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13. 
Cover image for Journey to lean : making operational change stick
Journey to lean : making operational change stick
Journey to lean : making operational change stick
by 
Drew, John, 1970-
Table of contents http://www.loc.gov/catdir/toc/hol051/2004041589.html
Publisher description http://www.loc.gov/catdir/description/hol053/2004041589.html
Contributor biographical information http://www.loc.gov/catdir/bios/hol056/2004041589.html
Format: 
Books
Publication Date 
2004
Excerpt: 
industries. Although operations improvement projects often achieve initial success, few succeed in
Available: Copies:
14. 
Cover image for Employment relations in the hospitality and tourism industries
Employment relations in the hospitality and tourism industries
Employment relations in the hospitality and tourism industries
by 
Lucas, Rosemary.
Table of contents http://catdir.loc.gov/catdir/toc/ecip046/2003014694.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0650/2003014694-d.html
Format: 
Books
Publication Date 
2004
Excerpt: 
Employment relations in the hospitality and tourism industries / Lucas, Rosemary.
Available: Copies:
15. 
Cover image for Agency account handling : avoiding blood, sweat and tears
Agency account handling : avoiding blood, sweat and tears
Agency account handling : avoiding blood, sweat and tears
by 
Sims, Michael.
Contributor biographical information http://www.loc.gov/catdir/bios/wiley047/2003025316.html
Publisher description http://www.loc.gov/catdir/description/wiley041/2003025316.html
Table of contents http://www.loc.gov/catdir/toc/wiley041/2003025316.html
Format: 
Books
Publication Date 
2004
Excerpt: 
Service industries -- Marketing.
Available: Copies:
16. 
Cover image for The management of service operations
The management of service operations
The management of service operations
by 
Wright, J. Nevan.
Format: 
Books
Publication Date 
2004
Excerpt: 
Service industries -- Management.
Available: Copies:
17. 
Cover image for World city network : a global urban analysis / Peter J.
World city network : a global urban analysis / Peter J.
World city network : a global urban analysis / Peter J.
by 
Taylor, Peter J.
Format: 
Books
Publication Date 
2003
Excerpt: 
Service industries.
Available: Copies:
18. 
Cover image for Connecting with customers : how to sell, service, and market the travel product
Connecting with customers : how to sell, service, and market the travel product
Connecting with customers : how to sell, service, and market the travel product
by 
Mancini, Marc, 1946-
Format: 
Books
Publication Date 
2003
Excerpt: 
Connecting with customers : how to sell, service, and market the travel product / Mancini, Marc
Available: Copies:
19. 
Cover image for Planning to implement service management
Planning to implement service management
by 
Lloyd, Vernon.
Format: 
Books
Publication Date 
2002
Excerpt: 
Service industries -- Information technology -- Management.
Available: Copies:
20. 
Cover image for Principles of service marketing and management
Principles of service marketing and management
Principles of service marketing and management
by 
Lovelock, Christopher H.
Format: 
Books
Publication Date 
2002
Excerpt: 
Service industries -- United States -- Management.
Available: Copies:
21. 
Cover image for Uncommon practice : people who deliver a great brand experience
Uncommon practice : people who deliver a great brand experience
Uncommon practice : people who deliver a great brand experience
by 
Smith, Shaun.
Format: 
Books
Publication Date 
2002
Excerpt: 
Service industries -- Marketing.
Available: Copies:
22. 
Cover image for Principles of services marketing
Principles of services marketing
Principles of services marketing
by 
Palmer, Adrian, 1955-
Format: 
Books
Publication Date 
2001
Excerpt: 
Service industries -- Marketing.
Available: Copies:
23. 
Cover image for In search of the African business renaissance : an African cultural perspective
In search of the African business renaissance : an African cultural perspective
In search of the African business renaissance : an African cultural perspective
by 
Mbigi, Lovemore.
Format: 
Books
Publication Date 
2000
Excerpt: 
organizations ; A comprehensive framework for implementing best operating practices in manufacturing industries.
Available: Copies:
24. 
Cover image for Innovative planning for electronic commerce and enterprises : a reference model
Innovative planning for electronic commerce and enterprises : a reference model
Innovative planning for electronic commerce and enterprises : a reference model
by 
Hsu, Cheng, 1951-
Format: 
Books
Publication Date 
2000
Excerpt: 
. Customer Service for Samsung Heavy Industries -- 9. A Few More Thoughts.
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Lovelock, Christopher H.
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Al-Hakim, Latif, 1946-
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