Search Results for Customer services -- Management

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Human resource management in sport and recreation

Chelladurai, P.

Table of contents http://www.loc.gov/catdir/toc/ecip0519/2005027289.html

Format:

Books

Publication Date

2006

Excerpt:

Human resource management in sport and recreation / Chelladurai, P.

Available: Copies:

Accounting and financial management : developments in the international hospitality industry

Harris, Peter J. (Peter James), 1944-

Table of contents http://catdir.loc.gov/catdir/toc/fy0611/2006296416.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0805/2006296416-d.html

Format:

Books

Publication Date

2006

Excerpt:

Accounting and financial management : developments in the international hospitality industry /

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Foundations of marketing

Jobber, David, 1947-

Format:

Books

Publication Date

2006

Excerpt:

positioning. -- 6. Product and brand management. -- 7. Services marketing management. -- 8. Pricing strategy

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Principles of marketing

Kotler, Philip.

Table of contents http://catdir.loc.gov/catdir/toc/ecip055/2004029593.html
Table of contents http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?application=DIGITOOL-3&owner=resourcediscovery&custom_att_2=simple_viewer&user=GUEST&pid=1618996
http://www.prenhall.com

Format:

Books

Publication Date

2006

Excerpt:

right relationships with the right customers -- Product, services, and branding strategy -- New

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Introduction to marketing

Lamb, Charles W.

Inhaltsverzeichnis
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=014584340&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA

Format:

Books

Publication Date

2006 2005

Excerpt:

Marketing -- Management.

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Service is front stage : positioning services for value advantage

Teboul, James

Format:

Regular print

Publication Date

2006

Excerpt:

Customer services -- Management

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Managing service operations : design and implementation

Hollins, Bill.

Table of contents http://catdir.loc.gov/catdir/enhancements/fy0666/2006927097-t.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0666/2006927097-d.html

Format:

Books

Publication Date

2006

Excerpt:

Service industries -- Management.

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Passionate and profitable : why customer strategies fail and ten steps to do them right

Arussy, Lior.

Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0617/2004022230-b.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0617/2004022230-d.html
Table of contents only http://www.loc.gov/catdir/toc/ecip051/2004022230.html

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Books

Publication Date

2005

Excerpt:

Customer services -- Management.

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Best face forward : why companies must improve their service interfaces with customers

Rayport, Jeffrey F.

Table of contents http://www.loc.gov/catdir/toc/ecip0414/2004002104.html

Format:

Books

Publication Date

2005

Excerpt:

Customer services -- Management.

Available: Copies:

10.

Introduction to help desk concepts and skills

Sanderson, Susan M.

Format:

Electronic Resources

Publication Date

2004

Excerpt:

Computer industry -- Customer services -- Management.

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11.

Electronic commerce 2004 : a managerial perspective

Turban, Efraim.

Format:

Books

Publication Date

2004

Excerpt:

Electronic commerce -- Management.

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12.

International marketing

Czinkota, Michael R.

Format:

Books

Publication Date

2004

Excerpt:

expansion -- Product and brand management -- Services marketing -- Global pricing strategies -- Logistics

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