to identify influencers, craft stories, and draw customers

by

Cakim, Idil Miriam, 1974-

Format:

Books

Publication Date

2010

Excerpt:

, and draw customers / Cakim, Idil Miriam, 1974-

Available: Copies:

10.

Cover image for Empowered : unleash your employees, energize your customers, and transform your business

Empowered : unleash your employees, energize your customers, and transform your business

Empowered : unleash your employees, energize your customers, and transform your business

by

Bernoff, Josh.

Format:

Books

Publication Date

2010

Excerpt:

Customer services -- Technological innovations.

Available: Copies:

11.

Cover image for The call centre training handbook : a complete guide to learning & development in contact centres

The call centre training handbook : a complete guide to learning & development in contact centres

by

Wilson, John P. (John Peter), 1955 August 11-

Table of contents http://catdir.loc.gov/catdir/enhancements/fy0906/2008031241-t.html
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0906/2008031241-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0906/2008031241-d.html

Format:

Books

Publication Date

2009

Excerpt:

Customer services -- Management.

Available: Copies:

12.

Cover image for Personal assistance. NQF level 4, Student's book

Personal assistance. NQF level 4, Student's book

Personal assistance. NQF level 4, Student's book

by

Paarman, S.

Format:

Books

Publication Date

2009

Excerpt:

Customer services.

Available: Copies:

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Author

Kotler, Philip.

(9)

Armstrong, Gary (Gary M.)

(4)

Futrell, Charles.

(4)

Independent Institute of Education. Vega School of Brand Leadership.

(4)

(4)

Lovelock, Christopher H.

(4)

Chopra, Sunil, 1960-

(3)

Kotler, Philip, author.

(3)

Meindl, Peter, 1970-

(3)

Armstrong, Gary (Gary M.), author.

(2)

Berndt, A. (Adele), 1966- editor.

(2)

Boshoff, Christo, editor.

(2)

Christensen, Clayton M.

(2)

Hutt, Michael D.

(2)

Independent Institute of Education. Vega School.

(2)

Jordaan, Yolanda.

(2)

(2)

Keller, Kevin Lane, 1956-

(2)

Lamb, Charles W.

(2)

Lucas, Robert W.

(2)

Manning, Anthony D.

(2)

McCarthy, E. Jerome (Edmund Jerome)

(2)

Morrison, Alastair M.

(2)

Roberts-Lombard, Mornay, editor.

(2)

Speh, Thomas W.

(2)

Tait, Madéle, editor.

(2)

(2)

(2)

Aguilar, Leslie.

(1)

Allen, Kathleen R.

(1)

(1)

(1)

Anderson, Kristin, 1962- Delivering knock your socks off service.

(1)

Armstrong, Gary.

(1)

(1)

(1)

Baker, Ronald J.

(1)

Baker, Susan, 1958-

(1)

Balasubramanian, Sridhar, author.

(1)

Barlow, Janelle, 1943-

(1)

Baron, Steve (J. Steve)

(1)

Bateson, John E. G.

(1)

Beemer, C. Britt.

(1)

(1)

Berndt, A. (Adele), 1966-

(1)

(1)

Bitner, Mary Jo.

(1)

Blattberg, Robert C., 1942-

(1)

(1)

Boshoff, Christo.

(1)

Bothma, Cornelius.

(1)

Brierty, Edward G., 1925-

(1)

Brink, A. (Annekie)

(1)

Brophy, Peter, 1950-

(1)

Butler, David L. (David Lawrence)

(1)

Cadle, James, editor.

(1)

Cakim, Idil Miriam, 1974-

(1)

Caldwell, Sheri.

(1)

Calkins, Tim éditeur intellectuel.

(1)

Callaghan, Bill.

(1)

Cant, M. C. (Michael Colin), 1957-

(1)

Cant, M. C. (Michael Colin), 1957- editor.

(1)

Carbone, Lewis P.

(1)

(1)

Cheales, Peter.

(1)

Chelladurai, P.

(1)

Cheverton, Peter.

(1)

Chopra, Sunil, 1960- author.

(1)

Christensen, John, 1959-

(1)

(1)

Clow, Kenneth E.

(1)

Cook, Sarah, 1955-

(1)

Coulling, Kate.

(1)

Coyle, John J. (John Joseph), 1935- Management of business logistics.

(1)

Cravens, David W.

(1)

Crutcher, C. William, author.

(1)

Czinkota, Michael R.

(1)

De Villiers, Pieter.

