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13.

A guide to service desk concepts

Knapp, Donna, author.

https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=2281846&site=ehost-live

Format:

Books

Publication Date

2014

Excerpt:

Management and Quality Improvement Processes -- Service Level Management -- Business Relationship Management

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14.

Administrative management

Ferreira, E. J. (Edmund John), editor.

EBSCOhost http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=706993

Format:

Books

Publication Date

2013

Excerpt:

Information storage and retrieval systems -- Business.

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15.

Concepts in enterprise resource planning

Monk, Ellen F.

Format:

Books

Publication Date

2013

Excerpt:

Ch. 1 Business Functions and Business Processes -- ch. 2 The Development of Enterprise Resource

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16.

Operations management

Kruger, David.

Format:

Books

Publication Date

2013

Excerpt:

Business logistics.

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17.

New tourism ventures : an entrepreneurial and managerial approach

Tassiopoulos, Dimitri.

Format:

Books

Publication Date

2011

Excerpt:

Small business -- South Africa -- Management.

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18.

Administrative management

Ferreira, E. J. (Edmund John)

EBSCO https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=1442583&site=ehost-live

Format:

Books

Excerpt:

Business -- Data processing.

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