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1.

The loyalty advantage : essential steps to energize your company, your customers, your brand

by

Durkin, Dianne M., 1947-

Table of contents http://www.loc.gov/catdir/toc/ecip055/2004030979.html

Format:

Books

Publication Date

2005

Excerpt:

AMACOM, American Management Association,

Available: Copies:

2.

Cover image for Personal brilliance : mastering the everyday habits that create a lifetime of success

Personal brilliance : mastering the everyday habits that create a lifetime of success

by

Canterucci, Jim.

Table of contents http://www.loc.gov/catdir/toc/ecip059/2005005857.html

Format:

Books

Publication Date

2005

Excerpt:

AMACOM/American Management Association,

Available: Copies:

3.

Cover image for Business-to-business market research

Business-to-business market research

by

Block, Martin P., 1946-

Table of contents http://www.loc.gov/catdir/toc/ecip058/2005004871.html

Format:

Books

Publication Date

2005

Excerpt:

American Marketing Association.

Available: Copies:

4.

Cover image for Management skills for new managers

Management skills for new managers

by

Ellis, Carol W., 1946 July 13-

Table of contents http://www.loc.gov/catdir/toc/ecip0414/2004001810.html

Format:

Books

Publication Date

2005 2004

Excerpt:

Management skills for new managers / Ellis, Carol W., 1946 July 13-

Available: Copies:

5.

Cover image for Beyond training and development : the groundbreaking classic on human performance enhancement

Beyond training and development : the groundbreaking classic on human performance enhancement

Beyond training and development : the groundbreaking classic on human performance enhancement

by

Rothwell, William J., 1951-

Format:

Books

Publication Date

2005

Excerpt:

American Management Association,

Available: Copies:

6.

Cover image for The 7 hidden reasons employees leave : how to recognize the subtle signs and act before it's too late

The 7 hidden reasons employees leave : how to recognize the subtle signs and act before it's too late

by

Branham, Leigh.

Format:

Books

Publication Date

2005

Excerpt:

American Management Association,

Available: Copies:

7.

Cover image for People strategies for trainers : 176 tips and techniques for dealing with difficult classroom situations

People strategies for trainers : 176 tips and techniques for dealing with difficult classroom situations

by

Lucas, Robert W.

Table of contents http://www.loc.gov/catdir/toc/ecip057/2005002634.html

Format:

Books

Publication Date

2005

Excerpt:

Conflict management.

Available: Copies:

8.

Cover image for The HR answer book : an indispensable guide for managers and human resources professionals

The HR answer book : an indispensable guide for managers and human resources professionals

by

Smith, Shawn A., 1958-

Table of contents http://www.loc.gov/catdir/toc/ecip049/2003021802.html

Format:

Books

Publication Date

2004

Excerpt:

Personnel management -- Handbooks, manuals, etc.

Available: Copies:

9.

Cover image for The secrets of great sales management : advanced strategies for maximizing performance

The secrets of great sales management : advanced strategies for maximizing performance

by

Simpkins, Robert A., 1945-

Table of contents http://www.loc.gov/catdir/toc/ecip0415/2004004340.html

Format:

Books

Publication Date

2004

Excerpt:

The secrets of great sales management : advanced strategies for maximizing performance / Simpkins

Available: Copies:

10.

Cover image for How to prepare, stage, and deliver winning presentations

How to prepare, stage, and deliver winning presentations

by

Leech, Thomas.

Format:

Books

Publication Date

2004

Excerpt:

American Management Association,

Available: Copies:

11.

Cover image for A survival guide for working with humans : dealing with whiners, back-stabbers, know-it-alls, and other difficult people

A survival guide for working with humans : dealing with whiners, back-stabbers, know-it-alls, and other difficult people

by

Scott, Gini Graham.

Table of contents http://www.loc.gov/catdir/toc/ecip049/2003020908.html

Format:

Books

Publication Date

2004

Excerpt:

Conflict management.

Available: Copies:

12.