(1)

DeVrye, Catherine.

(1)

Deepbrook Productions.

(1)

(1)

Deitel, Harvey M., 1945-

(1)

Deitel, Paul J.

(1)

Delahaye Paine, Katie, 1952-

(1)

Deming, Vashudha Kathleen.

(1)

Dieffenbach, Michael.

(1)

Dierdonck, R. van (Roland)

(1)

Diggines, Colin.

(1)

Dorrian, A. P. (A. Paul)

(1)

(1)

Drotsky, Antonie, editor.

(1)

Du Plessis, P. J. (Phillipus Jacobus), 1943-

(1)

Du Toit, Michael.

(1)

(1)

Durkin, Dianne M., 1947-

(1)

Eckles, Robert W., 1927-

(1)

Economy, Peter.

(1)

(1)

Engelbrecht, Eugene.

(1)

Epstein, Irwin.

(1)

Eva, Malcolm, 1949- editor.

(1)

Evans, Wendy, 1940-

(1)

Fahy, John, 1962-

(1)

Fasnacht, Daniel, 1964-

(1)

Film Ideas (Firm)

(1)

Fisk, Raymond P.

(1)

Fogli, Lawrence.

(1)

Ford, Robert C. (Robert Clayton), 1945-

(1)

Fuglsang, Lars.

(1)

(1)

Galavan, Robert.

(1)

Gallagher, Richard S.

(1)

(1)

Getz, Gary, 1955-

(1)

Glanz, Barbara A.

(1)

Goodman, Gary S.

(1)

(1)

Gravett, Linda.

(1)

Gremler, Dwayne D.

(1)

Griffiths, Andrew, 1966-

(1)

Grove, Stephen J. (Stephen John), 1950-

(1)

Grèonroos, Christian, 1947-

(1)

Grönfeldt, Svafa.

(1)

Hair, Joseph F.

(1)

Hair, Joseph F., Jr., 1944-

(1)

Handfield, Robert B.

(1)

Harris, Elaine K.

(1)

Harris, Kim, 1957-

(1)

Harris, Peter J. (Peter James), 1944-

(1)

(1)

Harvard Business School.

(1)

Heaton, Cherrill P.

(1)

Helsdingen, Piet van.

(1)

(1)

(1)

(1)

Hoffman, K. Douglas.

(1)

(1)

Hughes, Arthur Middleton.

(1)

Hugo, Charl, editor.

(1)

Hunsley, Jonathan, editor.

(1)

Independent Institute of Education. Vega School

(1)

Institute of Operations Management.

(1)

(1)

Jaworski, Bernard J.

(1)

Jessup, Leonard M., 1961- Information systems today.

(1)

Jobber, David, 1947-

(1)

John, Joby, 1957-

(1)

Jones, Christine, MIMgt. MHCIMA.

(1)

Jowett, Valerie.

(1)

(1)

(1)

(1)

Kartajaya, Hermawan, 1947-

(1)

Kartajaya, Hermawan, 1947- author.

(1)

(1)

Kellogg School of Management.

(1)

Kinnie, Nicholas, 1955-

(1)

(1)

Knapp, Donna, author.

(1)

Knapp, Duane E.

(1)

Knod, Edward M.

(1)

Kotler, Philip (Philip J.), 1931-

(1)

Kotler, Philip, 1931-

(1)

Kurtz, David L., 1941-

(1)

Lancaster, Geoffrey, 1938-

(1)

Landsberg, Calvin.

(1)

Langley, C. John, 1946-

(1)

Lawack, Vivienne, editor.

(1)

Laws, Eric, 1945-

(1)

Levesque, Paul, 1947-

(1)

Looy, Bart van.

(1)

Lucas, Robert W., author.

(1)

Lundin, Stephen C., 1941-

(1)

Machado, Ricardo.

(1)

Magee, David, 1965-

(1)

Mancini, Marc, 1946-

(1)

Markides, Constantinos.

(1)

(1)

Massingham, Lester.

(1)

(1)

McColl, Rod, 1957-

(1)

McDaniel, Carl D.

(1)

McDaniel, Carl, Jr., 1941-

(1)

McDonald, Malcolm.

(1)

Medeiros, Daniel.

(1)

Mongiello, Marco.

(1)

Mulder, Steve, 1968-

(1)

Murray, John A., 1948-

(1)

Napier, H. Albert, 1944-

(1)

Nieto, T. R. (Tem R.)

(1)

Oberholzer, Mauritz.

