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2617.

Cover image for The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers

The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers

Carlaw, Peggy.

Format:

Books

Publication Date

1999

Excerpt:

Customer services -- Employee participation.

Available: Copies:

2618.

Supervisory management : principles and practice

Evans, David, 1947-

Format:

Books

Publication Date

1999

Excerpt:

Supervision of employees.

Available: Copies:

2619.

Streetwise business letters : 2,500 professionally written letters that will bring success to your business

Woods, John A.

Format:

Books

Publication Date

1999

Excerpt:

--punishing employees -- Policies--reminding employees -- Problems--asking for assistance -- Problems

Available: Copies:

2620.

Training management in South Africa

Erasmus, Barney.

Format:

Books

Publication Date

1999

Excerpt:

Employees -- Training of.

Available: Copies:

2621.

Effective training : systems, strategies, and practices

Blanchard, P. Nick.

Format:

Books

Publication Date

1999

Excerpt:

Employees -- Training of.

Available: Copies:

2622.

Results-based leadership

Ulrich, David, 1953-

Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=015167331&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=015167331&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA

Format:

Books

Publication Date

1999

Excerpt:

Connecting leadership attributes to results -- Defining desired results -- Employee results

Available: Copies:

2623.

The hospitality industry handbook on hygiene and safety : for South African students and practitioners

Gordon-Davis, Lisa, 1966-

Format:

Books

Publication Date

1998

Excerpt:

Hospitality industry -- Employees -- Health and hygiene -- South Africa -- Handbooks, manuals, etc.

Available: Copies:

2624.

Performance management : perspectives on employee performance

Williams, Richard S. (Richard Symonds), 1950-

Table of contents
Table of contents http://lcweb.loc.gov/catdir/toc/98-144541.html
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=007841364&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA

Format:

Books

Publication Date

1998

Excerpt:

Performance management : perspectives on employee performance / Williams, Richard S. (Richard

Available: Copies:

2625.

Evaluating library staff : a performance appraisal system

Belcastro, Patricia.

Format:

Books

Publication Date

1998

Excerpt:

Library employees -- Rating of -- United States.

Available: Copies:

2626.

How to be an effective trainer : skills for managers and new trainers

Delahaye, Brian L., 1946-

Table of Contents http://www.loc.gov/catdir/toc/onix01/97038326.html

Format:

Books

Publication Date

1998

Excerpt:

Employees -- Training of.

Available: Copies:

2627.

Working knowledge : how organizations manage what they know

Davenport, Thomas H., 1954-

Table of Contents http://lcweb.loc.gov/catdir/toc/97010781.html

Format:

Books

Publication Date

1998

Excerpt:

employees can easily leverage it throughout the firm, the authors caution readers about the limits of

Available: Copies:

2628.

Ethics in psychology : professional standards and cases

Koocher, Gerald P.

Format:

Books

Publication Date

1998

Excerpt:

Psychology to the Public -- 13. Relationships with Colleagues, Supervisees, and Employees -- 14. Ethical

Available: Copies:

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