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1. 
Cover image for Revolutionize your customer experience / Colin Shaw.
by 
Shaw, Colin, 1928-
Format: 
Books
Publication Date 
2005
Excerpt: 
Consumer satisfaction.
Available: Copies:
2. 
Cover image for The psychology of behaviour at work : the individual in the organization
by 
Furnham, Adrian.
Format: 
Books
Publication Date 
2005
Excerpt: 
, values and perceptions -- Work motivation and satisfaction -- Stress at work -- Cooperation, power and
Available: Copies:
3. 
Cover image for Organizational psychology in cross-cultural perspective
by 
Silverthorne, Colin P. (Colin Patric)
Format: 
Books
Publication Date 
2005
Excerpt: 
-- Gender, stress, and ethics -- Job satisfaction and organizational commitment -- Conflict and power
Available: Copies:
4. 
Cover image for Managing behavior in organizations
by 
Greenberg, Jerald.
Format: 
Books
Publication Date 
2005
Excerpt: 
-- Ch. 5. Work-Related Attitudes: Prejudice, Job Satisfaction, and Organizational Commitment -- Ch. 6
Available: Copies:
5. 
Cover image for Service operations management : improving service delivery
by 
Johnston, Robert.
Format: 
Books
Publication Date 
2005
Excerpt: 
relationships -- 4. Customer expectations and satisfaction -- 5. Managing supply relationships -- 6. Service
Available: Copies:
6. 
Cover image for The essentials of the new workplace : a guide to the human impact of modern working practices
by 
Holman, David (David J.)
Format: 
Books
Publication Date 
2005
Excerpt: 
Job satisfaction.
Available: Copies:
7. 
Cover image for Communication impact : designing research that matters
by 
Priest, Susanna Hornig.
Format: 
Books
Publication Date 
2005
Excerpt: 
among Caribbean journalists / Marjan de Bruin -- Patient satisfaction in a medical setting : an emergent
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9. 
Cover image for The 7 hidden reasons employees leave : how to recognize the subtle signs and act before it's too late
by 
Branham, Leigh.
Format: 
Books
Publication Date 
2005
Excerpt: 
Job satisfaction.
Available: Copies:
10. 
Cover image for The psychology of interpersonal relationships
by 
Berscheid, Ellen.
Format: 
Books
Publication Date 
2005
Excerpt: 
and sex -- Ch. 13. Satisfaction and stability -- Ch. 14. Intervention and dissolution.
Available: Copies:
11. 
Cover image for Passionate and profitable : why customer strategies fail and ten steps to do them right
by 
Arussy, Lior.
Format: 
Books
Publication Date 
2005
Excerpt: 
Consumer satisfaction.
Available: Copies:
12. 
Cover image for Introduction to foodservice
by 
Payne-Palacio, June.
Format: 
Books
Publication Date 
2005
Excerpt: 
Design and Format: Menu Marketing -- Customer Satisfaction
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