(1)

Opresnik, Marc O. (Marc Oliver), 1969- contributor.

(1)

Osborne, Christina.

(1)

(1)

Palmer, Adrian, 1955-

(1)

Paruk, Tasneem.

(1)

Patterson, John R. (John Rice), 1951-

(1)

Paul, Debra, editor.

(1)

Paul, Harry, 1950-

(1)

Format

(174)

(7)

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(3)

(2)

(1)

Item Category 1

Developer Books

Non-Fiction Books

Prescribed Books

Recommended Books

Theses/Dissertations

Material Type

Audio-visual Material

Prescribed books

Recommended Books

Reference Books

Theses/Dissertations

Language

(185)

Library

RC Bloemfontein

RC Braamfontein

RC Nelson Mandela Bay

RC Pietermaritzburg

RC Pretoria CBD

VC Durban North

VC Nelson Mandela Bay

VC Pietermaritzburg

Shelf Location

On-Shelf Faculty Commerce (IIE CAT only)

On-Shelf Faculty Humanities (IIE CAT only)

On-Shelf Faculty ICT (IIE CAT only)

On-Shelf Faculty Social Sciences (IIE CAT only)

On-Shelf Lecturer

On-Shelf Student

Reference Material

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Publication Date

Subject

Customer services.

(52)

Customer relations.

(29)

(21)

Customer services -- Management.

(20)

Marketing -- Management.

(15)

Service industries -- Marketing.

(10)

Consumer satisfaction.

(9)

Customer relations -- Management.

(6)

Relationship marketing.

(6)

Success in business.

(6)

Customer loyalty.

(5)

Customer services -- Marketing.

(5)

(5)

Computer industry -- Customer services.

(4)

Computer technical support.

(4)

Delivery of goods -- Management.

(4)

Industrial management.

(4)

Industrial procurement.

(4)

Marketing -- South Africa -- Management.

(4)

Marketing channels -- Management.

(4)

Materials management.

(4)

Physical distribution of goods -- Management.

(4)

Strategic planning.

(4)

(3)

Computer service industry -- Vocational guidance.

(3)

Computer technical support -- Customer services -- Handbooks, manuals, etc.

(3)

Creative ability in business.

(3)

Customer services -- South Africa -- Marketing.

(3)

Electronic commerce.

(3)

Management information systems.

(3)

Marketing -- South Africa.

(3)

Professions -- Marketing.

(3)

Professions -- South Africa -- Marketing.

(3)

Service industries -- Management.

(3)

Service industries -- South Africa -- Marketing.

(3)

Service industries.

(3)

Tourism -- Marketing.

(3)

Advertisers -- Attitudes.

(2)

Bars (Drinking establishments)

(2)

Brand name products.

(2)

Business enterprises -- Computer networks.

(2)

Call centers -- Management.

(2)

Computer industry -- Customer services -- Management.

(2)

Computer service industry.

(2)

Conflict management.

(2)

Customer relations -- Handbooks, manuals, etc.

(2)

Customer services -- Case studies.

(2)

Customer services -- Psychological aspects.

(2)

Customer services -- South Africa.

(2)

Customer services -- United States.

(2)

Employee motivation.

(2)

(2)

Food service -- Marketing.

(2)

Hospitality industry -- Marketing.

(2)

Industrial marketing -- Management -- Case studies.

(2)

Intercultural communication.

(2)

Internet marketing.

(2)

(2)

Interpersonal communication.

(2)

(2)

(2)

Marketing -- Decision making.

(2)

Organizational effectiveness.

(2)

Personnel management.

(2)

Service à la clientèle.

(2)

Technological innovations -- Management.

(2)

(1)

Accueil (Tourisme) -- Marketing.

(1)

Administración de la producción.

(1)

Administración de mercadeo -- Estudio de casos.

(1)

Administración de mercadeo.

(1)

Administración industrial.

(1)

Administración.

(1)

Adolescent psychiatry.

(1)

Advertising -- Brand name products.

(1)

Advertising -- Textbooks.

(1)

Advertising -- United States.

(1)

Advertising agencies -- Customer services -- United States.

(1)

Advertising campaigns -- United States -- Planning.

(1)

(1)

(1)

Aufsatzsammlung.

(1)

(1)

Automobile industry and trade -- Japan -- Management -- Case studies.

(1)

Automobile industry and trade -- Management.

(1)

Automobile industry and trade -- United States -- Management -- Case studies.

(1)

BUSINESS & ECONOMICS -- Sales & Selling.

(1)

Banking law -- South Africa.