Cover image for The disaster recovery handbook : a step-by-step plan to ensure business continuity and protect vital operations, facilities, and assets

The disaster recovery handbook : a step-by-step plan to ensure business continuity and protect vital operations, facilities, and assets

by

Wallace, Michael, 1960-

Table of contents http://www.loc.gov/catdir/toc/ecip0415/2004003905.html

Format:

Books

Publication Date

2004

Excerpt:

Emergency management -- Handbooks, manuals, etc.

Available: Copies:

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Author

American Management Association.

(6)

American Hotel & Motel Association. Educational Institute.

(2)

American Psychological Association.

(2)

(2)

Giovagnoli, Melissa.

(2)

Stroman, James.

(2)

Wauson, Jennifer.

(2)

Wilson, K. (Kevin), 1958-

(2)

(2)

American Correctional Association.

(1)

American Hotel & Lodging Association. Educational Institute.

(1)

American Marketing Association.

(1)

Anderson, Kristin, 1962- Delivering knock your socks off service.

(1)

Baker, William F., 1942-

(1)

Baron, Reuben M.

(1)

Baskerville, David.

(1)

Baskerville, Tim.

(1)

Bechet, Thomas P.

(1)

Beshara, Tony, 1948-

(1)

Bienvenu, Sherron.

(1)

Block, Martin P., 1946-

(1)

Block, Tamara Brezen.

(1)

(1)

Branham, Leigh.

(1)

Burrows, Robert P. (Robert Penn)

(1)

Byrd, Michael, 1969-

(1)

Canterucci, Jim.

(1)

(1)

Caslione, John A.

(1)

Cohen, William A., 1937-

(1)

Crawford, Richard, 1946-

(1)

Daniels, Lawrence J., 1942-

(1)

Davis, Henry A.

(1)

Dilenschneider, Robert L.

(1)

Durkin, Dianne M., 1947-

(1)

Eagly, Alice Hendrickson.

(1)

Ellis, Carol W., 1946 July 13-

(1)

Emerson, Brian, 1967-

(1)

(1)

Filipczak, Bob.

(1)

Flynn, Nancy, 1956-

(1)

Freedheim, Donald K.

(1)

Freedman, Alan, 1942-

(1)

Frisch, Michael H.

(1)

Goldman, Jeremy.

(1)

Gordon, Adam, 1964-

(1)

Hamilton, V. Lee.

(1)

Harrison, Doug, 1965-

(1)

Heagney, Joseph.

(1)

Hiam, Alexander.

(1)

Hill, Charles W. L., author.

(1)

Holland, R. William.

(1)

Jensen, Doug, 1945-

(1)

Johnson, Larry, 1947-

(1)

(1)

Kelman, Herbert C.

(1)

(1)

Kirkpatrick, Donald L.

(1)

Kirkpatrick, Donald L. How to improve performance through appraisal and coaching.

(1)

Kotler, Philip.

(1)

Kraus, Stephen.

(1)

Lauchman, Richard.

(1)

(1)

Leech, Thomas. How to prepare, stage, & deliver winning presentations.

(1)

Lewis, James P., 1941-

(1)

(1)

Lucas, Robert W.

(1)

Luecke, Richard.

(1)

(1)

Marsick, Victoria J.

(1)

Mazin, Rebecca A.

(1)

McIntosh, Perry.

(1)

McMullen, Tom, 1962-

(1)

Miles, David H.

(1)

Mitroff, Ian I.

(1)

Mortensen, Kurt W.

(1)

Murphy, Tom (Tom Aloysius), 1949-

(1)

Ninemeier, Jack D.

(1)

Norcross, John C., 1957-

(1)

O'Malley, Michael, 1954-

(1)

(1)

Ovid Technologies, Inc.

(1)

Pearson, Jim, 1965-

(1)

Performance Associates, Inc.

(1)

Performance Research Associates.

(1)

Phillips, Bob, 1947-

(1)

Piskurich, George M.

(1)

Pritchard, Christopher W., 1954-

(1)

Racom Communications.

(1)

Raines, Claire.

(1)

Richman, Larry L. (Larry Leon), 1955-

(1)

Rothwell, William J., 1951-

(1)

Ryan, Kevin, 1951-

(1)

Saigh, Robert A.

