Service Processes -- Service Process Matrix -- Managing Front-Office and Back-Office Processes -- Service

Teaching and learning through reflective practice : a practical guide for positive action / Ghaye

The Learning Commons : Seven Simple Steps to Transform Your Library / Harland, Pamela Colburn.

Knowledge management and e-learning / Liebowitz, Jay, 1957-

Learning disabled -- Services for.

, techniques, and expert advice you need. Plan your site: create web pages by learning the basics of HTML and

-- Learning objectives -- Introduction -- New product development concept -- New product or service

) -- Case study: London Ambulance Service-from failure to success -- Conclusion -- Key learning points

, fantasy and care in contemporary service work / Yiannis Gabriel -- Organizational conditions for positive

Connecting knowledge and performance in public services : from knowing to doing / Walshe, Kieran.

-cultural perspectives on servant leadership / Justin A. Irving -- Servant leadership learning communities® : incubators

Personal learning networks : professional development for the isolated school librarian / Harlan