(1)

Betrekkinge met klante.

(1)

Beziehungsmanagement.

(1)

Brand consumer behaviour -- Research

(1)

Brand customer service -- Research

(1)

Brand loyalty -- Research -- Durban, South Africa

(1)

Business -- Data processing.

(1)

Business -- Handbooks, manuals, etc.

(1)

Business education.

(1)

Business enterprises -- Law and legislation.

(1)

Business enterprises -- Technological innovations.

(1)

Business logistics.

(1)

Business names.

(1)

Business planning.

(1)

(1)

Call centers -- Australia -- Personnel management.

(1)

Call centers -- Customer services -- Evaluation.

(1)

Call centers -- Employees -- Training of.

(1)

Call centers -- Great Britain -- Personnel management.

(1)

Call centers -- United States -- Personnel management.

(1)

(1)

Commerce électronique.

(1)

(1)

Comportement du consommateur.

(1)

Computational intelligence.

(1)

Computer service industry -- Customer services.

(1)

Consumer Behavior.

(1)

Consumer behavior -- Cross-cultural studies.

(1)

Consumer behavior -- Psychological aspects.

(1)

Consumer complaints.

(1)

Credit -- Law and legislation -- South Africa.

(1)

Cultural relations.

(1)

Culturele betrekkingen.

(1)

Customer loyalty -- Research -- Cape Town, South Africa

(1)

Customer relations

(1)

Customer relations -- Case studies.

(1)

Customer relations -- Psychological aspects.

(1)

Customer satisfaction -- Research -- South Africa

(1)

Customer services

(1)

Customer services -- Africa, Sub-Saharan.

(1)

Customer services -- Australia -- Management.

(1)

Customer services -- Data processing.

(1)

Customer services -- Employee participation.

(1)

Customer services -- Evaluation -- Handbooks, manuals, etc.

(1)

Customer services -- Evaluation.

(1)

Customer services -- Great Britain -- Management.

(1)

Customer services -- Handbooks, manuals, etc.

(1)

Customer services -- Management

(1)

Customer services -- Management -- Handbooks, manuals, etc.

(1)

Customer services -- Marketing -- Management.

(1)

Customer services -- Quality control -- Handbooks, manuals, etc.

(1)

Customer services -- Quality control.

(1)

Customer services -- Research.

(1)

Customer services -- Social aspects.

(1)

Customer services -- Technological innovations.

(1)

Customer services -- Training.

(1)

Customer services -- United States -- Management.

(1)

Customer trust -- Research -- South Africa

(1)

(1)

Database marketing -- Planning.

(1)

Diens aan klante.

(1)

(1)

Dienstensector.

(1)

Dienstleistung.

(1)

Dienstleistungsbetrieb.

(1)

Dienstleistungssektor.

(1)

Dienstverlening.

(1)

Documentary films.

(1)

(1)

Electronic commerce -- Customer services.

(1)

Electronic commerce -- Management.

(1)

Emotional intelligence.

(1)

Employee loyalty.

(1)

Employees -- Counseling of.

(1)

Employees -- Training of -- United States.

(1)

Enseñanza comercial.

(1)

Entreprises -- Réseaux d'ordinateurs.

(1)

(1)

Executives -- Training of.

(1)

Export marketing.

(1)

Facility management.

(1)

Films for the hearing impaired.

(1)

Financial institutions -- Management.

(1)

Financial services industry -- Management.

(1)

(1)

Gestion du personnel.

(1)

Hospitality industry -- Accounting.

(1)

Hospitality industry -- Customer services.

(1)

Hospitality industry -- Management.

(1)

Hospitality industry Marketing

(1)

Hotel management.

(1)

Human capital -- Handbooks, manuals, etc.

(1)

Industrial marketing.

(1)

Information services -- Great Britain -- Administration.

(1)

Information storage and retrieval systems -- Business.

(1)

Information technology -- Management.

(1)

Information technology.

(1)

Instructional films.

(1)

Internet marketing -- Planning.

(1)

Internet programming -- Problems, exercises, etc.

(1)

Internet programming.

(1)

Internet users.

(1)

Interpersonal relations.

(1)

(1)

Klantenservice.

(1)

Klantgerichtheid.

(1)

Kunderelationer

(1)

Labor productivity.

(1)

Leadership -- Case studies.

(1)

Leadership -- Psychological aspects.

(1)

(1)

Leermiddelen (vorm)

(1)

Library administration -- Great Britain.

(1)

Item Available

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