Search Results for Customer services.

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188 Results Found

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73.

Malcolm McDonald on marketing planning : understanding marketing plans and strategy

McDonald, Malcolm.

Table of contents http://www.loc.gov/catdir/toc/fy0803/2007037090.html

Format:

Books

Publication Date

2008 2007 2002

Excerpt:

strategies -- 10. Place (distribution and customer service) strategies -- 11. Information and organization

Available: Copies:

74.

Customer care excellence : how to create an effective customer focus

Cook, Sarah, 1955-

Format:

Books

Publication Date

2008

Excerpt:

Customer care excellence : how to create an effective customer focus / Cook, Sarah, 1955-

Available: Copies:

75.

Strategy, innovation, and change : challenges for management

Murray, John A., 1948-

Format:

Books

Publication Date

2008

Excerpt:

customer understanding to strategy innovation: practical tools to establish competitive positioning / Cliff

Available: Copies:

76.

Cover image for The Brandpromise : how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!

The Brandpromise : how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!

Knapp, Duane E.

Format:

Books

Publication Date

2008

Excerpt:

Customer services.

Available: Copies:

77.

Innovation and the creative process : towards innovation with care

Fuglsang, Lars.

Format:

Books

Publication Date

2008

Excerpt:

Involvement in Services -- 3. Customer Relationship Management (CRM) as Innovation: Taking Care of the Right

Available: Copies:

78.

Business marketing management : B2B

Hutt, Michael D.

Table of contents Kostenfrei
Table of contents http://catdir.loc.gov/catdir/toc/fy0705/2006924824.html
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy1302/2006924824-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy1215/2006924824-d.html

Format:

Books

Publication Date

2007

Excerpt:

-- Organizational Buying Behavior -- Customer Relationship Management Strategies for Business Markets -- Segmenting

Available: Copies:

79.

The user is always right : a practical guide to creating and using personas for the Web

Mulder, Steve, 1968-

Table of contents only http://www.loc.gov/catdir/toc/fy0704/2006299390.html

Format:

Books

Publication Date

2007

Excerpt:

Electronic commerce -- Customer services.

Available: Copies:

80.

Supply chain management : strategy, planning, and operation

Chopra, Sunil, 1960-

Format:

Books

Publication Date

2007

Excerpt:

Customer services -- Management.

Available: Copies:

81.

Service management and marketing : customer management in service competition

Grèonroos, Christian, 1947-

Table of contents only http://www.loc.gov/catdir/toc/ecip071/2006030743.html

Format:

Books

Publication Date

2007

Excerpt:

Service management and marketing : customer management in service competition / Grèonroos

Available: Copies:

82.

Customer service : a practical approach

Harris, Elaine K.

Table of contents http://www.loc.gov/catdir/toc/ecip062/2005030573.html

Format:

Books

Publication Date

2007

Excerpt:

Customer service : a practical approach / Harris, Elaine K.

Available: Copies:

83.

Delivering knock your socks off service

Performance Associates, Inc.

Table of contents only http://www.loc.gov/catdir/toc/ecip0615/2006018854.html

Format:

Books

Publication Date

2007

Excerpt:

Customer services.

Available: Copies:

84.

Care packages for your customers : an idea a week to enhance customer service

Glanz, Barbara A.

Format:

Books

Publication Date

2007

Excerpt:

Care packages for your customers : an idea a week to enhance customer service / Glanz, Barbara A.

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