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7345.

Cover image for Managing the guest experience in hospitality

Managing the guest experience in hospitality

Managing the guest experience in hospitality

by

Ford, Robert C. (Robert Clayton), 1945-

Table of contents http://catdir.loc.gov/catdir/enhancements/fy1302/99049972-t.html
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy1302/99049972-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy1302/99049972-d.html

Format:

Books

Publication Date

2000

Excerpt:

Describes fourteen principles of successful hospitality management, and discusses their relation to

Available: Copies:

7346.

Cover image for Principles of hotel front office operations

Principles of hotel front office operations

by

Baker, Sue, 1952-

Format:

Books

Publication Date

2000

Excerpt:

Hotel management -- Problems, exercises, etc.

Available: Copies:

7347.

Cover image for MCSE: Windows 2000 network administration study guide

MCSE: Windows 2000 network administration study guide

by

Robichaux, Paul E.

Format:

Books

Publication Date

2000

Excerpt:

Computer networks -- Management.

Available: Copies:

7348.

Cover image for Just about everything a manager needs to know in South Africa

Just about everything a manager needs to know in South Africa

by

Flanagan, Neil, 1947-

Format:

Books

Publication Date

2000

Excerpt:

Personnel management -- Handbooks, manuals, etc.

Available: Copies:

7349.

Cover image for Labour relations : the psychology of conflict and negotiation

Labour relations : the psychology of conflict and negotiation

by

Tustin, Charles.

Format:

Books

Publication Date

2000

Excerpt:

Personnel management.

Available: Copies:

7350.

Cover image for Databases : design, development, and deployment : using Microsoft Access

Databases : design, development, and deployment : using Microsoft Access

by

Rob, Peter.

Format:

Electronic Resources

Publication Date

2000

Excerpt:

Database management.

Available: Copies:

7351.

Cover image for The knowing-doing gap : how smart companies turn knowledge into action

The knowing-doing gap : how smart companies turn knowledge into action

The knowing-doing gap : how smart companies turn knowledge into action

by

Pfeffer, Jeffrey.

Table of contents http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?pid=1525816&custom_att_2=simple_viewer
Inhaltsverzeichnis The knowing-doing gap

Format:

Books

Publication Date

2000

Excerpt:

Knowledge management.

Available: Copies:

7352.

Cover image for The complete MBA for dummies

The complete MBA for dummies

by

Allen, Kathleen R.

Table of contents http://catdir.loc.gov/catdir/toc/wiley022/99069708.html
Table of contents http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?application=DIGITOOL-3&owner=resourcediscovery&custom_att_2=simple_viewer&user=GUEST&pid=715959
Contributor biographical information http://catdir.loc.gov/catdir/bios/wiley044/99069708.html
Publisher description http://catdir.loc.gov/catdir/description/wiley038/99069708.html

Format:

Books

Publication Date

2000

Excerpt:

Information technology -- Management.

Available: Copies:

7353.

Cover image for In search of the African business renaissance : an African cultural perspective

In search of the African business renaissance : an African cultural perspective

In search of the African business renaissance : an African cultural perspective

by

Mbigi, Lovemore.

Format:

Books

Publication Date

2000

Excerpt:

Ubuntu and personal growth ; Social capital management and transformation: stategic lessons form

Available: Copies:

7354.

Cover image for Built to last : successful habits of visionary companies

Built to last : successful habits of visionary companies

Built to last : successful habits of visionary companies

by

Collins, James C.

Format:

Books

Publication Date

2000

Excerpt:

Industrial management.

Available: Copies:

7355.

Cover image for Beyond the learning organization : creating a culture of continuous growth and development through state-of-the-art human resource practices

Beyond the learning organization : creating a culture of continuous growth and development through state-of-the-art human resource practices

by

Gilley, Jerry W.

Format:

Books

Publication Date

2000

Excerpt:

Personnel management.

Available: Copies:

7356.

Cover image for Overcoming child abuse : a window on a world problem

Overcoming child abuse : a window on a world problem

Overcoming child abuse : a window on a world problem

by

Freeman, Michael D. A.

Format:

Books

Publication Date

2000

Excerpt:

/ Dijana Jakovac-Lozic -- 6. The Definition of, and Legal and Management Responses to, the Problem of Child

Available: Copies:

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(22)

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(19)

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(18)

Independent Institute of Education.

