Search Results for Customer services -- Management

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89 Results Found

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Service orientation : winning strategies and best practices

Allen, Paul R.

Publisher description http://www.loc.gov/catdir/enhancements/fy0665/2006297001-d.html
Table of contents only http://www.loc.gov/catdir/enhancements/fy0665/2006297001-t.html

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Books

Publication Date

2006

Excerpt:

Support services (Management)

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Business applications and computational intelligence

Voges, Kevin, 1952-

Format:

Books

Publication Date

2006

Excerpt:

-making for consensus outcomes in organizations / Analyzing strategic stance in public services management

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Service leadership : the quest for competitive advantage

Grönfeldt, Svafa.

Table of contents http://www.loc.gov/catdir/toc/ecip0515/2005018321.html

Format:

Books

Publication Date

2006

Excerpt:

Customer services -- Management.

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Human resource management in sport and recreation

Chelladurai, P.

Table of contents http://www.loc.gov/catdir/toc/ecip0519/2005027289.html

Format:

Books

Publication Date

2006

Excerpt:

Human resource management in sport and recreation / Chelladurai, P.

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Passionate and profitable : why customer strategies fail and ten steps to do them right

Arussy, Lior.

Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0617/2004022230-b.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0617/2004022230-d.html
Table of contents only http://www.loc.gov/catdir/toc/ecip051/2004022230.html

Format:

Books

Publication Date

2005

Excerpt:

Customer services -- Management.

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Best face forward : why companies must improve their service interfaces with customers

Rayport, Jeffrey F.

Table of contents http://www.loc.gov/catdir/toc/ecip0414/2004002104.html

Format:

Books

Publication Date

2005

Excerpt:

Customer services -- Management.

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Electronic commerce 2004 : a managerial perspective

Turban, Efraim.

Format:

Books

Publication Date

2004

Excerpt:

Electronic commerce -- Management.

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Grasping service marketing

Jordaan, Yolanda.

Format:

Books

Publication Date

2004

Excerpt:

Customer services.

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Bottom-line call center management : creating a culture of accountability and excellent customer service

Butler, David L. (David Lawrence)

Format:

Books

Publication Date

2004

Excerpt:

Bottom-line call center management : creating a culture of accountability and excellent customer

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10.

Call centres and human resource management : a cross-national perspective

Deery, Steve.

Table of contents http://www.loc.gov/catdir/toc/hol041/2003059603.html
Publisher description http://www.loc.gov/catdir/description/hol041/2003059603.html

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Books

Publication Date

2004

Excerpt:

Customer services -- Great Britain -- Management.

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11.

101 marketing strategies for accounting, law, consulting, and professional services firms

Waugh, Troy.

Publisher description http://www.loc.gov/catdir/description/wiley041/2003021210.html
Table of contents http://www.loc.gov/catdir/toc/wiley041/2003021210.html
Contributor biographical information http://www.loc.gov/catdir/bios/wiley047/2003021210.html

Format:

Books

Publication Date

2004

Excerpt:

Customer relations -- Management.

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12.

Principles of marketing

Kotler, Philip.

Format:

Books

Publication Date

2004

Excerpt:

: partnering to build customer relationships -- Marketing in the digital age : making new customer connections

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