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49. 
Cover image for Services marketing management : a strategic perspective
by 
Kasper, Hans.
Format: 
Books
Publication Date 
2006
Excerpt: 
Customer services -- Marketing -- Management.
Available:
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50. 
Cover image for Service leadership : the quest for competitive advantage
by 
Grönfeldt, Svafa.
Format: 
Books
Publication Date 
2006
Excerpt: 
Customer services -- Management.
Available:
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51. 
Cover image for Customer service delivery : research and best practices
by 
Fogli, Lawrence.
Format: 
Books
Publication Date 
2006
Excerpt: 
Customer service delivery : research and best practices / Fogli, Lawrence.
Available:
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52. 
Cover image for Customer service from the inside out made easy
by 
Levesque, Paul, 1947-
Format: 
Books
Publication Date 
2006
Excerpt: 
Customer service from the inside out made easy / Levesque, Paul, 1947-
Available:
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53. 
Cover image for Great customer connections : simple psychological techniques that guarantee exceptional service
by 
Gallagher, Richard S.
Format: 
Books
Publication Date 
2006
Excerpt: 
Great customer connections : simple psychological techniques that guarantee exceptional service /
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54. 
Cover image for Strategic database marketing
by 
Hughes, Arthur Middleton.
Format: 
Books
Publication Date 
2006 2005
Excerpt: 
Strategic database marketing : the masterplan for starting and managing a profitable, customer
Available:
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55. 
Cover image for Fundamentals of selling : customers for life through service
by 
Futrell, Charles.
Format: 
Books
Publication Date 
2006
Excerpt: 
Fundamentals of selling : customers for life through service / Futrell, Charles.
Available:
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57. 
Cover image for Business applications and computational intelligence
by 
Voges, Kevin, 1952-
Format: 
Books
Publication Date 
2006
Excerpt: 
-making for consensus outcomes in organizations / Analyzing strategic stance in public services management
Available:
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58. 
Cover image for Amaze your customers! : creative tips on winning & keeping your customers
by 
Zanetti, Daniel.
Format: 
Books
Publication Date 
2006
Excerpt: 
Amaze your customers! : creative tips on winning & keeping your customers / Zanetti, Daniel.
Available:
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59. 
Cover image for Service orientation : winning strategies and best practices
by 
Allen, Paul R.
Format: 
Books
Publication Date 
2006
Excerpt: 
Customer services.
Available:
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60. 
Cover image for Connecting with your customers.
by 
Harvard Business School.
Format: 
Books
Publication Date 
2006
Excerpt: 
Customer services.
Available:
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