(1)

Sandler, Len, 1946-

(1)

Scott, Gini Graham.

(1)

Sihler, William W., 1937-

(1)

Silverman, George, 1942-

(1)

Simpkins, Robert A., 1945-

(1)

Smith, Shawn A., 1958-

(1)

Snyder, David P.

(1)

Spitzer, Dean R.

(1)

Stark, Mel, 1948-

(1)

Steinbock, Dan.

(1)

Stipanuk, David M.

(1)

Stroman, James. Administrative assistant's & secretary's handbook.

(1)

Taylor, James, 1937-

(1)

Taylor, Jim, 1947-

(1)

Templin, Courtney.

(1)

Thomsett, Michael C.

(1)

VandenBos, Gary R.

(1)

Wallace, Michael, 1960-

(1)

Webber, Lawrence, 1954-

(1)

Woods, Robert H.

(1)

Woods, Robert H. Quality leadership and management in the hospitality industry.

(1)

Zemke, Ron. Generations at work : managing the clash of veterans, boomers, xers, and nexters in your workplace.

(1)

Format

(74)

Electronic Resources

(1)

Item Category 1

Non-Fiction Books

Prescribed Books

Recommended Books

Material Type

Prescribed books

Recommended Books

Reference Books

Language

(75)

Library

RC Pretoria CBD

VC Durban North

VC Nelson Mandela Bay

VC Pietermaritzburg

Shelf Location

On-Shelf Student

Reference Material

Standard shelving location

Publication Date

Subject

Employee motivation.

(6)

(4)

Personnel management.

(4)

Project management.

(4)

Conflict management.

(3)

Employment interviewing.

(3)

Interpersonal communication.

(3)

(3)

(3)

Organizational learning.

(3)

Business presentations.

(2)

Businesspeople -- Social networks.

(2)

Customer relations.

(2)

Customer services.

(2)

Employee selection.

(2)

Employees -- Rating of.

(2)

Employees -- Training of.

(2)

Hospitality industry -- Management.

(2)

Influence (Psychology)

(2)

Information technology -- Management.

(2)

Intellectual capital.

(2)

Knowledge management.

(2)

Office practice -- Handbooks, manuals, etc.

(2)

Performance standards.

(2)

Secretaries -- Handbooks, manuals, etc.

(2)

(2)

Social networks.

(2)

Strategic planning.

(2)

Success -- Psychological aspects.

(2)

Success in business.

(2)

Active learning.

(1)

Air pilots -- United States -- Biography.

(1)

Airlines -- United States -- Employees.

(1)

Assertiveness (Psychology)

(1)

(1)

Business communication.

(1)

Business consultants.

(1)

Business cycles.

(1)

Business ethics.

(1)

Business forecasting.

(1)

Business logistics.

(1)

Business planning -- Handbooks, manuals, etc.

(1)

Business writing.

(1)

Career development -- United States.

(1)

Cell phone services industry -- History.

(1)

Communication -- Study and teaching.

(1)

Communication in management.

(1)

Communication in organizations -- Moral and ethical aspects.

(1)

Competition, International.

(1)

Computer input-output equipment -- Miscellanea.

(1)

Computer network resources -- Management.

(1)

Computer security -- Handbooks, manuals, etc.

(1)

Computer software -- Management.

(1)

Computers -- Dictionaries.

(1)

Consumer Behavior.

(1)

Core competencies.

(1)

Corporate culture -- Moral and ethical aspects.

(1)

Corporation reports -- Evaluation -- Handbooks, manuals, etc.

(1)

Corporations -- Israel -- Security measures.

(1)

Corporations -- Moral and ethical aspects.

(1)

Correctional institutions -- United States -- Management.

(1)

Crisis management -- Handbooks, manuals, etc.

(1)

Crisis management.

(1)

Data protection -- Handbooks, manuals, etc.

(1)

Data recovery (Computer science) -- Planning -- Handbooks, manuals, etc.

(1)

Debugging in computer science -- Miscellanea.

(1)

Electronic books.

(1)

Electronic data processing -- Dictionaries.

