skills -- ch. 3: Winning telephone skills -- ch. 4: Technical writing skills for support professionals

hard-to-reach populations using telephone interviews / Jennifer L. Gregg and Pamela Whitten -- Using

-- Interpreting scores -- Face-to-face feedback -- Written reports -- Telephone feedback -- Ethics and data

. Telephone selling and marketing -- Day 16. Printed collateral, brochures, and sales sheets -- Day 17. Direct

. -- Creative Property Eldred v. Ashcroft -- Feist Publications v. Rural Telephone Service Co. -- Community for

Internet telephony.

Telephone systems -- Design and construction.

must be able to sell -- 9. Calling all organisations: the business of the telephone -- 10. Writing

. Telephone Usage; 4. Mail Services and Shipping; 5. Travel Arrangements; 6. Meetings; 7. Keeping Accurate

-- 5. Through the back door -- 6. Rise in the level of public taste -- 7. The telephone -- 8. Land, sea

Ch. 1. Why Develop Speech Applications for the Telephone? -- Ch. 2. How Speech Applications Work

: exchanging data via the telephone system -- Networks: superhighways for digital information -- Privacy and