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1.

Cover image for Services marketing management : a strategic perspective

Services marketing management : a strategic perspective

Services marketing management : a strategic perspective

by

Kasper, Hans.

Table of contents http://www.loc.gov/catdir/toc/ecip064/2005034528.html

Format:

Books

Publication Date

2006

Excerpt:

Customer services -- Marketing -- Management.

Available: Copies:

2.

Cover image for Service orientation : winning strategies and best practices

Service orientation : winning strategies and best practices

by

Allen, Paul R.

Publisher description http://www.loc.gov/catdir/enhancements/fy0665/2006297001-d.html
Table of contents only http://www.loc.gov/catdir/enhancements/fy0665/2006297001-t.html

Format:

Books

Publication Date

2006

Excerpt:

Support services (Management)

Available: Copies:

3.

Cover image for Business applications and computational intelligence

Business applications and computational intelligence

by

Voges, Kevin, 1952-

Format:

Books

Publication Date

2006

Excerpt:

-making for consensus outcomes in organizations / Analyzing strategic stance in public services management

Available: Copies:

4.

Cover image for Service leadership : the quest for competitive advantage

Service leadership : the quest for competitive advantage

Service leadership : the quest for competitive advantage

by

Grönfeldt, Svafa.

Table of contents http://www.loc.gov/catdir/toc/ecip0515/2005018321.html

Format:

Books

Publication Date

2006

Excerpt:

Customer services -- Management.

Available: Copies:

5.

Cover image for Service is front stage : positioning services for value advantage

Service is front stage : positioning services for value advantage

by

Teboul, James

Format:

Regular print

Publication Date

2006

Excerpt:

Customer services -- Management

Available: Copies:

6.

Cover image for Human resource management in sport and recreation

Human resource management in sport and recreation

by

Chelladurai, P.

Table of contents http://www.loc.gov/catdir/toc/ecip0519/2005027289.html

Format:

Books

Publication Date

2006

Excerpt:

Human resource management in sport and recreation / Chelladurai, P.

Available: Copies:

7.

Cover image for Passionate and profitable : why customer strategies fail and ten steps to do them right

Passionate and profitable : why customer strategies fail and ten steps to do them right

Passionate and profitable : why customer strategies fail and ten steps to do them right

by

Arussy, Lior.

Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0617/2004022230-b.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0617/2004022230-d.html
Table of contents only http://www.loc.gov/catdir/toc/ecip051/2004022230.html

Format:

Books

Publication Date

2005

Excerpt:

Customer services -- Management.

Available: Copies:

8.

Cover image for Best face forward : why companies must improve their service interfaces with customers

Best face forward : why companies must improve their service interfaces with customers

by

Rayport, Jeffrey F.

Table of contents http://www.loc.gov/catdir/toc/ecip0414/2004002104.html

Format:

Books

Publication Date

2005

Excerpt:

Customer services -- Management.

Available: Copies:

9.

Cover image for Electronic commerce 2004 : a managerial perspective

Electronic commerce 2004 : a managerial perspective

by

Turban, Efraim.

Format:

Books

Publication Date

2004

Excerpt:

Electronic commerce -- Management.

Available: Copies:

10.

Cover image for Grasping service marketing

Grasping service marketing

Grasping service marketing

by

Jordaan, Yolanda.

Format:

Books

Publication Date

2004

Excerpt:

Customer services.

Available: Copies:

11.

Cover image for Bottom-line call center management : creating a culture of accountability and excellent customer service

Bottom-line call center management : creating a culture of accountability and excellent customer service

Bottom-line call center management : creating a culture of accountability and excellent customer service

by

Butler, David L. (David Lawrence)

Format:

Books

Publication Date

2004

Excerpt:

Bottom-line call center management : creating a culture of accountability and excellent customer

Available: Copies:

12.

Cover image for Call centres and human resource management : a cross-national perspective

Call centres and human resource management : a cross-national perspective

by

Deery, Steve.

Table of contents http://www.loc.gov/catdir/toc/hol041/2003059603.html
Publisher description http://www.loc.gov/catdir/description/hol041/2003059603.html

Format:

Books

Publication Date

2004

Excerpt:

Customer services -- Great Britain -- Management.

