Search Results for Customer services.

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188 Results Found

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73.

Cover image for The Brandpromise : how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!

The Brandpromise : how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!

Knapp, Duane E.

Format:

Books

Publication Date

2008

Excerpt:

Customer services.

Available: Copies:

74.

Innovation and the creative process : towards innovation with care

Fuglsang, Lars.

Format:

Books

Publication Date

2008

Excerpt:

Involvement in Services -- 3. Customer Relationship Management (CRM) as Innovation: Taking Care of the Right

Available: Copies:

75.

Customer care excellence : how to create an effective customer focus

Cook, Sarah, 1955-

Format:

Books

Publication Date

2008

Excerpt:

Customer care excellence : how to create an effective customer focus / Cook, Sarah, 1955-

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76.

The art of client service

Solomon, Robert.

Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0838/2008298855-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0838/2008298855-d.html

Format:

Books

Publication Date

2008

Excerpt:

Customer services.

Available: Copies:

77.

Fundamentals of selling : customers for life through service

Futrell, Charles.

Table of contents http://catdir.loc.gov/catdir/toc/ecip0620/2006030126.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0708/2006030126-d.html

Format:

Books

Publication Date

2008

Excerpt:

Fundamentals of selling : customers for life through service / Futrell, Charles.

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78.

How Toyota became #1 : leadership lessons from the world's greatest car company

Magee, David, 1965-

Format:

Books

Publication Date

2007

Excerpt:

Customer services -- Case studies.

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79.

Business marketing management : B2B

Hutt, Michael D.

Table of contents Kostenfrei
Table of contents http://catdir.loc.gov/catdir/toc/fy0705/2006924824.html
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy1302/2006924824-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy1215/2006924824-d.html

Format:

Books

Publication Date

2007

Excerpt:

-- Organizational Buying Behavior -- Customer Relationship Management Strategies for Business Markets -- Segmenting

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80.

Cover image for A survey of customer satisfaction, expectations and perceptions as a measure of service quality in the low cost airline industry looking at Kulula, 1time and Mango

A survey of customer satisfaction, expectations and perceptions as a measure of service quality in the low cost airline industry looking at Kulula, 1time and Mango

Paruk, Tasneem.

Format:

Manuscript

Publication Date

2007

Excerpt:

A survey of customer satisfaction, expectations and perceptions as a measure of service quality in

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81.

The user is always right : a practical guide to creating and using personas for the Web

Mulder, Steve, 1968-

Table of contents only http://www.loc.gov/catdir/toc/fy0704/2006299390.html

Format:

Books

Publication Date

2007

Excerpt:

Electronic commerce -- Customer services.

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82.

Supply chain management : strategy, planning, and operation

Chopra, Sunil, 1960-

Format:

Books

Publication Date

2007

Excerpt:

Customer services -- Management.

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83.

Service management and marketing : customer management in service competition

Grèonroos, Christian, 1947-

Table of contents only http://www.loc.gov/catdir/toc/ecip071/2006030743.html

Format:

Books

Publication Date

2007

Excerpt:

Service management and marketing : customer management in service competition / Grèonroos

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84.

Customer service : a practical approach

Harris, Elaine K.

Table of contents http://www.loc.gov/catdir/toc/ecip062/2005030573.html

Format:

Books

Publication Date

2007

Excerpt:

Customer service : a practical approach / Harris, Elaine K.

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