The call centre training handbook : a complete guide to learning & development in contact centres /

Marketing -- South Africa -- Management.

Puppets or people : people and organisational development : an integrated approach / Nel, René.

Disaster and development / Collins, Andrew E.

" / Susana Lorenzo-Zamorano -- Staff development for interdisciplinary programmes / Gwen van der Velden

International business enterprises -- Management -- Case studies.

management and development; 10. Organizational change and development; 11. Human performance and the work

Armstrong's handbook of human resource management practice / Armstrong, Michael, 1928-

Economic development -- Environmental aspects -- Handbooks, manuals, etc.

Real time leadership development / Yost, Paul R.

-- Personalize your management development / Natalie Shope Griffin -- Developing first-level leaders / Andreas

-focused performance management -- Knowledge management and performance -- Organizational development and performance