Available: Copies:

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Author

Kotler, Philip.

(6)

Armstrong, Gary (Gary M.)

(3)

Chopra, Sunil, 1960-

(3)

Meindl, Peter, 1970-

(3)

Berndt, A. (Adele), 1966- editor.

(2)

Boshoff, Christo, editor.

(2)

Christensen, Clayton M.

(2)

Hutt, Michael D.

(2)

Jordaan, Yolanda.

(2)

Keller, Kevin Lane, 1956-

(2)

Lamb, Charles W.

(2)

Lovelock, Christopher H.

(2)

Manning, Anthony D.

(2)

McCarthy, E. Jerome (Edmund Jerome)

(2)

Morrison, Alastair M.

(2)

Roberts-Lombard, Mornay, editor.

(2)

Speh, Thomas W.

(2)

Tait, Madéle, editor.

(2)

(2)

Allen, Kathleen R.

(1)

(1)

(1)

(1)

Berndt, A. (Adele), 1966-

(1)

(1)

Bitner, Mary Jo.

(1)

Boshoff, Christo.

(1)

Brink, A. (Annekie)

(1)

Brophy, Peter, 1950-

(1)

Butler, David L. (David Lawrence)

(1)

Caldwell, Sheri.

(1)

Cant, M. C. (Michael Colin), 1957-

(1)

Cant, M. C. (Michael Colin), 1957- editor.

(1)

Carbone, Lewis P.

(1)

(1)

Cheales, Peter.

(1)

Chelladurai, P.

(1)

Cheverton, Peter.

(1)

Chopra, Sunil, 1960- author.

(1)

Cook, Sarah, 1955-

(1)

Coulling, Kate.

(1)

Coyle, John J. (John Joseph), 1935- Management of business logistics.

(1)

Crutcher, C. William, author.

(1)

Czinkota, Michael R.

(1)

De Villiers, Pieter.

(1)

(1)

Deitel, Harvey M., 1945-

(1)

Deitel, Paul J.

(1)

Deming, Vashudha Kathleen.

(1)

Dierdonck, R. van (Roland)

(1)

Diggines, Colin.

(1)

Du Plessis, P. J. (Phillipus Jacobus), 1943-

(1)

Economy, Peter.

(1)

(1)

Engelbrecht, Eugene.

(1)

Fahy, John, 1962-

(1)

Fasnacht, Daniel, 1964-

(1)

Fogli, Lawrence.

(1)

Fuglsang, Lars.

(1)

(1)

Galavan, Robert.

(1)

(1)

Goodman, Gary S.

(1)

(1)

Gravett, Linda.

(1)

Gremler, Dwayne D.

(1)

Grèonroos, Christian, 1947-

(1)

Grönfeldt, Svafa.

(1)

Hair, Joseph F.

(1)

Hair, Joseph F., Jr., 1944-

(1)

Handfield, Robert B.

(1)

Harris, Peter J. (Peter James), 1944-

(1)

Helsdingen, Piet van.

(1)

(1)

(1)

Institute of Operations Management.

(1)

Jaworski, Bernard J.

(1)

Jessup, Leonard M., 1961- Information systems today.

(1)

Jobber, David, 1947-

(1)

Jones, Christine, MIMgt. MHCIMA.

(1)

Jowett, Valerie.

(1)

(1)

(1)

(1)

Kinnie, Nicholas, 1955-

(1)

(1)

Knod, Edward M.

(1)

Kotler, Philip, 1931-

(1)

Langley, C. John, 1946-

(1)

Laws, Eric, 1945-

(1)

Looy, Bart van.

(1)

Machado, Ricardo.

(1)

Magee, David, 1965-

(1)

Markides, Constantinos.

(1)

(1)

(1)

McDaniel, Carl D.

(1)

McDaniel, Carl, Jr., 1941-

(1)

Mongiello, Marco.

(1)

Murray, John A., 1948-

(1)

Nieto, T. R. (Tem R.)

(1)

Osborne, Christina.

(1)

(1)

Perreault, William D.

(1)

Perreault, William D., Jr.

(1)

(1)

Prinsloo, Mélani.

(1)

Ramakrishna, Saloni P., 1957-

(1)

Raynor, Michael E.

