and service automation o Customer self-service technologies o Making the business case and realising

Self-esteem in adolescence.

-- Remote Monitoring Systems -- Self-Healing Systems -- Software Distribution Systems -- Service Desk

-- Chapter 8. Customer motivation -- Chapter 9. Customer attitudes -- Chapter 10. Personality and self

'pause for thought' boxes, key definitions, assignment questions, further reading, and self

Reading, writing and the self -- Poetry -- The novel -- Reading drama.

: self-fulfilling prophecies -- East versus West -- Colourful communication: cultural codes and symbols

: participate in programmes that promote long term engagement in physical activity -- Development of the self in

perception and learning -- Customer motivation -- Customer attitudes -- Personality and self

-- Contracts -- Presentation of business information -- Business plan -- Self-management -- Relationships and

environmental responsibility -- Development of self in society -- Career and career choices -- Development of

-- Problematic-Integration Theory -- The Sociocultural Tradition -- Symbolic Interaction and Self as a Social