Human resources management for the hospitality

The Oliver Wight ABCD checklist for operational excellence

Effective executive's guide to the Internet : the seven core skills required to turn the Internet into a business power tool

Contemporary issues in human resources management : gaining a competitive advantage

Human resource strategies : an applied approach

Mastering information management

Beyond the learning organization : creating a culture of continuous growth and development through state-of-the-art human resource practices

Working knowledge : how organizations manage what they know