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2. 
Cover image for The encyclopedia of restaurant training : a complete ready-to-use training program for all positions in the food service industry
by 
Arduser, Lora.
Format: 
Books
Publication Date 
2005
Excerpt: 
service employees -- Post-hiring procedures, effective management and communication -- Motivating
Available: Copies:
3. 
Cover image for Principles of marketing
by 
Kotler, Philip.
Format: 
Books
Publication Date 
2004
Excerpt: 
-- Integrated marketing communication strategy -- Advertising, sales promotion, and public relations -- Personal
Available: Copies:
by 
Walker, John R., 1944-
Format: 
Books
Publication Date 
2004
Excerpt: 
Introduction to hospitality management / Walker, John R., 1944-
Available: Copies:
5. 
Cover image for The one minute apology : a powerful way to make things better
by 
Blanchard, Kenneth H.
Format: 
Books
Publication Date 
2004 2003
Excerpt: 
Communication in management.
Available: Copies:
by 
Ciccarelli, Patrick.
Format: 
Books
Publication Date 
2004
Excerpt: 
What is networking? -- Communication models -- Network architectures -- Network services and
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7. 
Cover image for Hospitality sales : selling smarter
by 
Siguaw, Judy A.
Format: 
Books
Publication Date 
2004
Excerpt: 
-- Approach through nonverbal communication, listening, and trust -- Openings -- Probing for needs -- The
Available: Copies:
8. 
Cover image for Fundamentals of management : essential concepts and applications
by 
Robbins, Stephen P., 1943-
Format: 
Books
Publication Date 
2004
Excerpt: 
Fundamentals of management : essential concepts and applications / Robbins, Stephen P., 1943-
Available: Copies:
by 
Wessels, P. L. (Philippus Lodewikus), 1962-
Format: 
Books
Publication Date 
2003
Excerpt: 
Information technology -- Management.
Available: Copies:
by 
Rensburg, Ronél S.
Format: 
Books
Publication Date 
2003
Excerpt: 
organisation -- The performance dimensions of public relations: campaign planning and management -- Marketing
Available: Copies:
11. 
Cover image for Organizational communication : approaches and processes
by 
Miller, Katherine, 1959-
Format: 
Books
Publication Date 
2003
Excerpt: 
Communication in personnel management.
Available: Copies:
12. 
Cover image for How to measure human resources management
by 
Fitz-enz, Jac.
Format: 
Books
Publication Date 
2002
Excerpt: 
How to measure human resources management / Fitz-enz, Jac.
Available: Copies:
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