Process management excellence : the art of excelling in process management / Harrington, H. J. (H

. Sustain business excellence -- 10. Working on the enterprise : the bite-sized approach.

Coaching : evoking excellence in others / Flaherty, James.

Agile systems with reusable patterns of business knowledge : a component-based approach / Mitra

Top performance : how to develop excellence in yourself and others / Ziglar, Zig.

Excellence in communicating organizational strategy / Cushman, Donald P.

Break the curve : the entrepreneur's blueprint for small business success / Burns, Tim, 1957-

Marks of excellence : the history and taxonomy of trademarks / Mollerup, Per, 1942-

competitive environment -- 2. Total quality management -- 3. Benchmarking -- 4. Delivering service excellence