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913. 
Cover image for The call centre training handbook : a complete guide to learning & development in contact centres
by 
Wilson, John P. (John Peter), 1955 August 11-
Format: 
Books
Publication Date 
2009
Excerpt: 
areas of learning and development. Each chapter is supported by international case studies from many
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by 
Boylston, Scott, 1963-
Format: 
Books
Publication Date 
2009
Excerpt: 
:structure : Materials and construction -- Case studies in building prototypes.
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915. 
Cover image for Strategic management : concepts and cases
by 
David, Fred R.
Format: 
Books
Publication Date 
2009
Excerpt: 
Strategic planning -- Case studies.
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917. 
Cover image for Worldwide destinations casebook : the geography of travel and tourism
by 
Boniface, Brian G.
Format: 
Books
Publication Date 
2009
Excerpt: 
resource for students and teachers. We have attempted to achieve a balance of case studies not only across
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918. 
Cover image for Principles and practice of marketing
by 
Blythe, Jim.
Format: 
Books
Publication Date 
2009
Excerpt: 
Marketing -- Case studies.
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921. 
Cover image for Resort destinations : evolution, management and development
by 
Prideaux, B. (Bruce)
Format: 
Books
Publication Date 
2009
Excerpt: 
Tourism -- Management -- Case studies.
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922. 
Cover image for Project management : a systems approach to planning, scheduling, and controlling
by 
Kerzner, Harold.
Format: 
Books
Publication Date 
2009
Excerpt: 
App. D. Solution to the Dorale products case studies answers -- App. E. Crosslisting of PMBOK to
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923. 
Cover image for Adaptive environmental management : a practitioner's guide
by 
Allan, Catherine, 1960-
Format: 
Books
Publication Date 
2009
Excerpt: 
Adaptive natural resource management -- Case studies.
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924. 
Cover image for Talent management : cases and commentary
by 
Blass, Eddie.
Format: 
Books
Publication Date 
2009
Excerpt: 
Organizational effectiveness -- Case studies.
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