(1)

Rayport, Jeffrey F.

(1)

Roberts, Kevin, 1949-

(1)

Ronkainen, Ilkka A.

(1)

Rubin, Rhea Joyce.

(1)

Rud, Olivia Parr.

(1)

(1)

Sanderson, Susan M.

(1)

(1)

Schneider, Christoph, 1976- author.

(1)

Schonberger, Richard.

(1)

Shinkins, Sadie.

(1)

Shonhiwa, Shepherd.

(1)

Strother, Judith B.

(1)

(1)

Turban, Efraim.

(1)

Valacich, Joseph S., 1959- author.

(1)

Voges, Kevin, 1952-

(1)

(1)

Wilson, John P. (John Peter), 1955 August 11-

(1)

Zeithaml, Valarie A.

(1)

Format

(89)

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(2)

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Item Category 1

Non-Fiction Books

Prescribed Books

Recommended Books

Material Type

Prescribed books

Recommended Books

Language

(93)

Library

RC Bloemfontein

RC Braamfontein

RC Nelson Mandela Bay

RC Pietermaritzburg

RC Pretoria CBD

VC Durban North

VC Nelson Mandela Bay

VC Pietermaritzburg

Shelf Location

On-Shelf Faculty Commerce (IIE CAT only)

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On-Shelf Student

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Publication Date

Subject

Customer services -- Management.

(20)

Customer services.

(17)

Customer relations.

(11)

Marketing -- Management.

(11)

(11)

Customer relations -- Management.

(6)

Customer services -- Marketing.

(4)

Delivery of goods -- Management.

(4)

Industrial management.

(4)

Industrial procurement.

(4)

Marketing -- South Africa -- Management.

(4)

Marketing channels -- Management.

(4)

Materials management.

(4)

Physical distribution of goods -- Management.

(4)

Service industries -- Marketing.

(4)

Strategic planning.

(4)

Creative ability in business.

(3)

Customer services -- South Africa -- Marketing.

(3)

Marketing -- South Africa.

(3)

Professions -- South Africa -- Marketing.

(3)

Relationship marketing.

(3)

Service industries -- South Africa -- Marketing.

(3)

Success in business.

(3)

Bars (Drinking establishments)

(2)

Call centers -- Management.

(2)

(2)

Computer industry -- Customer services -- Management.

(2)

Computer technical support.

(2)

Conflict management.

(2)

Consumer satisfaction.

(2)

Electronic commerce.

(2)

Food service -- Marketing.

(2)

Hospitality industry -- Marketing.

(2)

Industrial marketing -- Management -- Case studies.

(2)

Management information systems.

(2)

(2)

Personnel management.

(2)

Professions -- Marketing.

(2)

Service industries -- Management.

(2)

Service industries.

(2)

Technological innovations -- Management.

(2)

Tourism -- Marketing.

(2)

(1)

Accueil (Tourisme) -- Marketing.

(1)

Administración de la producción.

(1)

Administración industrial.

(1)

Advertisers -- Attitudes.

(1)

Advertising -- Brand name products.

(1)

Advertising -- Textbooks.

(1)

(1)

Aufsatzsammlung.

(1)

(1)

Automobile industry and trade -- Japan -- Management -- Case studies.

(1)

Automobile industry and trade -- Management.

(1)

Automobile industry and trade -- United States -- Management -- Case studies.

(1)

Betrekkinge met klante.

(1)

Beziehungsmanagement.

(1)

Business -- Data processing.

(1)

Business education.

(1)

Business enterprises -- Computer networks.

(1)

Business enterprises -- Law and legislation.

(1)

Business enterprises -- Technological innovations.

(1)

Business logistics.

(1)

(1)

Call centers -- Australia -- Personnel management.

(1)

Call centers -- Customer services -- Evaluation.

(1)

Call centers -- Employees -- Training of.

(1)

Call centers -- Great Britain -- Personnel management.

(1)

Call centers -- United States -- Personnel management.

(1)

(1)

Commerce électronique.

(1)

(1)

Computational intelligence.

(1)

Computer service industry.

(1)

Consumer behavior -- Psychological aspects.

(1)

Consumer complaints.

(1)

Culturele betrekkingen.

(1)

Customer services -- Africa, Sub-Saharan.