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(15)

Chartered Institute of Management Accountants, issuing body.

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Harvard Business School.

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Institute of Marketing Management.

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Independent Institute of Education. Vega School of Brand Leadership.

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(7)

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(7)

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(7)

American Management Association.

(6)

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Armstrong, Michael, 1928-

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Association for Investment Management and Research.

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Brevis, Tersia, 1967-

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Edward Elgar Publishing.

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Hugo, W. M. J. (Willem Matheus Johannes), 1944-

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Jeannet, Jean-Pierre.

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Jooste, C. J. (Christiaan Johannes), 1947-

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Kapferer, Jean-Noël.

(6)

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Tassiopoulos, Dimitri.

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(5)

Adendorff, S. A. (Susanna Aletta), 1961-

(5)

Advertising Media Association of South Africa.

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Albright, S. Christian.

(5)

Bennett, J. A. (J. Alf)

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Berndt, A. (Adele), 1966-

(5)

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Black, P. A. (Philip A.)

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(5)

Cateora, Philip R.

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Cohen, William A., 1937-

(5)

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Coombs, W. Timothy.

(5)

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(5)

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(5)

Du Toit, G. S. (Gawie S.)

(5)

Ehlers, Tienie.

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(5)

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(5)

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(5)

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(5)

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(5)

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(5)

Healey, Justin.

(5)

Hutt, Michael D.

(5)

Hynes, Geraldine E.

(5)

Iszatt-White, Marian, author.

(5)

(5)

Kotter, John P., 1947-

(5)

Langfield-Smith, Kim.

(5)

Laudon, Jane P. (Jane Price)

(5)

(5)

Manning, Anthony D.

(5)

Marcus, Alan J.

(5)

Mattord, Herbert J.

(5)

McDaniel, Carl, Jr., 1941-

(5)

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(5)

(5)

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(5)

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(5)

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(5)

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(5)

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(5)

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(5)

Peter, J. Paul.

(5)

(5)

Pitt, Leyland F.

(5)

Prinsloo, Frans.

(5)

Rothwell, William J., 1951-

(5)

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(5)

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(5)

Speh, Thomas W.

(5)

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(5)

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(5)

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Subject

(486)

Strategic planning.

(330)

Personnel management.

(286)

Industrial management.

(253)

Marketing -- Management.

(219)

(215)

Project management.

(191)

Management information systems.

(178)

Organizational change.

(158)

(145)

Organizational behavior.

(138)

(137)

Organizational effectiveness.

(134)

Communication in management.

(132)

Knowledge management.

(132)

Information technology -- Management.

(125)

Risk management.

(109)

Entrepreneurship.

(106)

Managerial accounting.

(105)

International business enterprises -- Management.

(103)

Database management.

(96)

Small business -- Management.

(90)

Business enterprises -- Finance.

(86)

Corporations -- Finance.

(77)

Business planning.

(76)

Conflict management.

(71)

Technological innovations -- Management.

(71)

Business enterprises -- Finance -- Textbooks.

(70)

Business logistics.

(70)

Success in business.

(70)

Production management.

(68)

Product management.

(67)

Branding (Marketing)

(66)

Information resources management.

(66)

Brand name products -- Management.

(62)

Business communication.

(61)

Executive ability.

(61)

Corporate culture.

(58)

Personnel management -- South Africa.

(58)

Communication in organizations.

(57)

Brand name products.

(56)

Public relations.

(56)

Creative ability in business.

(55)

Organizational learning.

(55)

Organizational change -- Management.

(53)

Social responsibility of business.

(52)

Strategic planning -- Case studies.

(50)

(48)

Cost accounting.

(46)

Decision making.

(46)

New business enterprises -- Management.

(46)

Corporate governance.

(45)

Chartered Institute of Management Accountants -- Examinations -- Study guides.

(43)

Information technology.

(40)

Management -- South Africa.

(39)

Sustainable development.

(39)

(38)

Crisis management.

(38)

Intercultural communication.

(38)

Sales management.

(38)

Customer relations.

(37)

Employee motivation.

(37)

Psychology, Industrial.

(37)

Microsoft Excel (Computer file)

(36)

Electronic commerce.

(35)

Time management.

(35)

Interpersonal communication.

(34)

Strategisch management.