(1)

Electronic mail systems -- Management.

(1)

Emergency management -- Handbooks, manuals, etc.

(1)

Emergency management.

(1)

Emotional intelligence -- Examinations, questions, etc.

(1)

Employee empowerment.

(1)

Employee loyalty.

(1)

Employee morale.

(1)

Employee retention.

(1)

Employees -- Coaching of.

(1)

Employees -- Recruiting.

(1)

Employees -- Supervision.

(1)

Employees -- Training of -- Computer-assisted instruction -- Handbooks, manuals, etc.

(1)

Employees -- Training of -- Data processing -- Handbooks, manuals, etc.

(1)

English language -- Punctuation.

(1)

Executive coaching.

(1)

Executives -- Israel -- Interviews.

(1)

Flight crews -- United States -- Biography.

(1)

Food service management.

(1)

Generation Y -- Attitudes.

(1)

Generation Y -- Employment.

(1)

(1)

Graphic arts -- Practice.

(1)

Graphic arts -- Vocational guidance.

(1)

Group identity.

(1)

(1)

Hotels -- Design and construction.

(1)

Hotels -- Maintenance and repair.

(1)

Incentive awards.

(1)

Incentives in industry.

(1)

Industrial management.

(1)

Industrial marketing -- Management.

(1)

Industrial marketing -- Research.

(1)

Intergenerational relations.

(1)

International business enterprises -- Management.

(1)

Internet -- Miscellanea.

(1)

Internet en âeducation -- Guides, manuels, etc.

(1)

Internet in education -- Handbooks, manuals, etc.

(1)

Internet marketing.

(1)

Interpersonal conflict.

(1)

Interpersonal relations.

(1)

Israel -- Economic conditions.

(1)

Job hunting -- Handbooks, manuals, etc.

(1)

Job hunting -- United States.

(1)

Job satisfaction.

(1)

Kelman, Herbert C.

(1)

(1)

Labor discipline.

(1)

Labor market -- United States.

(1)

Labor turnover.

(1)

Management information systems.

(1)

Management techniques.

(1)

Manpower planning.

(1)

Marketing research.

(1)

Microcomputers -- Maintenance and repair -- Miscellanea.

(1)

Music -- Vocational guidance -- United States -- Handbooks, manuals, etc.

(1)

Music trade -- Vocational guidance -- United States -- Handbooks, manuals, etc.

(1)

Online social networks.

(1)

Oral communication.

(1)

Organizational commitment.

(1)

Organizational effectiveness -- Evaluation.

(1)

Organizational effectiveness.

(1)

Performance technology.

(1)

Personnel -- Formation -- Enseignement assistâe par ordinateur -- Guides, manuels, etc.

(1)

Personnel -- Formation -- Informatique -- Guides, manuels, etc.

(1)

Personnel management -- Handbooks, manuals, etc.

(1)

Persuasion (Psychology)

(1)

Problem employees.

(1)

Problem solving.

(1)

Production planning.

(1)

Professional employees -- United States.

(1)

Psychotherapy -- History.

(1)

Psychotherapy -- United States -- History.

(1)

Public Relations.

(1)

Public relations -- United States.

(1)

Public relations.

(1)

Restaurant management.

(1)

Restaurants -- Design and construction.

(1)

Restaurants -- Maintenance and repair.

(1)

Rich people -- United States.

(1)

Sales management.

(1)

Sales personnel -- Training of.

(1)

Sales promotion.

(1)

September 11 Terrorist Attacks, 2001.

(1)

Small business -- Finance.

(1)

Small business -- Management.

(1)

Social conflict.

(1)

Social marketing.

(1)

(1)

Telecommunication -- History.

(1)

Terrorism -- Israel -- Prevention.

(1)

Training -- Handbooks, manuals, etc.

(1)

Visual communication.

(1)

Wealth -- United States.

(1)

White collar workers -- Employment -- United States.

(1)

Wireless communication systems -- History.

(1)

Word-of-mouth advertising.

(1)

Work -- Psychological aspects.

(1)

Work breakdown structure.

(1)

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