(1)

Customer services -- Australia -- Management.

(1)

Customer services -- Case studies.

(1)

Customer services -- Data processing.

(1)

Customer services -- Employee participation.

(1)

Customer services -- Evaluation -- Handbooks, manuals, etc.

(1)

Customer services -- Evaluation.

(1)

Customer services -- Great Britain -- Management.

(1)

Customer services -- Management

(1)

Customer services -- Management -- Handbooks, manuals, etc.

(1)

Customer services -- Marketing -- Management.

(1)

Customer services -- Psychological aspects.

(1)

Customer services -- Quality control -- Handbooks, manuals, etc.

(1)

Customer services -- Quality control.

(1)

Customer services -- Technological innovations.

(1)

Customer services -- Training.

(1)

Customer services -- United States -- Management.

(1)

Customer services -- United States.

(1)

(1)

Diens aan klante.

(1)

Dienstensector.

(1)

Dienstverlening.

(1)

(1)

Electronic commerce -- Management.

(1)

Emotional intelligence.

(1)

Employees -- Counseling of.

(1)

Enseñanza comercial.

(1)

Entreprises -- Réseaux d'ordinateurs.

(1)

Executives -- Training of.

(1)

Export marketing.

(1)

Facility management.

(1)

Financial institutions -- Management.

(1)

Financial services industry -- Management.

(1)

(1)

Gestion du personnel.

(1)

Hospitality industry -- Accounting.

(1)

Hospitality industry -- Management.

(1)

Hospitality industry Marketing

(1)

Hotel management.

(1)

Information services -- Great Britain -- Administration.

(1)

Information storage and retrieval systems -- Business.

(1)

Information technology -- Management.

(1)

Information technology.

(1)

Internet programming -- Problems, exercises, etc.

(1)

Internet programming.

(1)

(1)

Interpersonal communication.

(1)

Interpersonal relations.

(1)

(1)

Klantenservice.

(1)

Klantgerichtheid.

(1)

Leadership -- Case studies.

(1)

Leadership -- Psychological aspects.

(1)

(1)

Library administration -- Great Britain.

(1)

Library users -- United States.

(1)

(1)

Management -- Psychological aspects.

(1)

Managerial accounting.

(1)

(1)

Marketing -- Data processing.

(1)

Marketing -- Decision making.

(1)

Marketing -- Key accounts.

(1)

Marketing -- Textbooks.

(1)

Marknadsföring.

(1)

Master of business administration degree.

(1)

Materialadministration.

(1)

Mercadeo industrial -- Administración -- Estudio de casos.

(1)

Mercadotecnia -- Administración.

(1)

Online social networks -- Economic aspects.

(1)

Organisatieontwikkeling.

(1)

Organizational change.

(1)

Organizational effectiveness -- Management.

(1)

Organizational effectiveness.

(1)

(1)

Problem employees.

(1)

Product management.

(1)

Production management.

(1)

Programmation sur Internet.

(1)

Programmierung.

(1)

Public services (Libraries) -- United States.

(1)

(1)

Quality control.

(1)

Qualitätssicherung.

(1)

Risk management.

(1)

Règlement de différends.

(1)

Sales management.

(1)

Selling -- Key accounts.

(1)

Service industries -- Management

(1)

Service industries -- Marketing -- Management.

(1)

Service industries -- Technological innovations -- Management.

(1)

Service à la clientèle.

(1)

Servicepolitik.

(1)

Services -- Gestion.

(1)

Services -- Marketing.

(1)

Sports administration.

(1)

Strategisch management.

(1)

Supervision of employees.

(1)

Support services (Management)

(1)

Technological innovations -- Economic aspects.

(1)

Tecnología de la información -- Administración.

(1)

Total quality management

(1)

Total quality management -- Great Britain.

(1)

Total quality management.

(1)

Tourism Marketing

(1)

Tourisme -- Marketing.

(1)

(1)

Toyota Jidōsha Kabushiki Kaisha -- Management.

(1)

Toyota Jidōsha Kabushiki Kaisha.

(1)

(1)

(1)

(1)

(1)

(1)

World Wide Web -- Problems, exercises, etc.

(1)

World Wide Web.

(1)

(1)

Item Available

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