(34)

Teams in the workplace.

(34)

Business -- Data processing.

(33)

Managerial accounting -- Problems, exercises, etc.

(33)

Office management.

(33)

Business ethics.

(32)

(32)

Export marketing -- Management.

(32)

(31)

(31)

Marketing -- South Africa -- Management.

(30)

Technological innovations.

(30)

Competition, International.

(29)

Customer relations -- Management.

(29)

Employees -- Training of.

(29)

(29)

School management and organization.

(29)

(29)

Communication in marketing.

(28)

(28)

International business enterprises.

(28)

Interpersonal relations.

(28)

Database design.

(27)

Electronic commerce -- Management.

(27)

New business enterprises.

(27)

(27)

Management -- Statistical methods.

(26)

Microsoft Access.

(26)

Public administration.

(26)

Computer networks.

(25)

Entrepreneurship -- South Africa.

(25)

Investment analysis.

(25)

Managerial accounting -- Textbooks.

(25)

Strategisches Management.

(25)

Total quality management.

(25)

(25)

Management -- Research.

(24)

Portfolio management.

(24)

Relationship marketing.

(24)

Small business -- South Africa -- Management.

(24)

Special events -- Management.

(24)

Tourism -- Management.

(24)

Water-supply -- Management.

(24)

Computer security.

(23)

Environmental management.

(23)

Executives -- Training of.

(23)

Hospitality industry -- Management.

(23)

Management -- Psychological aspects.

(23)

Marketing -- Decision making.

(23)

Materials management.

(23)

Stress management.

(23)

Supervision of employees.

(23)

Commercial statistics.

(22)

Diversity in the workplace.

(22)

Emergency management.

(22)

Employees -- Rating of.

(22)

Internet marketing.

(22)

(22)

Operating systems (Computers)

(22)

Sports administration.

(22)

Strategic alliances (Business)

(22)

Computer networks -- Management.

(21)

Environmental policy.

(21)

Export marketing.

(21)

Management science.

(21)

Marketing -- South Africa.

(21)

Software engineering.

(21)

System analysis.

(21)

Business enterprises -- Computer networks.

(20)

Career development.

(20)

Customer services -- Management.

(20)

Customer services.

(20)

Educational leadership.

(20)

Food service management.

(20)

Hotel management.

(20)

International trade.

(20)

Strategic planning -- South Africa.

(20)

Water resources development.

(20)

Electronic spreadsheets.

(19)

(19)

Management -- Employee participation.

(19)

Managerial accounting -- Examinations -- Study guides.

(19)

Marketing -- Management -- Case studies.

(19)

Operations research.

(19)

Physical distribution of goods -- Management.

(19)

Problem solving.

(19)

Reengineering (Management)

(19)

Sales promotion.

(19)

(19)

(18)

Industrial management -- Environmental aspects.

(18)

Performance standards.

(18)

Personeelsmanagement.

(18)

(18)

Computer networks -- Security measures.

(17)

(17)

(17)

Industrial management -- South Africa.

(17)

Industrial management -- Statistical methods.

(17)

Intellectual capital.

(17)

Marketing channels -- Management.

(17)

Problems and exercises.

(17)

(16)

Business logistics -- Management.

(16)

Communication in personnel management.

(16)

Financial risk management.

(16)

International business enterprises -- Management -- Case studies.

(16)

(16)

Marketing -- Planning.

(16)

Microsoft Windows (Computer file)

(16)

Personnel management -- United States.

(16)

Retail trade -- Management.

(16)

School management and organization -- South Africa.

(16)

Strategische planning.

(16)

Accountants -- Certification -- Great Britain -- Examinations -- Study guides.

(15)

Business -- Research.

(15)

Business networks.

(15)

Consumer behavior.

(15)

Corporate image.

(15)

Economics -- Statistical methods.

(15)

Electronic data processing personnel -- Certification.

(15)

Export marketing -- Management -- Case studies.

(15)

International business enterprises -- Personnel management.

(15)

International finance.

(15)

Management -- Research -- Methodology.

(15)

Management -- Textbooks.

(15)

Management informatiesystemen.

(15)

New products -- Management.

(15)

Nonprofit organizations -- Management.

(15)

(15)

Self-management (Psychology)

(15)

(15)

Web sites -- Design.

(15)

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