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1. 
Cover image for A guide to service desk concepts
by 
Knapp, Donna.
Format: 
Books
Publication Date 
2010
Excerpt: 
performance measures -- The service desk setting -- Customer support as a profession.
Available: Copies:
2. 
Cover image for Student engagement techniques : a handbook for college faculty
by 
Barkley, Elizabeth F.
Format: 
Books
Publication Date 
2010
Excerpt: 
-- Application and performance -- Attitudes and values -- Self-awareness as learners -- Learning and study skills.
Available: Copies:
by 
Steele, Claude.
Format: 
Books
Publication Date 
2010
Excerpt: 
performance -- Stereotype threat comes to light, and in more than one group -- A broader view of identity : in
Available: Copies:
4. 
Cover image for Business ethics
by 
Rossouw, Deon.
Format: 
Books
Publication Date 
2010
Excerpt: 
-- Determining ethics risk -- Codes of ethics -- Institutionalising ethics -- Reporting ethical performance
Available: Copies:
5. 
Cover image for Universal principles of design : 125 ways to enhance usability, influence perception, increase appeal, make better design decisions, and teach through design
by 
Lidwell, William.
Format: 
Books
Publication Date 
2010
Excerpt: 
-- Ockham's razor -- Operant conditioning -- Orientation sensitivity -- Performance load -- Performance
Available: Copies:
6. 
Cover image for Business marketing management : B2B
by 
Hutt, Michael D.
Format: 
Regular print
Publication Date 
2010
Excerpt: 
Evaluating business marketing strategy and performance.
Available: Copies:
7. 
Cover image for Finance basics : secrets
by 
Warner, Stuart.
Format: 
Books
Publication Date 
2010
Excerpt: 
-- Budgeting -- Evaluating business opportunities -- Measuring business performance.
Available: Copies:
8. 
Cover image for MCITP self-paced training kit (exam 70-685) : Windows 7 enterprise desktop support technician
by 
Northrup, Tony, 1974-
Format: 
Books
Publication Date 
2010
Excerpt: 
-- Performance -- Troubleshooting software issues -- Appendix A : Configuring Windows Firewall -- Appendix B
Available: Copies:
9. 
Cover image for Hospitality business development
by 
Hassanien, Ahmed.
Format: 
Regular print
Publication Date 
2010
Excerpt: 
. 5: Product success and failure -- Learning objectives -- Introduction -- Product performance
Available: Copies:
10. 
Cover image for The comparative economics of sport
by 
Szymanski, Stefan, 1960-
Format: 
Books
Publication Date 
2010
Excerpt: 
Balance and Gate Revenue Sharing in Team SportsTesting Causality Between Team Performance and Payroll: The
Available: Copies:
11. 
Cover image for The essential MATLAB & Simulink for engineers and scientists
by 
Okoro, Ogbonnaya Inya.
Format: 
Books
Publication Date 
2010
Excerpt: 
"MATLAB is a software package for high-performance computation. Combined with Simulink, this is a
Available: Copies:
12. 
Cover image for Analyzing qualitative data : systematic approaches
by 
Bernard, H. Russell (Harvey Russell), 1940-
Format: 
Books
Publication Date 
2010
Excerpt: 
and performance -- Narrative analysis -- Grounded theory -- Content analysis - Schema analysis
Available: Copies:
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