Organizational effectiveness -- Measurement.

Organizational effectiveness -- Measurement.

1. Introduction -- 2. Measurement and Sampling Concepts -- 3. Processing Data -- 4. Presenting Data

-- Ch. 3. People, Decisions, and the Systems Approach -- Ch. 4. Criteria: Concepts, Measurement, and

--Sales and Profitability -- Performance Measurement--Beyond Profitability.

adjusted performance measurement -- Regulators and risk management -- Introduction to the spreadsheets.

: Quantitative End. Ch. 17. The Numeric Description of Data: Descriptive Statistics. Ch. 18. Measurement, Testing

, segmentation, communication and copy testing, and audience measurement; and provides in-depth, detailed

-- Management accounting: manage the business, not the numbers -- Measurement and control: strike a new balance

meaning of test scores -- Reliability -- Validity : basic concepts -- Validity : measurement and

Designs -- ch. 7. Quantitative Social Science Measurement -- ch. 8. Experimental Research -- ch. 9

well as the practical problems of measurement of inequality. Alternative approaches are evaluated in